Staples

Category:	Office Supply Store
Address:	9 Old Kings Rd N, Palm Coast, FL 32137, USA
Phone:	+1 386-447-9155
Site:	storelocator.staples.com
Rating:	3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–7PM 11AM–6PM

Location

Photos 24

Reviews 14

glenda scott

Absolute worse experience Ive ever had!!! Dont have any tech work done here. They profess to have certified technicians but only have 1 certified tech and did not live up to their mission statement plastered on the wall. The so-called "certified tech" was not honest and had no regard for customer service. I bought a new lap top 4 weeks ago and was promised it would be loaded with various programs, virus protection etc. When I went to pick up the computer hardly anything was done that I paid for. I am in grad school and desperately needed my computer fixed. I returned the next day as was told the computer was ready once again. The "certified" technician told me he would meet me when I arrived and go over the computer. As I was walking in the store he was walking out and I thought he was going to come back in. Turns out he left and had no intention of helping me. I was then left with a very nice young man who did not really know what was going on either. In the meantime no one could find my hard drive from my old computer. So now I have personal information lying around and no one knew where it was. I then contacted the manager and had to go as far as calling the corporate office to get them to help me. Again, I had to leave my laptop there another night. When asking for some sort of discount, the manager refused it at first but with our insistence he finally gave us a small discount. When I say small considering what I went through, and the hours and trips up to the store, it was not worth it! Now its four weeks later and I have a massive virus in my computer. I go back up to the store and the "certified" technician looked at the virus protection and made some adjustments that probably shouldve been activated when they installed the virus protection. Once again, I had to leave my computer overnight. The technician told me I would not be charged since I just purchased the computer. Upon picking up the computer, I was then presented a bill for $159. I told the rude girl at the tech desk I was supposed to have the service done at no charge according to the "certified" technician. The young lady then called the manager, Moises. After talking with the manager, the lady hung up the phone and proceeded to tell me that Moises would go ahead and let me have it this time but in the future I needed to pay like all other customers. The young lady then proceeded to tell me while pointing to another customer you need to pay for a service contract like this man does because "we dont give free service". I never expect free service unless it is warranted. I was told upfront the service would be free by the technician because I had just purchased the computer. I was shocked that employees would talk to customers in that manner. Again, I do not think the virus protection was activated properly. I pointed to their mission statement and said "you failed" and walked out. This experience was worse than a nightmare. I brought my computer home and it continues to run slow. Do not ever bring your computer to this store for service!! I never will. I will go to Best Buy in Daytona going forward. The only reason I gave one Star was because I could not exit out and post this review until I assigned a star.

Technical Junkie

Unfortunately, Palm Coast does not have many options on office/computer stores. Its either Staples, Walmart or Target. Staples usually has the best selection but their service is horrible. There never seems to be anyone working, they never pick up the phone and seem to have less and less in stock and always want me to order online. Thankfully, I have an Amazon Prime membership which saves me a lot of trips to Staples but when I do go I always leave disappointed. I would love to see an alternative come into Palm Coast that could put this store out of business.

Christian Rodriguez

Came into this location with every intention of it being a good experience. Boy was I wrong. I needed to get some color prints done for a work project. The lady behind the counter who I was reaching out to for help, would not get her behind off the stool to help me with the process. I understand at times work can be boring, but customer service is 100% the priority. And they failed that. I will not return to this location. I would rather drive 20 minutes to the closest Office Depot versus coming back here. Terrible.

Rick Wells

Do NOT take your technology servicing needs to this place. They have no idea about basic record keeping, policy and procedures much less technology. I took my PC there to have the HD backed up. After a week they admitted they could not do the job and meanwhile lost my 128GB memory stick and AC Adapter. Both were replaced without charge but not before betraying utter incompetence in basic business practices. They do have a great price match against online prices though.

Quality Landscape and More

The employees at this store deserve 5 stars!! They go above and beyond to assist customers. They may be short staffed at times, but they are always willing to help. They have the best prices for back to school shopping. Their prices on computers are the lowest Ive seen for the quality. Ive read the reviews and some of them sound ridiculous!! Some of the people leaving reviews have no compassion for the employees.

Robert Witty

I have purchased several computers, printers, and other devices from this store over the past 10 years. The personnel does change ,but the friendly service and assiatance I have received stays constant. I have been very pleased with my purchases, the pricing and overall service. I do not shop for electronics any place else.

Larry Pulos

The REWARDS program, if that is what you call it is a joke. There are two deadlines for rewards and they are a pain to keep track of. I participate in many rewards programs as most people do and this is the worst one of the 15 or so I do. I am done with STAPLES and they do not care.

Juanita Uccello

My husband and I went in for some ink for an older copier and the one we needed was not in stock. An employee ordered it on line for us to be delivered tomorrow! Very helpful and very much appreciated! Thank you Staples!

Mr. Wonderfull

They NEVER answer the phone in a timely manner. No matter what dept you call...you wait....and wait...and wait. I only shop here because its close. If your NOT in a hurry shop online...its faster and cheaper.

MACS Inc.

I had their tech department work on my office computers and they did an amazing job. I have their Virus Shield protection and the tech fixes my computers every time we have issues. I love Staples.

Rodney McGregor

Staples has always been very helpful and have always had exactly what I need. Definitely an asset to Palm Coast.

Niki Girgus

Got some really good deals on school supplies and found the ever elusive dry erase board with primary lines!

Mario Ridgley

Ok, but if I can take care of the matter myself I do,before asking any one there for help,I just prefer to.

Keith Ingram

Do not recommend, The staff is not friendly at all and refuse to answer the phones.