West Pasco Habitat for Humanity ReStore

Category:	Non-Profit Organization
Address:	4131 Madison St, New Port Richey, FL 34652, USA
Phone:	+1 727-843-8786
Rating:	2.5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–4PM Closed

Location

Photos 93

Reviews 5

Mrs Bee

I have had multiple negative experiences here in the last year and a half. Today was just another example. All the furniture, tubs, refrigerators, cabinets etc. were half off on clearance. Of course even though all the similar appliances were 1/2 priced the one I picked out was apparently not. After negotiation to get a price in the ball park, the manager made a big deal about it being priced wrong. I also looked at a piece of furniture and of course guess what that piece was also not 1/2 off. Seems odd to me. The manager once told me that he puts the prices so high (I commented that he had used stuff chairs priced at the same price as the store new) so that he could negotiate and come down in price. How ever it was like pulling teeth to get 2.50 off of the 2 items I have ever asked them to come down on. Another instance we brought a mug up to the register. It was marked 50 cents or 25 cents I cant remember which. The lady said it doesnt matter what the tag said, we had to pay 2 bucks if we wanted it. That is ridiculous. If it is tagged it should be the price. Their prices at this store are very high on most items. This are used items and not even cleaned up upon receipt. Also very poor about getting things priced, most times you have to ask for a price. Sometimes they refuse to give a price on items in the store, I am not sure if they just dont want to be bothered or dont want to sell anything, or if they just pick and choose whom they want to be helpful to. I wanted to think they were just having a bad day, but if that is the case they have them pretty often. I always utilized the Habitat stores in the other state where I lived. I like what the company stands for. Either the company is heading in the wrong direction, or this particular store needs to be examined. It makes me sad that I have to go to other stores and put money in personal pockets (businessmen) instead of in the coffers of such a good organization. But a business needs to be fair to keep my business.

Eliz Dainese

This use to be a great place. Now it is a disgrace. Filthy and disorganized is putting it nicely. I picked something up and it had 2 inches of dirt/dust on it, along with cobwebs. There is stuffed piled all over the place that you can barely walk without having to move something or bumping into it. The prices that they charge for this DONATED merchandise is ridiculous. I can buy it NEW for what they want. Nothing has a price tag on it. It is all done on a guessing game. If an item has the original store tag, their rule is that it is half of that price. I did mention that it is all DONATED. The woman that works there is rude, unfriendly and down right nasty. No customer service skills at all. Watch when she rings you up at the register too. I had an item that was originally 2.99 and she charged me 5.00 for it. When I brought it to her attention, I swear she was about to jump the counter. It took her 15 minutes to correct her mistake. Another time she literally kicked us out because it was closing time. I told her I just wanted to look at the doors for a moment, she repeated herself that the store was closed and gave me a look as if she was going to throw daggers at me. How dare i want to keep her a minute longer than 5 to purchase something. I will NOT BE GOING BACK: I wish I knew who to contact in regards to this place, but I have come up with dead ends. It doesnt even deserve the one star I had to give to write this review. I say -10 all the way with this management and staff. SHAME ON WEST PASCO HABITAT FOR HUMANITY RESOTRE: YOU ARE A DISGRACE TO THE NAME!!!!

Mary Hahn

I have been on this planet for quite some time, and I have NEVER experienced the type of caring and customer service that I did today at the West Pasco Habitat for Humanity. I bought a very nice piece of furniture - perfect for me but could NOT get it into my car. Erik, Assistant Store Manager tried everything he could to make my situation easier. He then spoke to Malia Zeglarski, Restore Manager who offered to deliver the piece to my home herself - for FREE - after she got off from work, which would be 4:30. This store was so busy, and yet she is offering after a long day at work to come to my house, a person she has never met before, and deliver this piece of furniture all because it would not fit in my car. I am still in shock. I am quite the talker, but I was at a loss for words by her generosity. I ended up paying for delivery, which was discounted for me , and it will arrive today within the next couple hours. I will now be shopping at this store on a regular basis, and I will spread the word about my experience to anyone I know or meet! Their "act of kindness" will stay with me forever. To upper management - you did a great job in hiring these two individuals. I am in awe of their generous/kind hearts! Thanks you, again, Erik and Malia!!!!

Jade Whispers

There was a lady that used to work here that made this place what it once was - ever since she left the man that runs the place has run it into the ground. People walk in with money WANTING to find something to buy. The prices are outrageous now - the inventory is slim. Would not be surprised if this is closed very shortly. If I could give it less than one star I would. He is mean to customers, I walked around for 30 minutes really WANTING to find something, anything , that was reasonably priced... I picked up a vase that was broken and the price tag said $50 and I literally laughed out loud. I saw him looking up values online before giving customers prices for other things. Isnt this stuff donated? And he should look at the SOLD price if hes going to do that not what some idiot on eBay thinks its worth. While I was there I heard him mock at least 4 customers, for not wanting to pay his outlandish inflated prices either. My advice would be to skip this place altogether. If you want good quality, clean, reasonably priced second hand items take the drive to Goodwill instead.

Jose P

Management treats you poorly. Overprices items. Dirty and disorganized. No price tags. I went to see prices of sofas or love seats and found a pair of reclining love seats. Both in bad shape but one worst than the other because the leather where you leg rest was slashed or broken and someone did a noticeable tape it up quick fix. When asked what was the price since they didnt have tags like everything else. Manager said and guessed a price of $200 EACH. my wife and I were so disappointed. We told the manager, why would you price them that high of this is a store to help not only with proceeds but helping community that cant afford new things. He(manager) brushed us off and said its the price and if it doesnt sell, well change it. And the. He didnt want to talk to us. When I asked him about sofa, he walked away and just brushed us off. I wish we can put zero or no star but it requires a star. Save your time and money and just go elsewhere. With the prices they have, you might as well get it brand new.