AutoNation Acura North Orlando

Reviews 3

KE

Keely Rusinova

I have been coming here since I bought my car in 2012, I have an Acura TSX. Unfortunately, the last two times of going to get my oil changed, I had horrific experiences. I would like to add that I have a package deal with Acura that I get oil changes & tire rotations without pay when arriving. My previous time before last, I was told it would be an hour for my oil to be changed, a tire rotation, as well as a detailed wash; I waited 4 hours - they told me I would wait one. At this time, I bought a full deep detail of my car. When I received my car after the detailing and works done, my car was still dirty and never got cleaned. It took them 3 more times on 3 different days, to actually finish a full detailing. For me working at a hospital and over 60 hour weeks, the last thing I want is to be stressed about something as simple as a car detail, shouldnt it be done right the first time?? My last time there, I refused to get the free car wash while getting my oil changed and tires rotated, I did not want the same experience. This time, I was out in 45 minutes. I left happy for once, which was surprising. Problem was as soon as I turned onto 1-4 (mind you on a Friday afternoon at 4:30 pm) and hit 20 mph started swerving out of control and making a loud noise. I called Acura and said I was on my way back because something was not right. I was completely shaken up. I arrived at Acura and found out something astonishing. Their service manager told me that their tech FORGOT TO TIGHTEN MY LUG NUTS!!!!! I was so peeved by this experience. I did not understand how this could happen. I then had their adviser tell me that the exact same thing happened to her last week, at this Acura. (so this happens to an employee, not reported, and now happening to others?) I soon became furious - how could they look over something so simple but makes such an impact on the car??? What if I had my child with me and something would have happened? Like my wheels falling off? I went and talked to the GM - which then told me the only way to make it a better experience was to give me a free deep detail. I laughed - this is all they could do? It was the last thing I wanted them to do since the last experience was crap. After having a discussion with him, the adviser, and the tech manager they promised me a full detail, back tires to front, and I asked for air filters - since they were going to charge me $115. They said no problem. Next thing I know it - after they received my car - they would only detail it. I have been completely disappointed and disgusted by this behavior. Not only did I have an extreme panic attack by my car swerving around on FLs busiest highway at the worst time, I was treated poorly and lied to about what would be done to fix my experience. It was by far the worst customer experience I have ever had within my life. If I were you, take the extra ride out to the OBT - they actually care about their customers and clients. It is worth it.

RA

Rasheed Ali

We looked at several car dealers to purchase a small SUV for my wife and we decided to purchase an Acura RDX (2014) because my daughter has an MDX and it is a different vehicle but we can see the quality on the vehilce. I reviewed all the technical specs before I went to the Acura dealer (AutoNation) Nick Lang was very helpful as the sales person but I thnik that we should have waited another few days before we made the purchase. We had to purchase the technology package to get the automatic tailgate which can be open from the inside of the RDX or from a remote control. My wife had rotator cuff surgery so it will be very difficult for her to open the tail gate manually. We could not get this as an option from Acura Autonation or from the factory according to Nick. Most other brand SUVs we looked at had a remote where you can open the tail gate and also stop it at any height you want. This is a real good feature and hope that Acura will make this standard on all RDX. (Good information for the new car director and may be they can sell more vehicle with the auto tail gate rather than purchasing the tech pkg) The mat in the RDX is very poor quality for the money you pay for this vehilcle. The other thing when I came home I looked at the spare tire and this spare tire is smaller than the tires on the vehicle 17 inches versus 18 inches on the vehicle. The spare tire is 6 inches wide and the tire on the vehicle is approx 9 inches wide which means that you cannot fit a full size tire in the spare tire well. The well is not deep enough to accomodate the full size tire or you will have a bump in the trunk. They did not check the spare tire and it is ONLY 52 PSI and they recommend to have 60 PSI and to drive a maximum of 50 miles/hour on the road. Well we live 2 minutes form I95 so we are on HIghways most of the time. If my wife has a flat then change into the spare tire, you could image my wife driving this expensive RDX with her flashing lights "ON" on the hihway with this "Donut" What a poor design even though there is a small percentage that you will get a flat. Even less expensive other vehiles has blind spot monitor as standard. This feature is not on the 2014 RDX.Well we are taking the RDX to the dealer in two days to have some other things add on. The RDX has some great features.. Adam Safdari (new car director) was very helpful but could not resolved the issue of the spare tire due to the poor design of the tire well. Lisa- Financial was great.

MI

Mike Cox

This review is based on the professionalism of salesman Jeff Makowski who went through a tough potential sale with me. I was interested in a used car which he set up an appointment for a test drive. Upon starting the car, it overheated and spilled coolant onto the ground. Jeff was not told the car needed a fan and hose replaced. He was very apologetic and immediately went to find answers to why this occurred and assured me it would be fixed and I could return to test drive it. Upon the test drive, I liked the car and proceeded with paperwork. I found him easy to work with and he answered any questions he could or got the answer right away. Upon finishing the paperwork, the car was sent to be detailed. I left and returned when the car was ready. Got in to take it home and there was a "Power Steering Needs Service" light on and the car had no power steering. After the earlier incident with overheating, I decided I wanted to cancel the purchase. He kept his composure and told me he would find out what was going on even though I cancelled. On his day off he contacted me to tell me the car was getting diagnosed at another dealer (due to the make) and he would keep me informed. I had stated I still wanted the car, but only after I was comfortable with any repairs done. Finally, he informed me it would be too costly to repair and the car would be going to auction. I was very disappointed in the whole situation, but he never lost his cool and never tried to make excuses for what had occurred. Even after this lost sale, he researched my price point to find other vehicles I might be interested in and contacted me to let me know he found some. I had just purchased another vehicle. Through all this he was positive and never showed any undesirable emotions normally seen when this kind of sale goes bad. Kudos to Jeff and I highly recommend him for anyone who wants a straight shooter for buying your next car. Sorry this didnt work out Jeff, but we tried. Thanks for being a true professional in a tough situation.