Staples

Reviews 7

TI

Timothy Ward

Staples stores are becoming harder and harder to find as of late; I wasnt looking for one while running my errands today but when I saw this store from the road, I had to go in! There are a few different types of Stylus pens that Ive seen on Amazon and in my opinion, when it comes to writing on smaller screens, Stylus pens are just one of those things that I have to see in person before I buy them. So, I have been looking around at every type of chain store that would carry items like these... and up until today I havent had any luck. But interestingly enough, I finally found the exact same two pens that Ive been hunting for. Even though the packaging was designed to be opened and closed again for the sole purpose of being sampled in-store... but the gentleman that had brought me over to where the pens were located wouldnt allow me to open the packaging. That was fine; I felt that even just seeing and holding them in their packaging was satisfactory enough. They were only about three dollars cheaper on Amazon, and I would really have rather been able to buy them right then and there for the sake of instant gratification, but I quickly snapped back into reality and remembered that waiting two whole days for them to arrive in the mail wasnt going to drive me crazy. The store itself was completely empty except for the salesman/cashier and myself - and I think I saw another employee come out onto the floor for a minute and then disappeared again. The store did look pretty clean, nothing that I noticed was disheveled or seemingly out of place. Still... a Staples is a Staples and being such a rarity now, theyre worth looking into.

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JE

Jeffrey Rancourt

Crystal,who is an assistant manager in Oviedo, invited me to the store to collect a rebate which was due to me. Erroneously, it was not paid out by a Staples Inc. rebate dept. I am a relatively reasonable person. I can understand the division between large companies such as Staples Corp and Retail. That said, I have never had quite such a negative customer service experience from a member of management as I did this morning, in quite some time. Lets be clear, the rebate amount is in the neighborhood of $20.00. I drove from Geneva FL, a good 30 minutes when I was INVITED to come and collect the rebate. There is a human element involved here. I was not greeted by the manager nicely whatsoever. She was moody, short, unapologetic, and was plain wrong. She suggested that I take a phone number to call, which I had tried to do numerous times before making the drive into town. Her excuse, "you need to take this up with Staples", does NOT work once you have told me, YOUR CUSTOMER, over the phone to drive in for their rebate. "Take it up with Staples?"..... Isnt that what Im doing? I am STANDING in Staples. Absolutely & ENTIRELY inexcusable!!!!!

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KR

Kristen Heise

Dont buy their warranty plans! Purchased an HP Officejet Pro X476dw 7/5/2013. The all in one HP has completely stopped working. Made initial contact 2/19/15 with Staples Warranty division was first advised that in 4 hours I would get a call back. 2/20/15 called warranty division back to follow up and oh wouldnt you know it- its actually 4 days NOT 4 hours to get a call back. I use the all in one in a very busy office environment and we are suffering greatly without it but that does not seem to concern Staples. Visited the local Oviedo store on 2/23 to see if the manager could help me. He took copy of warranty & said he would call be end of day or possibly first thing the next day. Waited patiently thinking surly a store manager would help get this resolved, especially since our office does so much business with their store. Lunch time next day called the store, he was off for the day! Called the our account manager on 2/23- still no help. Doesnt sound like they are really in the warranty business- what a scam!

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A

A Private User

No one greeted me. After walking around for 10min & no one offering help, I had to track some one down. When I went to check out, the lady who checked me out was so annoyed to be there, I left without checking my reciept because I just wanted to leave.... Only to find that I had been given the wrong item by the guy who "helped" me. There were SO many empty peg hooks I wondered if they had any merchandise at all. None of the employees were at all personable. They looked miserable. I love Staples. I will always chose Staples over all the other office merchandising stores, but I will NEVER go to this store again. And tonight was the 4th time Ive gone there since 2009 when I moved here. Every time Ive gone in there, the store has been dead slow & yet the place still looks a mess. I shop in the plaza once a week easy and their parking lot always has little to no cars. Its probably because no one wants to go into a store where the employees hate their job & leave store to look like crap.

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JE

Jeson Woods

I placed an online in store pick up order and received the order confirmation almost immediately. After around 15 mins, i received another email stating that my order was ready for pick up. I went to the store the next day morning and the store associate told me they never received any of my order. While i handed them my order number, they suddenly changed their words and said that the item i ordered was out of stock. I left back to the car and got an email from them which said "We are unable to continue holding your items in store". What a ridiculous behavior it is! The even weird thing is my friend had his online in store order with the same item which was placed after my order, but she got picked up! I rarely shop at this store. The same situation happened before to me about 1 and half year ago. I have to give 1 star because there is no 0 star option available which is deserved according to the store experience

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AD

Adam Rynczak

I bought a tablet there that had to be exchanged because of dead pixels. Staples has been good to me in the past when it comes to this (I had the same exact problem when I bought a monitor from them). This time, they they replaced it, they also convinced me to buy the insurance by telling me complete lies (I read the terms later). Also, the last time I exchanged one they told me they were making an exception (I hadnt noticed the pixel until 16 days later) and told me I would have to deal with the insurance/warranty people after that. This was also a lie, as their exchanges are processed as returns and new purchases. It seems the staff will say anything to get you to keep buying their things--dont trust a word of what they say. As much as I hate Walmart, even THEY have a better return/exchange procedure than Staples does (not saying you should buy from Walmart, I am a proponent of online purchasing :D).

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WI

William Shaw

The worst Staples local store i have ever been to. Terrible customer service, Nobody never even says hello to you anytime you walk into the store. The cashier never asks if you have a reward account with Staples. Never able to find any penny stuff or 10c stuff as listed in the Ad, doubt if they never offer it. The cashier seems like never see a Staples coupon, will always call manager if you try to use a coupon. Doubt if the cashier has been trained for any Staples coupon section. The manager is even ridiculous that hell try to find any weird reasons to prevent you using it and give you the "gray" face-looking and impatient altitude. Will never go to this store anymore

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