PetSmart

Category:	Pet Supply Store
Address:	601 Centerview Blvd, Kissimmee, FL 34741, USA
Phone:	+1 407-452-5569
Site:	petsmart.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 20

Mia Perez

I wish I could give no stars. I have been to many Petsmarts before, but none with service as poorly as this one. We went inside to buy my daughter two hermit crabs. The first two she picked were dead, so we went with the only other two available. We get in the car and before we can leave the parking lot she notices that they are not as active as her the other three that she owns at home. After spending a short amount of time trying to get both crabs to move, neither of them will even slightly move either their claws or legs. We took them back inside and a different worker confirmed that the two we purchased were indeed dead. Cannot believe that we were sold two dead animals. My daughter cried the whole ride home. Horrible service.

Heather Adrian

I received an email with a coupon for grooming services at PetSmart in Kissimmee, FL. I have a 6 month old purebred Coton de Tulear. I only needed the paw hair trimmed, nails clipped and a couple of small mats clipped. They call it the "touch up" package for $21. When I returned for my puppy, her right front leg was completely shaved down to the skin in one strip from the razor before the "groomer" realized she wasnt supposed to be shaved!!!! The hair on the rest of her body was haphazardly chopped in completely uneven patches. I will never take my expensive breed dog here again!! Even if it costs more, I understand now my money is better invested at a "real" dog grooming boutique. Very disappointing.

Ivo Malinaric

this is a horrible store. Always a long line at the 1 register that is open, while staff including the Manager Christina, is standing in the back doing nothing. When i politely asked if we could have additional register open, Christina said excuse me, and send her staff to the register without even giving me eye contact or responding back. When i asked for a response, she said i was rude. WOW, she definitely needs some serious customer service training, she is so lazy and rude... How can this person be a manager? #FAIL #POOR #CUSTOMERSERVICE

Chris

Thank you Rachelle for all of the help in picking out my new HAMSTER! I am so grateful for Rachelles excellent service that I even named the HAMSTER after her :-) this HAMSTER will surely be my best friend for life! I hope me and my new HAMSTER will never forget the experience. We will be back soon! My only concern is that you people at pet smart do not carry leashes that are sized for HAMSTERS anymore? Balls are nOt my style... At least sell a collar so I can attach a string to my HAMSTER and let him walk with me that way >:-|

Stephanie Joyce

They have great service and a good selection. The employees are always friendly and the store is clean and organized. I just went to get my dog groomed for the first time in her life and I could not have asked for a better experience. Their pricing was competitive and my girl Riley looks great. They told me what they were going to do up front and called me as soon as she was done. Denise did a fantastic job and I will be sure to use them again. Thank you!!!

Robert Miles

If I could I would have given NO stars. I have a German Sheppard. Everyone know you DONT shave a German Sheppard. But apparently not these groomers. I asked that my dogs pants be shaved, well I now have a German Sheppard with no hair. Dog also has patches of hair that they left. Of you are a groomer you know the pants are the back of the legs in the back of the dogs DO NOT LET THESE MONSTERS GROOM YOUR BABIES. THEY ARE NOT COMPENATED!!!!!!!!!!!!!!

Pedro Henrique Nigri Bevini

Achei que seria mais legal visitar um Pet Shop como este por exemplo. Mas não encontrei o que procurava. Das coisas que encontrei, como produtos de aquário por exemplo, no Walmart estava mais barato.

Peru Peru

Es el mejor lugar para mis hijos siempre super amables y siempre me responden a todas mis preguntas que tenga y mis hijos siempre los engrien gracias. Los recomiendo de todo corazón .

Eleanor Blemsplastle

MY BIRD WILL NOT STOP SQUAKING AT ME IN THE MIDDLE OF THE NIGHT I COME HERE AND BUY FOOD FOR HIM IT IS GREAT STORE THE LADY IN THE JACKET IS KIND TO ME BUT BIRD IS NOT. HOW CAN I MAKE MY LITTLE PELICAN CALM DOWN??? HUSBAND IS TIRED OF IT BUT WE WILL not BE GETTING RID OF HIM HE IS FAMILY NOW THANK YOU petsmart FOR SELLING BIRD FOOD THANK YOU A LOT FROM ELEANOR BLEMSPLASTLE

Carlos A Quidgley

Cuentan con una gran variedad de productos par animales . Son productos de buena calidad. La cajera es muy amable. Tal vez los precios deberían ser más baratos.

Marta Martinez

Great customer service! Want to save on shipping? Go to the store and they will order the item for you no fee shipped to you house-fast and with a smile. In store no hassels with competitors coupons. V the store manager, Josh and Erica are very friendly and the whole staff really cares about my pets needs.

Noberly Welsh

Superb customer service! I momentarily struggled with an 8 pound bag of food, the cashier insisted on lifting it from me as well as offering to carry it to the car, (which I refused), I am more than capable. In the ailes, 2 store associates seperately checked on me to ensure that I was locating what I needed.

Kathryn W.

The store is a mess and poorly staffed, starting with the manager. With two different pet stores in the area, youd think Id get better service. Unfortunately not, Christina has a terrible attitude problem that needs to be addressed by upper management. Will not be returning and I do not recommend this store.

Mariano Valdez

Great assistance from staff made it easy to find the best food for our newly adopted 7 year old dog with skin issues and arthritis. Our questions were answered graciously. We also received a coupon for 2 dollars off the food we purchased - great day to sho at petsmart

Nolkha Rodriguez

Second time we bring our dog for grooming and the staff just want to do what they want to do. The groomer we had today had an attitude and instead of giving recomendations to us she was pushing her way. Also, we asked for nail griding and our dog was bleeding.

Tracie Holladay

Mostly reasonable BUT we adopted a kitten from this location and the kitten had ringworm. Poor baby. Were treating him with everything under the sun - his name is Sunny - and its slow going. I hope no other kittens they get have ringworm.

Doris Del Mar R.

Usually nice staff. I bring my dog here to get groomed... sometimes he leaves happy sometimes he dislikes the people that groomed him. They have pretty good prices compare to the competitors around them.

sandra johnson

Petsmart has a lot of good products but in my opinion their prices are high. I started buying all of my dogs needs online and get free shipping so theres no need for me to go to any of these pet stores.

Mayra Martinez

Love this store . we take our Dogs and they love walking around looking at toys .Great Customer Service Always . We open the store with the managers and staff last year Keep up the Great Work

David Geiger

Been going here since they have opened. I use them mostly for the Banfield for my pups medical stuff. But I also use the grooming side aswell. Always nice staff. Will continue to go here.