BMW Motorcycles Fort Lauderdale

Reviews 4

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Robert Hamilton

A year and a half ago I went to this dealership to find a good bike for some road trips to help a ailing family member. I purchased a used 2005 R1200RT with a little over 14,000 miles on it. My decision to purchase this particular bike came by a personal endorsement for the owner of the dealership as he stated it was the "most reliable and WELL MAINTAINED bike there". He was "childhood friends with the owner and was extremely meticulous about the care of his bike" (warning bells should have been going off here). A month later on my first trip the bike had an issue and broke down on I-95. It was towed to the closest dealership in S.C. The problem was a recall on a fuel strip inside the tank. The recall was only to be repaired if an issue arose per BMW. So no fault on the Ft. Lauderdale dealership. However, since I was now going to now be there overnight I had them do a complete inspection on the bike to assure my safety. The next morning I was informed by this Authorized BMW dealership/service center that my tires are dry rotted, the Electronic Shock was gone, both front brake discs were warped and the 12,000 mile service had never been completed according to BMW records. To say I was shocked and upset is a marginalization of my feelings. That was the second bike I had purchased from this nice family owned business. I drove past the Miami dealership only 15 minutes from my house to support them. I have been so upset I have waited a year and a half to now put it in writing and not be so hostile. At the Authorized Dealer / Service Center I had the fuel strip and 12,000 mile service completed, new tires, front discs and shock replaced. There I was out of state and caught between a rock and a hard place. My family needed me so I had to pay over 50% of what I had just purchased the bike for. As a note, the bike was over priced by market value at the time but based on its appearance and the whole hearted endorsement from the second generation owner an authorized BMW dealer/service center I did not argue as my need/wanting safety and security over rode simple money issues at the time. So in my lengthy reflection of this event I have concluded that one of two possibilities occurred. Either, the Dealership owner is a total liars and thieves or completely incompetent. In either case I can not trust nor would I recommend them in any way positive to buy, sell, service or advise me or even an enemy in any matter. Especially anything regarding a motorcycle. So here I am today with a bike of street value (at absolute best) $7,000.00 and have $13,000.00 in to it. Yes, let the buyer beware. My bad for trusting him. So please learn from my EXTREMELY costly lesson and avoid any dealings with this dealership or service department.

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christopher mckinley

For anyone thinking about going here, just dont do it. Im in Homestead and decided to skip the Miami dealer based on online reviews and head up to Ft. Lauderdale. I made an appointment for the 30,000 mile service and to have them look at what was causing my 04 r1150r to idle rough. I thought maybe the throttle bodies were out of sync and just need adjusting. First off, the place is a bit of a mess, the service managers counter had papers everywhere and while I was waiting and browsing the store there were little piles of debris swept behind clothing racks. Ok, not that big of a deal, but this is a BMW dealer and most of the ones Ive been in are nice, tidy, modern, organized and clean., But again, all that isnt really a deal breaker, Im not looking for champagne and la-z-boys while I wait. A guy shows up and wants a set a new tires, he has no appointment and was told on Wednesdays they only have one mechanic, the manager goes to check to see if they can squeeze him in. Suddenly my bike is ready, cool. They couldnt fix the idle issue, not cool. Im told it might be a throttle body going bad and they can be rebuilt. I ask how much is it to get that done and Im told they dont do that here, but I can google it. The manager tells me to bring it back when they can have more time to look at it, the time was about 4:00. They do load the guys bike in to get him a new set of tires..... I go home, work some google-fu, post to a message board and some folks tell me a couple of things to check. With nothing more than a flat head screw driver and about five minutes, I disconnect the ignition coil on one side and discover that is the issue. I pick up two new coils at the Miami dealership the next day, pop them in and she is purring like a kitten. Thanks 441 cycles, next time I need some work done Ill be going to Miami or all the way to Ft. Meyers, but you wont be getting any of my cash.

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tim slack

3/6/2016 I want to extend my appreciation to Tyler and the team at BMW. I dropped my bike off for maintenance just before I went on a skiing trip. I subsequently broke my leg on that trip and the team held my bike for me with NO hassles. They really know how to support their customers..... THANKS A BUNCH !!!!! 6/28/2015 I got my K1200 back about a month ago. Tyler and his team stepped up and corrected the issues previously noted. Ive ridden it for approx 500 miles since with no issues. Thanks Tyler I really appreciate you getting this done. 5/14/15 I want to amend my review. Tyler the service manager contacted me after my earlier review and was genuinely concerned about my experience. He has agreed to rectify all issues. I dropped the bike off last Saturday so he can correct any short comings we had in our first attempt. After I get it back Ill update my review accordingly. =================================================================== 5/1/15 I took my BMW K1200lt in for 36000 mile service. This is basically a $1000.00 fluid change and safety check. During the process they noted that my front tire was marginal and I had them do that as well. After the service, I found the following: Rear brake line is leaking Front brake pads were shot. I specifically asked them to check the brakes. 2 recalls that they said needed to be done were never done The tire they installed was 15g out of balance and vigorously vibrated the front end I also have a fuel leak I contacted them via their contact page over 2 weeks ago and havent heard back yet. I would not recommend them to anyone.

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Phil Parker

I dealt with this dealership on and off for over five years with 3 different late model BMW bikes. As much as I like to support family run businesses, I always felt that this was the least savvy bunch for such a technical machine. My fists encounter was to ask them to look for an 04 R1150RT. I never got a call and after buying one elsewhere, I went to the shop and there one was - and I would have bought it. My next encounter was sending them a qualified, very well off buyer who was looking to buy the new K1600GTL. They treated him terrible and he was really annoyed - and left. He bought a new Goldwing the following week. My experience was my K1200 GT was totaled, but I still had the top case. The bike was salvaged and I wanted to re-key the top case for my next K1200 GT. the young girl said it couldnt be done and Id have to buy another topcase (at $1000). Needless to say, I was pissed. Nothing like not knowing what youre doing. I had to show my salvage papers, that they wrote the estimate for, I paid for a master key at $65, they unlocked the topcase, threw the key away (because it wasnt my bike), and now I asked them to rekey it to the new key, at another $65. The mechanic said that he really didnt want to do this. I was horrified. I ended up taking the tumbler out myself. It was this dealer that convinced me to sell my third and last BMW. I figured if the dealership wasnt competent, and it was 40 miles away, why bother with having a BMW. I left the brand and have been a happy camper since, with a Concours 14.

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