The IT Store

Reviews 10

A.

A. Valentine

If I could give negative stars, I absolutely would. I brought my iPad in to this place a month ago for a simple screen repair--it had been dropped and the screen was shattered, but other than that it was in perfect working order. I spoke with them on the phone and they said it would be roughly a 90 minute repair. I brought the iPad in the next day and they said that they didnt have the screen in stock at that moment but that it would arrive in a shipment later that day and that I could pick it up the next day. The next day came and went without a call, so I stopped in after two days to pick it up (Saturday). I was told that the part had come in later than expected, but that they would fix it and call me Monday to pick it up. I finally called again on Thursday or Friday to check, and they told me that they had replaced the screen but the power button didnt work anymore (something that had never been an issue and wasnt one when I dropped it off and their technician did a general check of it), so they had ordered a new button and had to wait for THAT to arrive, which they claimed would be in the next few days. When the NEXT Friday arrived with no call, I called again and was told that the replacement power button hadnt fixed the problem, so they were going to replace the little wire that connected it to the hard drive. Should be (AGAIN) a couple of days. When I called in another week, after continued total lack of communication, they vaguely said that they were waiting on "a part" and that I should get a call Friday at the latest. It is now the Tuesday after, and no one has contacted me in any way. They have now had my iPad for a month due to some damage they did to it during what should have been a routine screen repair. Worse than this error is the total lack of communication. I have only ever received one call from this office and whenever I do get them on the phone, they are vague and generally unapologetic. I could understand that something went wrong in the repair process if they were just honest and stayed in communication, but that has sadly not been the case. Save yourself the trouble and time--take your device somewhere else.

---

PA

Paul Dowdy

I have been a customer of the IT Store Clermont for 2 years. I will have to say Joe, Bob, Don, Akter are the best techs I have came across in all my years in the professional world. They have fixed everything from an IPhone to our severs. We have relied on them during business hours and after hours. With their expertise I would recommend them for any job big or small.

---

TO

Tony Sundy

Since I was having a few problems with my PC I took it to the IT Store. They diagnosed and fixed the problems. The IT Store staff was great!!! They were great to talk with and they explained everything. If you are having issues with your PC, I highly recommend the IT Store. They are professional and super!!!

---

NU

Nussi Afroz

This store was awesome!! Everyone was extremely helpful especially Akter and Frankie. They fixed my cracked phone screen very quickly and was very courteous throughout the transaction. I would highly recommend this place for any IT issues. :)

---

JE

Jennifer Johnson

The IT Store is seriously amazing! They replaced my cracked screen AND recovered photos I thought were totally lost. Bob and his team are nice and above all FAIR. I would consider see them before heading to Apple for issues. HIGHLY RECOMMEND!

---

ER

Erkies Ortiz-Negron

Fast & Friendly Service! Had one of our cell phones repaired quickly & at a reasonable price. Would much rather come here for any cell phone problems vs taking it to our cell phone carrier store/warranty. Highly recommend!

---

JA

Jason Hill

Very knowledgeable Very fast Very affordable Very much recommend Thank you for the great service.

---

HE

Hey vX-KuRoKaMi-Xv

THIS PLACE IS GREAT. FAST, AND AT A FAIR PRICE :) FIXED MY GAME CONSOLE LIKE NEW

---

RO

Royal Fuller

Service is great here and they are fast

---

BE

Benjamin Columbus

Recommend it to my non-savvy friends

---

---