Beach Blvd Motorsports

Reviews 3

BU

Buddy Miller

I brought my 2014 KTM 1190 Adventure in about a month ago to have a few issues checked out. A clunk coming from the front end while going over bumps and braking, a small amount of headshake at lower speeds, and a slow start. I told them to check for an ECU update for the slow start and to adjust the steering head bearings since that is what I had done to repair the issue in the past. Steve, the service manager, made me approve an hour diag in the beginning but told me if anything they found was warrantable I would not be charged. I contacted them several days later to find out what was going on and was surprised to hear him tell me that there was nothing wrong with my bike, that all of my issues were normal. He explained that the slow starting was normal, the clunk when going over bumps and braking was the brake pads moving in the caliper (pad shift), and that my headshake was caused by a combination of my bars being up so high (1.5" Rox risers) and the fact that I was riding around with the steering damper set to comfort mode. This bike is equipped with an electronically adjustable damping system that can be adjusted through a menu on the dash, this setting affects the damping of the suspension only, the steering damper is non-adjustable and doesnt even have a connector going to it so I knew he was lying. He said they were unable to get a hold of the manufacturer on any of theses issues but I could come pick up the bike whenever I was ready. I was still going to be responsible for the 1 hour diag he wanted to charge to sit around and come up with these lies of course. Long story short, I contacted KTM, KTM told them to reflash the ECU and tighten the steering head bearings because these were both well known issues.. They did end up reflashing the ECU but still refused to touch the steering head. I ended up wasting a bunch of my time and still paying them $57 to lie to me about what was wrong with my bike. Steve accused me of giving him a hard time with it and calling the manufacturer to complain. I guess he was really looking forward to collecting my $107 without touching the bike and was still mad about having to do the reflash. I took the bike to RideNow Powersports in Ocala and told them what was going on with it. They contacted KTM on their own, got instructions, and followed them without me having to argue to get them to do their jobs. They tightened the steering head bearings to KTMs updated, increased torque spec and now everything is good. No more clunk, no more headshake. The bike handles like its on rails and everything was covered under warranty, quickly, and with no drama. Stay away from Beach Boulevards service department. They would rather charge you "diag" and then pretend there is nothing wrong with your bike then fix it under warranty and file a claim with the manufacturer. I sent an email to Andy Kent about my experience almost a month ago and still have not heard back from him.

MO

Mookie R. Hernandez

I took the time to read some of the reviews posted here regarding individual experiences at Beach Blvd Motorsports and as with any business transaction, you are going to have a small number of negative experiences and if you read into some of those negative reviews you will find that they (the reviewer) set higher expectations or results for themselves. I had three separate experiences; with members of the Maintenance Department, Parts/Accessories Department and the Sales Department. My first experience; I came in around 25 minutes before the closing of the service department, Mike, gladly took my information, got a mechanic to wheel my bike in and perform the services that I had requested and I will add, at a lot more reasonable price than quoted at two other locations. My second experience; While waiting for my bike to be serviced, I was approached by a salesman (Mike, had warned me that I was going into a war zone). Preston, was not pressing, he just asked the right questions and offered to pay for the services being rendered if we could make a deal. Regretfully, we were not able to get me financed through Suzuki and I rode home with my bike. A week later, Preston called me and told me that he could get me into the bike that I was looking at. The owner was conducting end of year inventory reduction and Preston gave me first crack at that beautiful 2013 Suzuki Boulevard C50T (with 2 miles on the odometer). I immediately contacted my Credit Union, had Preston send information to them and viola - approved. I advised Preston that I could not pick up the bike until the next day because of my work schedule. He asked me what time I got off and made a promise to wait for me that same evening. Needless to say his willingness to see me ride off into the sunset (more like darkness) was one of the qualities that will have me coming back to Beach Blvd Motorsports for all my bike needs. My third experience, Prestons follow up, he wanted to make sure that I was satisfied with my purchase. I know this was long but if the experience is one that leaves you satisfied, take the time to write about it. Looking for a bike and a deal, see Preston!!!!!

A

A Private User

Let me say this right off. These people are cheats and liars, DO NOT DO BUSINESS WITH THEM FOR ANY REASON. Back August of 2010 I took my Virago 1100 in because of a carburetor problem. They rebuilt my carburetor and they also did a front fork spring rework. When I picked up the bike I found it still ran like a piece of junk. The service manager told me to take it out and run it it at high speed to clean it out. After I did that it ran worse, white smoke coming out the back. I took it back in and they told me the rings were shot and there was oil in the cylinder. He said the compression was way low. It would cost me about $1600 or more to fix. They ushered me into the sales department to buy a new one. After 3 days of being jerked around by the owner and the sales staff I got my broken bike and left without buying anything. Six months later I decided to take the bike to St. Augustine Yamaha to get a second opinion since the bike worked fine before the carb problem. I told the service manager at First Coast nothing of what Beach Blvd. had told me. I just told him to go over the bike like he was buying it verify the mechanical sounness of the engine. A week went by and he called me back. He told me that the engine checked out fine. I asked him if he was sure, and did they check the compression. He replied that they checked it and the compression was well within specs. They said the problem was that the throttle cables were out of adjustment causing the cylinders to not run properly. This told me volumes. Beach Blvd Motorsports jacked my bike up so it would run crappy so they could get a big money repair out of me or have me buy a new bike. They lied to me when they said my compression was gone, they jerked me around on the sale. This place is crooked, do not do business with these people. As a footnote, I have had St. Augustine fixing my bike since. The bike runs like brand new. And I have never had the engine rebuilt.