Best Buy

Category:	Electronics Store
Address:	1775 Chamberside Dr, Rock Hill, SC 29730, USA
Phone:	+1 803-366-8000
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

John King

So simple of a transaction, but yet so complicated and so completely botched. Best Buy needs to better educate their associates. The associates were all nice. Unfortunately the associates do not even know the services that Best Buy offers, nor are they trained to complete the sales of those services. First I was told that Best Buy did not sell DISH Network service, even though there is a DISH Network promo on Best Buys website. I was passed off to three different associates. All three made comments that they had no idea what to do. The last an AA young lady that has been there thirteen years was the most helpful. She did say that in thirteen years, she had never processed a satellite service sale. While she had no experience, she attempted to help me. Seems like when everyone doesnt want to deal with a new situation, she is the "Mikey". She has received no training on any satellite sale transaction. On top of that, the internet connection was so poor that I terminated the transaction. Best Buy and the internet connection was so poor that dial up would have been faster. The associate provided me with the information to call DISH, so that I could complete the setup for service. I want to thank her, even though I do not know her name. Im sure not many have been there thirteen years. She did help me with the information when I called DISH in Best Buys parking lot to set up my installation. Best Buy cannot answer any questions concerning DISH what so ever. No equipment question, no service question, no nothing. If you sell something, you should have some knowledge of the product or service. Why use Best Buy, if I have to complete the sale myself. Management needs to look deep into their commitment to the customers and invest in their associates training, so the associates can do their jobs comfortably. I dont think it is fair to put an associate in a situation with a customer like she was subjected. I was not happy, but I felt bad for her. It is unfair to do that to your people that you should care about in an employee/employer relationship. It has a negative customer effect on Best Buy beyond the associate relationship. Remember Circuit City? I place the blame totally on management for this. It has to be the poorest example of how to sell any service or product.

Caitlin Stuart

Best Buy at this location has in general very helpful employees. Ive just had issues with one employee two separate times. The first time, my boyfriend and I were looking at specs for a desktop PC. The employee named Linda came over and asked us if we needed help, and we said yes. We explained what we were looking for and she briefly looked over the sign that was in front of us, and said something off hand and left. We were deciding between two PCs, and I went to go find her again since no one else was around. She was glued to her phone and I was standing in front of her and another co-worker who I assume was a manager. He finally got her attention and told her to go help me. She took another minute to look at her phone again and proceeded to put it away. The second time we bought a computer from this location, the same employee named Linda walked over to us and asked if we needed help. We said no, and then a second later we said "wait actually"- but she had already walked away. We found another employee who was super helpful named Corey. He got us the laptop right away and answered all of our questions. As he was ringing up our purchase, Linda walked by and said, "I told you guys to wait!" and told Corey that we were her sale (and had him put her number into the computer), even though she did not help us at all and had not told us to wait for her. We just wanted to get in and out so we didnt say anything. I later called the manager and explained to him everything.

A Private User

Best Buy is CRAPPY! They pushed me to get there service plan when I bought my new laptop. It started having problems so I took it in. They said they fixed it that day and told me to bring it back if it had any more issues and then they would run a full diagnostics then. I took it back two days later, same problem, and they did diagnostics said they fixed told me to take it home again, and to bring it back if it had any more issues. Well issues again, and then they acted like they didnt want to send it off for repair. When they did finally send it off, they have apparently "repaired" it, but actually they didnt fix what was wrong. You have to call and call and call and call some more and hope someone will answer the phone. They will not be getting my service any more. When this warranty runs out on this computer, im done with geek squad and best buy. The amount of money you spend on equipment and they apparently dont want you to continue to spend your hard earned money there. Because I know I sure wont!

A Private User

What Customer Service Should Be. I have shopped this store multiple times and made numerous purchases. Dont let the other reviews fool you: the employees here are unfailingly helpful and polite. Within the last year, Ive bought an HDTV from Charlie and a 3D BluRay player from Travis (among other things). These guys in particular go above and beyond and really know their stuff. When the store didnt have the particular make and model BluRay player I wanted, Travis found it at another store and had it shipped in, then called me to let me know it arrived. Ive also had a return recently and Manager Craig and Thomas in Customer Service accommodated me, no questions asked. Bottom line, if youre actually going to buy something (rather than simply researching then saving a few cents by buying online), you will not find a better electronics store anywhere. I would recommend this store to anyone. P.S. - I do NOT work at this store or for Best Buy, so dont even go there...

A Private User

The Service Plan is a Joke. They always push you to purchase their service plan for your new Computer. I purchased an HP laptop with the service plan and Im glad I did because the DVD drive broke only after 10 months. I used the DVD drive maybe 10 times. But the GEEK Squad do not answer their phones (called them 8 times and answered 1 time), it took them 2.5 weeks to run their diagnostics to tell me that my DVD drive needed to be replaced. When I finally got through to talk to a Geek Squad rep, she told me that they needed my permission to send the Laptop out for repairs. She told me that it would take 2 to 3 weeks for repairs. If I didnt call, the my laptop would have been just sitting on their shelf. So the total time for repairs will probably take 5 - 6 weeks at the least. I may need to stay on them to make sure my computer is repaired in 6 weeks. The Computer Repair line was long too - crappy product??