Toys"R"Us
| Category: | Toy Store |
| Address: | 601 Congress Ave, Boynton Beach, FL 33426, USA |
| Phone: | +1 561-369-1559 |
| Site: | stores.toysrus.com |
| Rating: | 3.7 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 39
LE
Lenore Rosetto
Terrible customer service. We ordered a dresser to be delivered to this location. Upon receiving notification that the dresser had arrived, we called the store prior to picking it up in a futile attempt to obtain the dimensions of the box the dresser came in. I believe that was a reasonable request to prevent us from driving all the way to the store to find out that it doesnt fit. I explained this to the sales representative I spoke with. She put me on hold to come back and told me that no one could give me the dimensions. I inquired, "Youre telling me that our only option is for us to drive all the way out to the store to find out that it doesnt fit?" She sarcastically chuckled and said yeah." I further inquired, "Its really impossible for someone to give us the dimensions of the box or an approximation of the dimensions to give us some kind of idea of its size." She replied that it was not possible. There was no effort whatsoever to provide any kind of reasonable customer service. There are plenty of other online options these days, and, we will never order something from this store again. To me, customer service is more important than anything else, and, if a company cannot provide reasonable customer service, I would rather not have something than give them any of our money.
CA
canadianhaitian
Horrible! Horrible! Horrible! What more can I say; first of there is no assistance whatsoever, its worse than Walmart because at Walmart you see workers. There, NO ONE except people at the cashier doing nothing but talk to each other ignoring their clients!! Then more than half the toys have no price so you have no idea how much they are unless you want to look around the store looking for the price tag machine!! So anyways after I found a toy (which by the way dont get me starting on the price) I went to cash register to pay for it and price came up double as what the price tag said when I told the cashier that (her name was Tomera or Tomeka) she looked at me annoyed ( yeah what great customer service) and said can you go grab the price tag and bring it over here!!!! ( Yes you heard right she actually said that) now any other days I would have a fit and let her have it but my 9 month old was on me sleeping and I had to get a toy 30 min before going to a party so I did as I was asked...Long story short best believe I will be calling manager to complain if you need a toy do not bother going there, horrible service, horrible customer service , no assistance and workers dont care!!!
JE
Jessica Leap
Store smells incredibly filthy. It smells like the place has been cleaned with dirty mop water. The employees there took their time with everything,not even looking at the people they were helping. The cashier said hi,not really even sounding like she wanted to be there. She only sounded happy when we were leaving. Shocker. Im seriously surprised that this location is open.
MO
Mona P.
Horrible customer service. Currently on hold for the last 25 minutes. Ive called three times and three times Vanessa has answered and placed the call on hold without ever returning to pick up the call. I literally only have one question about the exchange policy and not even one employee is available to assist. Very disappointed in their customer service team.
JU
Justin Oommen
While the employees have always been polite, every time I visit the pricing for their toys have not been very price competitive with other sellers (Ex: Amazon). During my most recent visits to this location, I feel like Im one of just a handful of customers inside.
PA
Pam Heck
Horrible customer service. They were having a promotion and two of the sales representatitives knew nothing about it and took no ownership for getting help. No sense of pride in their mission or wanting to help their customers. What a waste of time and frustrating.
BR
Brent Papenfuss
Theres really no better place to look for toys. Theyve got a huge selection of just about every type, far more than any department store. Prices are a little high in some cases, but sales are common enough to even that out.
DA
DarrenNSara Higgs
Great selection of toys and games for all ages...would have given 5 stars but the store needs some serious TLC and the parking lot needs work...give this place some ❤️
NI
Nicole Reingold
Meh! Little to no customer service and when checking out there was only 1 register open with a line of 10 or so people waiting. Store was clean and organized though.
JE
Jeremy VanDervort
Great selection of toys inside but the building, parking and landscaping is not well maintained. I am surprised the city code enforcement officers have not noticed.
TO
Tom Guard
Staff in Boynton Beach is helpful and friendly. Like the fact you can price check your own items using the barcode scanners placed in the aisles.
SA
Sandra Castrillo
The worst every time I call there is NO answer! How pathetic. POOR CUSTOMER SERVICE I called over 10 times
ER
Eric San P
This store is old and run-down. Its even a bit warm inside. Im surprised this location is still open
EM
Em Gets Fitness
Its alright. Honestly only go there if I get a coupon. Stuff is much cheaper on Amazon.
JO
John Zich
Went the week before Christmas. Fairly crowded, but didnt have to wait long to check out
AN
Angelo Ragonese
Always stuffed with the latest and greatest way to blow your money on your kids!!! :)
ER
Eric Forti
Its a toysrus...well maintained inside but the outside looks like it needs some help
IS
Ismo Hujanen
Clean, friendly staff, good selection of products for decent pricing.
KE
Kenny Mo
Yokai is why lol
JU
Justin Small
Great selection just seems a lil ran down. Super friendly staff.
PA
Patrick Campbell
Everything I needed was in stock and the staff was very helpful.
PA
Patricia Munck
Horrible service, unprepared people to deal with the costumes.
GA
Gabbyy A
Super nice people, kind of pricey but overall pretty good
DU
Dustin Oprea
Overpriced and closes early Christmas week. Thanks a lot.
DA
David Smolka
Bad service and doesnt pick up the phone ahead of time.
WI
Wisly M
good place to buy toys all different type many options
IR
Iro Nic
Great selection but the store seems dirty at times.
AA
Aaron Rothenberg
Great I go there every time to but toys for my kids
A
A Private User
they dont gift wrap go to learning express in boca
ST
Steve Edwards
A fine selection of toys. Very up to date.
TH
Thelegend27heilhitler 9/11
Out of stock and unrealible employees
K.
K.G. Poole
Have the majority of what you want
MA
Martin Ginel
good merchandising and well stock
DI
Diane Sankey
Perfect for my grand kids needs
A
A Private User
Nice bike builder they have
AL
Alonzo Austin
Wait time too long
JE
Jessica Papenfuss
Good selection.
WI
Willy Puente
great service
CR
cristia harris
Good deals.
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