Fields BMW of Daytona

Reviews 4

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Steven Plo

First, I would like to say that we personally have purchased or leased three different BMWs from Fields in Daytona since 2012. Those experiences with our sales person Diane always met or exceeded our expectations. We recently received a letter offering a two month early out on the lease of my wifes X-1. Once again, she met with Diane at BMW but couldnt settle on a BMW at which time she was shown a Volvo at the Fields Volvo store. My wife decided on the Volvo. Arrangement were made with Diane to bring the paperwork and the car to our town at which time I signed all of the paperwork that was required. Diane drove the BMW X-1 back to Daytona. A few days later my wife returned to the Fields Volvo in Daytona to turn in the BMW X-1. She met with someone the BMW store that went over the car pointing out items that we would be charged for. She disputed some of this and he asked if she would like an independent opinion to which she agreed. We then get a bill in excess of $2900.00 from BMW financial a week or so later. There were charges for a chip in the windshield, parking lot dings, excessive wear on the tires as well as another month’s lease payment. Diane was contacted and she said she would bring it up with her sales manager, no response. I contacted BMW financial to see what my options were. They informed me we should have been afforded the opportunity to correct the items prior to turning the lease back in. That option was never offered or suggested at Fields BMW. At this point I contact Chris at Fields Volvo on 05/11/17 and explain my feelings and concerns. He assures me I will hear either from him or Diane in the next two days. I never got a call, I called him back on 05/25/17. I reminded him of what he had said and he said he "thought" someone would have called, give him 5 mins and he will call me back. Today is 07/5/17 and I’m still waiting on those calls. Early in the first conversation I said that I was beginning to feel like my wife had been taken advantage of, his response, " oh, we dont do that anymore". I wont argue the point of the dings, the chip in the glass or the tires, I will argue the point that we werent afforded the opportunity to take care of those items as was pointed out to me by BMW Financial. I think my wife felt that because she was working with the same sales person having the ability to offer Volvo or BMW that the early out of the lease offer would apply. My wife feels that the lease manager at the BMW store was upset because she wouldnt accept the vehicle he presented to her instead of the Volvo. Two points to that, I had another month on a lease that I was charged for without the benefit of the car and that would have afforded me the opportunity to repair the items of concern had we been told that by Fields rather than finding out thru BMW Financial. Bottom line Im sorely disappointed in the lack of information/options provided my wife and more importantly the total disregard to return calls as I was told twice would happen.

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Andrew Wescoat

I cant speak to the rest of the dealership, but I did NOT have a great experience with the service department. The service department representatives were fine, but the work done by the mechanic was sloppy and it was a very simple job. I had taken my X5 in to get a failed ignition coil replaced under warranty. I was also a quart low on oil so I requested it be topped off or changed if it was time for an oil change. After the initial work was done I picked up my car only to discover that I was still short a cylinder causing the engine to shake violently from being off-balance. I had to get the car back to the dealer and they found that the ignition coil was not secured properly. After leaving a second time with the problem now fixed after a sloppy mistake I got the low oil notification. So either the sloppy mechanic either did not perform the oil service I was charged for or they did not verify that the oil was at a satisfactory level. So at this point I decided to just fill it myself with the recommended BMW branded oil because I dont have time to keep going back to a mechanic that keeps making sloppy mistakes. Upon opening the hood I discovered that the plastic airbox inlet pipe was cracked where it connects to the airbox, most likely from the mechanic leaning on it or mishandling it in some way. It no longer connects to the airbox securely, which means there is a possibility of hot engine air getting in the airbox and causing performance to decrease. Although that may be a stretch, I still dont want pieces of my car cracked, even ones I dont see. Now I have to replace it because theres no way you can prove the mechanic did it even if I am 100% positive he did. When I took it back in for the loose ignition coil I told them I could let it slide because everyone makes mistakes, but the issues with the oil and cracked air inlet pipe were too much. Im just not going back anymore. On a positive note, they did do my brakes and rotors without issue. So theres that.

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Ryan Stowe

I have never had better service anywhere than that which I have experienced at Fields BMW of Daytona. Joe Baldi is an absolutely sublime client adviser and all of the positive feedback I am about to provide reflects directly on his peerless commitment to customer satisfaction. I recently purchased a 2011 CPO BMW Z4 from Fields. I live in Jupiter, Florida so the dealership is around 180 miles away. When I arrived at Fields I was immediately greeted warmly and taken to see the Z4. Joe informed me that there was some road rash on the hood which he noticed only that morning and, if I would like, Field’s excellent BMW certified body shop could restore the hood to “factory fresh” condition. Additionally, he offered to drive the Z4 to my townhouse in Jupiter once the paintwork was finished. I accepted and, after approximately 1 week, Joe was at my door with a near immaculate Z4. After having the car for a short while, I noticed a small blemish which started to bug me. It consisted of some poorly applied touchup paint which was reacting poorly with the clear-coat overlay and causing micro cracks. I informed Joe of this, expecting that he would say, “it is a used car, you get what you get”. To my surprise, he offered to have a driver pick my Z4 up, leave me a loaner vehicle and fix this quarter panel blemish. Fields was not required to do this and, I would guess, it was no small expense for them to dedicate 10 hours of their driver’s time and substantial body shop resources to making my car perfect. Throughout the process of getting this work done, Joe provided me daily updates on the status of my car. Fields BMW of Daytona and Joe Baldi in particular are exemplars of impeccable customer service and I would heartily recommend them to anyone in search of a new or used BMW.

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Clint Beaty

We have never previously owned a BMW. My wife was in the market for a more "comfortable" SUV after having driven 3 different suburbans over 18 years and more recently a Jeep Wrangler Unlimited Sahara with leather. She was interested in a new Chevrolet Tahoe or maybe a Ford Explorer. I did some research for her and suggested she also might be interested in a Volvo XC90 or BMW X5. We started with the BMW. Our experience with Fields BMW of Daytona and more specifically the salesman Tom Ackley was incredible. He spent 90 minutes with her going thru all the features, letting her test drive one, giving her an out the door number for a particular one she was fond of and letting her know to call with any questions. All of this was done with ZERO pressure by Tom and consistent with her pace and level of interest. We got home and called Tom and asked if we could put a deposit to hold the car for 2 days. "No problem - Ill send you an email in the next 5 minutes and you can do it all electronically." Within 5 minutes there it was. The next day she drove some of the other choices and really liked them but finished the day back at Fields BMW of Daytona sitting in the one she had a deposit on. She simply said 3 words "This is it". Tom was off that day and so we elected to close the following day with him.....it didnt feel right to close with another person. He had invested in us in a way that allowed my wife to make the best decision without any outside pressure. The next day the closing process was a simple extension of our experience to date. Ive probably bought 2 dozen cars in my lifetime and have never had such a pleasurable and personable experience. I would highly recommend Fields BMW of Daytona and more specifically salesman Tom Ackley.

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