Zales - The Diamond Store

Reviews 6

TI

Tina Oliver

Unfortunately my wedding ring was purchased from Zales, so I am stuck dealing with them for the rest of my life. I have only had my ring for 3 years, and Ive had to send it in three or four separate times for stone replacements after loosing diamonds. Each time it gets sent out for repair, it takes anywhere from 4-8 weeks to get it back. The sales staff is very hit or miss; I have had some that were friendly, and some so rude that I wonder how they got hired in the first place. I will not buy another piece of jewelry from this store due to their poor quality jewelry and SLOW repair center.

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Chris Watson

Frankly, Im not even sure why Zales even bothers with a store since *anything* you order has to be ordered online anyway. The staff is clueless and have a hard time even using their own system to determine order status. Its been 3 weeks since we ordered our wedding rings and still not here.

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Jeffrey gaines

Management and staff are nice and friendly. Anytime I come on for service Im always greeted, even times that Ive passed by they always speak to me. I enjoy the conversations and I will continue shopping with them.

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BB

BB

Terrible customer service and policies. Do yourself a favor and never consider buying from Zales, especially the Tallahassee location. Staff is also extremely unfriendly, rude, and incompetent.

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VI

Vicki Moyers

Very poor customer service today 8-4-17.

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James Pollock

Staff is always polite and helpful.

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