Zales - The Diamond Store

Reviews 8

AM

Amber Walls

Got my perfect engagement ring here from my husband to be. Brought it in to be sized, went to pick it up, and never in my life have I experienced such a rude sales person. They first asked if we had gotten the email that it was done (mind you we had dropped it off 16 days ago and they said it would be ready in 10). When we said no, they tried to send us away, but my fiancé asked them to please check. It did happen to be in. So they were going to send me away without even checking when the ring was right in the drawer. This small blonde woman said, "ya like I have all the time in the world" when I asked if I could look in the microscope at my ring because I hadnt had the chance to do that yet and see the numbers on my diamond. My ring was just sent away to a place with hundreds of other rings and this woman gave me sass about wanting to make sure my diamond matched the paperwork!! My favorite part was when we were leaving and she said, "see you guys soon to pick out your wedding bands." I will never purchase from them again with her attitude.

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AL

Alisha Black

The older lady is extremely slow and unaware of people In the store meanwhile another women associate "Isabelle "skipped me after I told her I was a service customer so that she could take potential sale. She was unprofessional to say the least. I believe Mike Manfree is the DM for this area and I highly suggest that there be some sort of customer service brush up class or etiquette for the ladies here, with the exception of Olga whom was kind and diligent given the circumstances. I will most definitely be shopping elsewhere after this.

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HA

happy .pills

great place. had a little issue due to a new employee for my wifes wedding band, delayed it a bit, but honestly the rest of the staff was so kind and helpful that it more than made up for it. Staff is personable and knowledgeable, just take your time and be patient, its worth it :)

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GA

Game time with Jansel

I bought a beautiful Ever Us ring here.Dawn was a pleasure,helped me pick the best ring,allowed me to view the diamonds using her loupe,cleaned the ring to give it extra sparkle.She was very pleasant and made the transaction as quickly as possible. Melissa

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GO

Go Arsenal

Salesperson(s) are not friendly at all. They do not care about the customer whatsoever and will often not know what you are talking about. They do not know their own inventory so it makes it hard to find anything.

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MI

misha rowe

No help. Tryed to return a ring very rude. They dont make it easy at all the return process.

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JO

jose ramirez

Nothing, treated like a kid and no the service asked for was provided. .

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KI

Kim Listemann

Really recommendable! Really nice and helpful staff.

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