Fields BMW Winter Park

Reviews 3

MI

Mitchell Banks

I am very specific when it comes to my M3s, and I found one that matched my criteria at this dealership. Went in to talk to a salesperson about this car and informed him I would be making a cash buy, but he insisted on financing. I have good credit but not much of it, so their rates were outrageous. Following the salesmans advice, I put $2k down on the vehicle to "hold" it while I worked out a more reasonable arrangement with my bank in NC. Called the salesperson at the end of the week to inform him I would have to fly back to NC to finish things up with my bank before I could come back and purchase the car when he told me he was "forced" by his managers to re-list it since deposits "only hold the vehicle for 48 hours" (something that was not mentioned at the time of deposit). I was going to put $10k down on the vehicle anyway, so I told him I would wire him the remainder that day to make sure it wasnt sold. I flew to NC to deal with my bank 4 days before vehicle pick-up. I returned to FL, then made the 3 hour drive from my FL home to Winter Park to pick it up, check in hand, communicating with the salesman the whole time. When I arrived, I waited for approximately an hour before a manager came out and bluntly said to me "I cant sell you this car." Obviously, I was put off by this statement and didnt understand the issue. Turns out BMW issued a recall for that particular vehicle which did not allow them to sell it until it was fixed, which, according to the manager, could take months. I understand the dealership had their hands tied at this point, but heres the kicker...the recall was issued 7 days before my arrival. Seven days before my 3 hour drive from southwest FL to Winter Park. Three days before my $500 roundtrip airfare to NC and back. But, 7 days AFTER my initial offer for a cash buy. According to the dealership, if they had sold me the vehicle before that recall was issued, there wouldve been no problem. After about 15 minutes of single-sided problem-solving discussions between myself and the GM, I began my 3 hour return trip. I was informed the vehicle would be sent to auction, but they would let me know which auction it went to. The vehicle went to auction and sold (I know the buyer) and I was never informed. It also took nearly a week to get the refund of my $10,000 deposit sorted out. I flew to NJ 4 days later and returned home with my new M3 today. Bottom line: terrible communication, poor accounting practices, horrid customer service, and questionable integrity. Only reason I gave 2 stars is I have used their service department with my other M3 with zero issues. If you are looking to purchase, however, avoid at all costs. This is a terrible representation of the Fields brand, as I have dealt with many of their dealerships in the past. Complaints have been filed with the BBB, Fields Auto Group, and BMW NA.

DA

Daphne Whitfield

I recently took my car into Fields Winter PARK BMW to Primarily get my tires examined as the"Tire Pressure Indicator" alerted my attention. I also felt a jolt while starting my car and water was saturating the floor of my car. I made an appointment and scheduled the shuttle to take me to work. I waited 45 min and was told both drivers were out, eager to get to work I than had to call a peer to pick me up. I was initially denied a loaner car because I didnt not purchase my car from FIELDS. I DID purchase from a BMW Dealership in Gainesville (same BRAND). After two days I was told my car was ready and than I was told it Wasnt!! ONLY THAN was it shared with me by my SERVICE advisor SCOTT BMW does have a relationship with Hertz and offered me a rental car which was a Patriot Jeep. When my car was return to me it was dirty inside from whomever worked on my car . I was told my car would be valeted to me and was asked to take a seat and wait....I waited for 15 min I stepped outside and one of the service men said ..."oooh your car is parked down there,,, here are the keys you can just go and get it....annoyed and very late to work at this point I made my way to my car and drove away. ONLY to get down the street and noticed the TIRE Pressure LIGHT was ON. I turned around went back and at that time SERVICE MANAGER greeted me with a concern on his face he quickly reset the indicator and adjusted the pressure apologized and sent me off. A day later I received a follow-up Survey call, I advised of my DISMAY and bad experience...The representative advised me as ooh it cost us to give you a care we have to pay for that she went on to say BMW has certain Mandates that are out of our control. I advised BMW is not a cheap product it is a superior elite brand. I provided the example of if I had purchased an item from Publix or Wal-Mart my service would be the same as it relates to product. I would not be made to feel different because ultimately I am a CUSTOMER and the BRAND is the same. She advised she understood and would escalate my concern to the service manager. Scott called me and shared (repeated) my concerns and asked what could he do...Which in this case the issue was well documented and he should have contacted me with a SOLUTION. My car is still dirty inside and quite frankly it is not driving s smoothly as it was however I will NOT take my car back to FIELDS and I will NOT purchase my next vehicle from them!!! WASTE of my time and additional Stress not needed... I will not refer ANYONE to this location and I will TELL EVERYONE of this BAD experience that I incurred. I am spreading the word.. Dont let the shiny box of the show room with breakfast coffee snacks fool you. The service lacks detail!! you DONT have a PROBLEM UNTIL YOU HAVE A PROBLEM than the problem is YOURS along with the COST!

GE

George Argeras

Unfortunately I had a very sad situation occur with my car and a service manager Matthew Stephens a few weeks ago. I had my BMW for 5 years and recently had my water pump go bad...again. From what I was told by my mechanic (also verified by Matthew) all BMW parts bought from BMW must be replaced under warranty from a BMW dealership. Regardless of where the part was installed. Not knowing that, I had my car towed to my mechanic then towed to Fields to get the part replaced since I just had it done 14 months prior. The way I was treated by Matt was as if I was a burden and a problem he didnt want to deal with. He was quick to say "Well before we touch this car I need all the proper documents and receipts to prove your mechanic purchased the part and actually had it installed it at his shop". I said not a problem I can get you all the necessary documents needed to verify. Once I sent it he continued to say that it wasnt good enough and basically sorry there is nothing I can do. So my mechanic and I called him 3 way and finally he agreed to look at the car after arguing on the phone for 20 minutes. However, first he had to add that it was going to be a $100 to look at it? After taking a look underneath the car he said that my vehicle is leaking oil and it had gotten on the part which is the reason why it stopped working? Therefore the part is now out of warranty. (After taking the part to two other mechanics they verified thats its not possible oil wouldve caused it to stop functioning) He then said I could either tow it out or pay $2200 to fix it AGAIN..?! Heres my biggest issue, Matt never even tried to help or work with me on this matter. His comeback several times when I asked about the parts warranty was "Well if you wouldve your car serviced here, it wouldve been cheaper and it comes with a better warranty". (Funny how the price got cheaper after I initially asked them first how much it would cost to replace it) Either way Matt never attempted to make any kinda connection or discovery to help a customer in need. Iam in sales and help coach my team to make sales as well. Taking care of the customer and their needs is always #1. Fields boast about their "premium" service and what not, but in this case I was treated very poorly and unprofessional. So while at work I had to call and have my car towed once again back to my mechanic so I could pay for the car to be fixed again. What Matt never bothered to ask was if I was in the market for a newer car? My plans were to upgrade to a newer BMW in the next few months. After this experience I had the car repaired and upgraded early to a Lexus GS 350 F sport instead in an effort to avoid Fields BMW from here on out. Maybe if Matt wouldve taken the time to actually help me I may have done business at Fields instead.