Ace Hardware

Category:	Hardware Store
Address:	10875 Jones Bridge Rd #8, Alpharetta, GA 30022, USA
Phone:	+1 770-442-5030
Site:	acejohnscreek.com
Rating:	4.6
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 100

Reviews 10

Jeffrey Chen

Just went to the Ace Hardware store at Jones Bridge Rd to pick up some items I purchased online. The associate was very rude after hearing that Ive purchased my items online and made me feel uncomfortable to be there. He kept repeating himself stating to just drop by the store to purchase the items, which is fine. He then stated that he might have sold the items that was shipped to the store. After I stood there awkwardly for about 30 seconds, the associate finally said that he knew where my items were and went to the back to look for it. While he was in the back, I could hear cursing and things being thrown around. Finally, he came out with 4 out of 5 items and stated that he couldnt find the last one. I then pointed out that I was standing next to the last item. He looked at the item and in a rude tone, asked me how much I paid for it. I told him the amount and he said "why the F*&@!! would they sell it". I felt very uncomfortable with Ace Hardware. I dont think this is how customers are suppose to be treated. I definitely would never go back there again.

Tim Carpenter

I have mixed results with this store. Everyone is friendly and helpful when I go here (I do prefer this to HD or Lowes). Their prices are so-so, but they do give good coupons when you join the ace club or whatever its called. They did ridicule me some years ago for owning a big green egg - they sold some other knock off brand. Justice was served, when they realized their error and plunged both feet into the BGE experience. However, they totally screwed up my mower that I took in for a simple tune-up. It was running ok, I thought routine maintenance would help it last longer. They did sharpen the blade but it ran more rough than when I brought it in. They actually had taken bolts out of the handle and didnt replace them. I had to gerryrig up something to even push the mower. Lastly they screwed up my self propelled drive. NEVER will I take a mower here. Take it to Keystone instead. I will continue to shop here for my other hardware and BEGE needs.

Najah Salim

I recently had an annoying issue of a stripped screw in my flat screen TV. I called the store simply to request some insight on what would be the best tool to buy to remove this screw so that I didnt damage my television. Immediately Jake was eager to help and very understanding. Not only did he help me, he saved the day by telling me to bring the TV in and he would remove the screw. I was elated and most apprecaitive. He took the heavy TV out of the car, removed the screw and then when I offered to pay him something he told me NO CHARGE!!!! This is customer service at its finest. This Ace has a hometown feel that you can tell they really care about and value their customers. I would go back again and again, just for the warm southern hospitality and expertist of this store! My mother and I thank you Again Jack for your help and warm heart!!

Lali Lowe

Top notch customer service! So lucky to have found eclipse glasses available at our local Ace Hardware! Thanks again!!! Also to those that are complaining about the price- yes the solar eclipse glasses were priced high just as everywhere else everyone looked for them online at the last minute because locally they were sold out - actually I saw one pair of paper eclipse glasses on Amazon now for $99.95. Ace hardware had to order the glasses themselves at the last minute and Im sure their price had increased- I I felt stupid that I did not order it myself ahead of time and I would have gotten them free at the library or for $1 or $2 everyone else in line felt pretty much the same way but we were all grateful to have gotten them at all when they were sold out locally everywhere else.

M Smith

While their customer service is always very good, watch out for prices. I can handle being a little higher vs home depot/lowes for the convenience, but Ive experienced to situations lately which were pretty bad. One, I brought in my pressure washer to be fixed. I was told a part had to be replaced and it was going to cost almost $200. I took it to a small engine repair shop and it only needed a cleaning. $60 later Im out the door. Second, they are gauging for the solar eclipse glasses. $15 each when they were $2 a couple weeks ago. Again, fine if you want to make a few bucks off them, but thats a hell of a markup just because you can. Nice neighborhood store, huh?

Barry Stinson

I LOVE this store! The staff is helpful, knowledgeable and friendly. They offer a wide variety of first-rate merchandise. Many years ago, I worked for a wholesale hardware distributor in VA, came to know & appreciate quality hand tools, and these guys have them. Unlike the big box home improvement stores, you never have a problem finding someone to help you. If you want it, they have it. If they dont have it, you dont need it! If you like it cold, they have Yeti and Corkcicle. If you like it hot, they have Big Green Egg. If you like big furry things with paws, take dog treats and youll make friends for life. Great place. Shop there and you wont regret it.

jerome king

My experience at the Johns Creek Ace Hardware was truly one in a million. In a world where many people are self centered and fast paced the people at Ace Hardware take their time to assist you. The associate who helped me was named Nash. He was a very kind and helpful young man who helped me find what I was looking for. He showed me various products and offered potential alternatives. Workers like Nash are the reason Ace Hardware has been successful. He showed genuine care and concern which isnt common at the larger hardware stores. All in all if youre looking for an incredible experience with people who care look no further than Johns Creek Ace Hardware.

Jefeuno

I do a lot of weekend warrior work around my home myself, and sometimes I need help with how to complete something. The staff at Johns Creek Ace Hardware is routinely pleasant and helpful. On the rare occasion that I have had an issue with a product or service, they have always made it right. Bottom line for me, love having them as an option to the big box stores (in fact I am tending to go there more and more to avoid those), and their location is great.

Tracy Moore

I left a review about 2 months ago saying how awesome they are, came back to leave another amazing review.... cant find my first one... but wanted to let you know how I LOVE your store.... no matter what I need, you can find it for me. customer service is top notch..... now with the NEW bigger store you carry everything!!!!!!!!! congrats on new location and thank you for helping me...

Tracy Moore