Best Buy

Category:	Electronics Store
Address:	5019 S Cleveland Ave, Fort Myers, FL 33907, USA
Phone:	+1 239-278-1298
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

David Cason

I give this store a 1 star because there is nothing lower to choose. This has to be the worst Best Buy I have ever seen. I went to purchase some new tvs, a security system and home theater projector. I spent over 4 hours in the tv section trying to get help. The only help you will receive at this store is from the Directv rep. After 4 hours of frustration we left for lunch and came back. No better luck upon our return. No exaggeration I was in the store 8 hours before I finally got the tvs. No time to get other things I didnt bring a tent for a stay over. One sales agent told me they only had one of the tvs I wanted. Several hours later a different agent checked the back and got the one that was listed in there computer system. On top of all this one of the tvs was a gift for my father who did not open the gift for 2 weeks. Low and behold the tv does not work. Talked to a store manager Rob (Not sure how Rob got his job)Best Buy said they have a 3 day return policy on damaged items. News to me!! I was always told 45 days as an elite member. But then again they didnt have me listed as elite member until I called corporate and they searched for 15 minutes to find I was an elite member. Still wouldnt return the tv. This is more of a mom a pop retailer than a big box store. After this experience I can assure you I will never shop at Best Buy again. Last year at this same store I took my computer in to get fixed by geek squad and the told me I didnt have insurance on my computer. After A MONTH of research they found that I had bought the insurance. I cant express enough do not buy from this store any items you cant afford to lose. Its horrible!!!!!

Dorothy Staller

I purchased a iPhone 7+ from Best Buy onThursday. I was assisted by a young man who. Said he works for verizon and since they are my current carrier I decided to continue. He did a restore from my phone and when I left to go home there were many applications that still had not downloaded. I waited over night and still nothing. I returned to. Best Buy Friday and again after working with a young man who explained he worked for apple and operated out of the store. Two hours later, I was getting very frustrated as nothing was happenening. I have been a very good customer of Best Buy for years, both here and in NY. That is about to end. Since nothing had been resolved and my apps were still not on my phone I said I would like to cancel this and just have my iphone6+ restored. A young man who said his name is Jordan Werner and he was a store manager then proceed to tell me I would have to pay a $35 restocking fee. I refused since I had not even used phone and all apps were still not down. He proceeded to get very testy and said they would have to be downloaded one at a time. I seriously wonder where he had been the past day and a half. I refused to pay and he cornered a nice young man by the name of Chris C who very nicely sat with me for another couple o hours to download apps. I will no longer be purchasing anything in the future from Best Buy. I feel his people skills and the length of time I was forced to spend waiting while situation was resolved was inconsiderate. Best Buy should certainly try to educate their sales people how to handle just such situations. My relationship with Best Buy is over thanks to Jordan.

Jane Shaw

My MacBook died on 3/10/17. Into Best Buy, Fort Myers on 3/11/17. In a pickle for a laptop since I am in graduate school and my books were on dead computer. Purchased a new MacBook from BB and left old dead computer to be sent out for file extraction. They said it would take around 2 weeks. I asked the Geek Squad if they would be so kind as to upload my information from my flash drive to new computer. Flash drive dropped off at 12N on 3/11/17. They said they would call when flash drive update complete. Sunday, 3/12/17 at 12N, no call. Called BB and wanted to pick up new laptop but the employee said he would upload flash drive in 20 minutes cause I was on my way in to complete task myself. Picked up new laptop and files were on my desktop, yea!. Today, 3/17/17, I received a generic email that my service case was closed. Called up BB at 1800 on 3/17/17 for an update on status of my computer or what they had found since I dropped it off on 3/11/17. The laptop never left the store. I just picked it up. The supervisor informed me that he told me that it would take 2 weeks to service. Yes, but after 7 days, the computer NEVER LEFT THE STORE!!!!!!!! The excuse of why my laptop stayed there at the store for 7 days was so pathetic it is laughable. I was told that they didnt have the correct box to ship the laptop in. What do you say to that other than what incompetence!!!!!!!!!!!! I hope my situation is the exception rather than the rule. It will be a long time before I go into a BB store and certainly NOT in Fort Myers. Take home message, try to find an employee who knows what the heck they are talking about.

Klaus Giebeler

Like many other places, it always depends on the person you are dealing with but, if seen objectively, the person contacting and consulting customers is only as good as the training he/ she received. This is where the biggest problem begins. Most companies either dont care or they try to save money by not training their staff. I spent several thousand dollars at Best Buy during the past year but I will educate myself before going there and looking for a product. I purchased an LG G5 Unlocked by the end of February and the person I dealt with stated: "I see that you are capable of making a decision because you know as much or more than I do." One week later, I went back to buy another LG G5 for my wife and was in disbelieve what I was told. The person came back with a AT&T LG G5 phone instead of unlocked and tied to convince me that this is the same as unlocked as long as I am using GSM. When I tried to explain that the phone in his hand has a set-up application that looks for and starts AT&T services including AT&T bloatware installed on AT&T phones, I could tell that he had no idea of what I was talking about. Left and bought it somewhere else. If companies dont care about training, they most likely dont care about customers.

Dianne Hall

I used to love Best Buy and the Geek Squad. I cannot recommend them anymore. Although the employees try hard, Best Buy Corporate has put in so many barriers to providing customer service that they cannot provide good customer service. Even the store employees cannot talk to anyone. They too have to send an email and wait for a call. I tried to buy a washer and dryer. The delivery subcontract company damaged the washer. Then they reported the incorrect appliance damaged. Then they ignored the requested day I told them to redeliver. They they blew off delivery altogether. I called to find out what was going on and they hung up, disconnected, or sent me to voicemail 4 separate times after keeping me on hold for more than 20 minutes. So I went to the store to see if they could take care of me. They could not get anything resolved in my time frame. If I wanted to wait a few more days - no worries. For something that was supposed to have already been delivered and installed 5 days ago? No thank you. Dont worry Best Buy, those darn customers will go away soon and you will not have to worry about having to provide customer service to them.