GameStop

Category:	Video Game Store
Address:	6017 S Goldenrod Rd, Orlando, FL 32822, USA
Phone:	+1 407-306-9700
Site:	gamestop.com
Rating:	4.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 17

Reviews 31

Candice Wright

I pre ordered call of duty at the south goldenrod and narcoosee store and was told I had until today at 9 pm to pick it up or it would be forfeited. I had been trying to call the store since 830 and the line remained busy. I wanted to ensure that the store was still open until 9 pm. I was discouraged that the line remained busy the entire time I was trying to call. I arrived at the store at 8:55 and the store was already locked and I noticed the phone was just lying there even though I was attempting to call and it was coming by through busy. There was also another patron already here that advised me that he arrived a few minutes before me and was also attempting to call while standing at the door. The workers inside simply told us through the glass the store was closed. We indicated we were both here before 9 and they refused to let us in. Once it was actually 9 pm, all of a sudden the phone calls went through and we were told again the store was closed. We explained we were here before 9 and the workers still just told us our clocks must be different. With todays age, everyones clock is on the same time. That was a simple cop out. I understand that everyone wants to go home, but I pre ordered this game for my son. I am a single mother who works over full time and goes to school. I was not able to get here yesterday due to my schedule of which I worked 6am to 5pm and then school from 5:30pm to 9:45 pm. I didnt get off work until 8 pm tonight and drove all the way here to be denied entry and purchase while still wiring business hours. This was very discouraging to me. I dont play games, but I do spend lots of money that I work extra for, just to see a smile on my sons face. I am also a quality specialist in regards to customer service as a profession. My job is essentially to grade the level if service provided by my company. The lack of customer service, customer appreciation, disregard for revenue, and misrepresentation of business hours is a disgrace. I will never do business with this store, and at this point probably not the company again. I will use other online sites and stores to shop in the future. I truely hope this notification makes at least the smallest impact on the level of service provided to people in the future.

Lilbit2259

If I could give less stars I would. This store screwed up 3 different pre-ordered games. The last one Mafia 3 deluxe edition was ordered originally at Fashion Square Mall and transferred to the goldenrod store where they changed the preorder from PS4 to PC and when I demanded my money back 50.00 in store credits and 80.00 in cash, the manager JUAN wouldnt even go to the Lake Margret store to fix the issue since the internet was down and he could not transfer the credit to a game stop card. I had HIS customers yelling at me and the incompetent manager did NOTHING to control his customers. Needless to say my son has a friend who is very good friends with JUAN and for some ODD reason he was able to go get it for her TODAY but couldnt do that for my son and I at 57 years old and a grandmother do not need or want his customers harassing me over THEIR mistake. JUAN needs to be fired and not EVER work with customers again since he has NO CLUE HOW to! He is not a very good leader or example of game stop unless they are all a bunch of incompetents! DO NOT BUY FROM THIS STORE SOONER OR LATER YOU TOO WILL GET THE SCREWS BY JUAN!!!

John De Crotie

This location is absolutely the best of all gamestops I have ever been to. The staff know me by name, know what I like and suggest things relevant to my tastes. I end up spending more time and money at this gamestop then I ever intend to simply because the service is go great. I have gone to other gamestops to pickup items this one didnt have in stock and I always feel like its a bad idea. other gamestops just dont have the level of service and care for the customer.

RoCk3t99

Ive been here 3 times just to pick up games other retails dont sell anymore. I wont be going back anymore. Dude is chillin playing a game and gets upset because I wanted to return a game and I wasnt a "member" this is why I stick to my PC. F you gamestop steam doesnt rape my wallet

Sakura Minamino

Best GameStop I ever been to since moving to Orlando I had all but given up on buying from GameStop until coming to this location the staff is friendly and good memory of its regulars staff knows their stuff and I can always count on getting good opinions about games.

Milton Santiago

A just went there an the lady at the register was rude to me and she was working like she dont want to be at work. Today may 13 2017 around 6:50 pm

Angel Luis Navarro

Is a exelent place, really nice pleople. They know what they doing and know about the games and the tecnology with detailes that is coming out.

Tony Mendoza

Worse customer service I only asked for a game and she answered with attitude people if you dont let your job look for something else

Andrew Kantner

My favorite Gamestop! Considering I have 3 within a few miles its big. They have a very helpful and honest staff.

Nathan Cabrera

The best gamestop I ve been to. They know their stuff and always help you out as much as possible.

Devin Bergey

I would rate a zero if i could customer service is awful the manger of the location is awful