Edible Arrangements

Reviews 4

SE

Seware Kangalu

Worst experience I have EVER had making a order for delivery. On December 23rd (Tuesday) I made an order to be delivered to my girlfriends grandmothers house on December 24th (Wed). I ordered Chocolate dipped strawberries-Mix toppings box. I wanted a custom message to be included.. the message was 124 words which was too much to type into their online system. I called customer service about this and they said the best option is to contact the store making the deliver and tell them the message and they would include it. When I called, I spoke to someone who allowed me to send the message in an email to them because they were too busy to take it down over to phone (which was understandable). They said, they would get to my order, put the custom message and get it delivered by that day. The day came and went and my order was never delivered. I called them at 4pm when I realized my order still wasnt delivered and apparently they were closed at 3 in order to catch up with the orders they had. Thursday was Christmas day so it was understandable that they werent working. Friday came and first thing I did was call them at 8am because store hours claimed to be (8am-5pm). No one answered. I called 3 or 4 more times between 8 and 10am and no one answered. Each time I went to voicemail. Finally I was able to get them at about 10:30am and they apologized saying that they were really busy on Wed and that they stopped taking new orders at 3pm on Wed so that they could catch up... If they didnt have the time to make and deliver my order, why did they even accept ANY new orders on Wed.!??? Anyway, now it is Friday and it is a bit harder to get a hold of my girlfriends family because they are out and about so I told them to make sure they deliver it by noon and to not forget the custom message and I gave them two phone numbers to contact if no one was home for deliver. To cut this story short.. It is now Monday and the arrangements were NEVER delivered. My girlfriends family never received a call saying that they tried to deliver the arrangements and they never called me to say that the delivery failed (although they claim that they tried to deliver it late Friday night). I had Edible Arrangements customer service try to get involved to contact this store but clearly nothing helped. Im NEVER making any more orders from Edible Arrangements because of this. The delivery of the arrangements along with the message was extremely important to me and the people I was delivering to and they completely dropped the ball. It seems like this store has some really bad managements and some people need to be fired since they cant do their job! I googled this store and heard others talk about the store being horribly managed. DO NOT make any orders from this store! Also, be careful making orders from Edible arrangements because it seems like they are not responsible for anything that happens. Only the specific store is responsible.. and often they dont seem to care.

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SH

Shannon Webb

I ordered an arrangement with a balloon (in store, in person) for my wife two weeks ago. The order was delivered without the balloon so I called the store to ask about the delivery. The franchise owner answered the phone, she was rude and argumentative, continuously interrupting and talking over me. I asked her for the corporate number, she placed me on hold for ten minutes after which I hung up and called her back. I asked if she had forgotten that she placed me on hold she stated, "no, you are calling corporate, they can help you." She left me on eternal hold with no intent of ever picking back up! My next step was to call corporate, which I did immediately (this is on Thursday). The agent that I spoke to was understanding and promised that I would be contacted in 24 to 48 hours. Well after for days had passed we no response I called back. I was told that I had been contacted by the owner and the ticket was resolved...umm, no! So I asked to speak to a supervisor and was transferred only to be hung up on. I called back and was transferred again (to Alex). This time the phone was answered by Armondo who announced that he was a supervisor (suspicious in my mind) who did not address the issue that a. I was not called back b. that the ticket was closed without any follow up. He also told me that there was nothing that he could do for me and that I would have to deal with the store. I again asked for a supervisor and surprisingly this time I was transferred to Alex. He assured me that he would handle the matter and call me back the following day. Well the next day comes and he leaves me a voice mail that he had been unable to resolve the situation that day (Tuesday) and would call me back the next day. It is now Sunday and no contact back from Alex or anyone else at Edible Arrangements. It is obvious that they care about their customers as much as they do their brand name. Dear Edible Arrangements, if you are comfortable losing customers, I am completely comfortable helping you.

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CH

Christin LeRoy

As stated by others, if I could give this place 0 stars then I would! DO NOT ORDER FROM THIS LOCATION!! I have been trying to call all morning to check on an order from my bf, that they attempted to deliver at 745 pm yesterday evening. Who delivers a gift at 745 pm?? Then they ruined the surprise by calling my number instead of my bfs, and told me that I would be the first on the list for delivery this morning. This morning, we are attempting to plan our day, so I have called at least 20 times to attempt to get an estimated time of delivery. These people have YET to pick up the phone. Then, when I try to leave a voicemail, it keeps saying that the voicemail box is full. Thats probably because everyone is calling them to tell them how much they suck!!! I feel so sorry for my bf because he was really wanting to do something special for me and though I am confident that it will be amazing, simply because its the thought that counts, it should not have to be this stressful. Please do us all a favor and close this location FOR GOOD!! Update....the people picked up the phone and told me they would check on my order and call back. They never did. I had to drive to this location and cancel my order. The manager wasnt even woman enough to handle the matter herself when I was there. This is the WORST Edible Arrangements location.

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DO

docwes x

Dealing with this store was an experience in extreme frustration. I placed an order for Mothers Day, however, as I was late placing the order, I requested a Monday delivery. On Monday the delivery person showed up late in the day in a non-refrigerated car, without the fruit claiming someone forgot to pack it in the car and they would be back by 8:00 PM. Later the store called and said they were closing and would deliver it on Tuesday. I called Customer Service as I wanted to ensure it would be fresh. Tuesday came and went without a delivery. I again called Customer Service and told them of my frustration and was promised a phone call on Wednesday after they contacted the store. After not receiving the promised call, I again called Customer Service. They put me through to the store, where the person there, although very friendly, would not tell when it would be delivered and asked if I wanted to cancel the order, which I did. They then hung on me. Another call to Customer Service yielded more statements of Im sorry but no action. I would appear that this store doesnt care about their customers, and Edible Arrangements as a company has no control o.ver their franchisee behavior

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