BJ’s Wholesale Club
| Category: | Warehouse club |
| Address: | 2131 Kirkwood Hwy, Wilmington, DE 19805, USA |
| Phone: | +1 302-468-3750 |
| Site: | bjs.com |
| Rating: | 4.1 |
| Working: | 9AM–8PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM |
Location
Photos 100
Reviews 55
RO
Rose Bee
Very frustrated with the BJ store located at 2131 kirkwood highway, wilmington, de. I have come to the store several times and have also called them in order to buy some Quinoa. The first time I was there no one could locate it even though it shows up in their computer system. The next time I called them they told me that they have it but cant bring it down because they dont have a forklift. And this past Sunday on July 29th I came to the store once again and was told that they have about 200 bags of Quinoa that is showing up in their computer system but they still cant locate it in the store. An employee even spent about 1/2 hr just trying to locate it in store but still couldnt find it. She even told me that she did see it that day at the register when several people had purchased it at that store. I dont know what the next step is but Im very frustrated with this store because I have never experienced this kind of poor service ever!!!!
SH
Shwu Leung
Many time I came to shop for sales items and left without some of them. The inventory management of this store is horrible. One time, there is no sales shaving cream on the shelf, I went to customer service and the computer record showed that there was a pallet of them but the warehouse couldnt locate them. There were always frozen food sale items missing from the shelf and the computer records always show that there should be some on the shelf. It is not worth a second trip just for the sales item as the cost of gasoline for 2nd strip will reduce the savings to almost nonexistent and there is no guarantee that the items will be there. Same problem with other food items too.
PE
Petya Yorgova
I am long term member of both, BJ’s and Costco. At BJ’s customer service varies from bad to horrible. It always takes minimum 10 minutes waiting in line. Some cashiers do not know how to scan a store credit card and have to ask for a supervisor to come to help. Cashiers often forget to scan your coupons and send you again to the same Customer service to wait in line. There is attitude toward customers who speak not only English at the store. BJ’s has to go a long way and improve many things to truly compete with Costco.
AN
Andy Schulz
NEVER, EVER go to the Tire Sales Department for any service. The staff held our car overnight to simply put two new tires on it. It wasnt finished when we arrived to pick it up the next day at 6pm! The sales associate kept making excuses as to why nothing was done. We had to put a lot of pressure on them to drive out with our car that evening.
AA
Aaron A. Wallace
It is your typical big box membership store they have a gas station out front that is usually a nickle better than anywhere else and the floors are super clean, the tire store is fast putting on new tires as well. The price of milk is usually pretty solid only getting beat when the Walgreens in the parking lot puts milk on deep discount.
MI
Mike Woodside
Unfortunately this is the closest BJs to me with a gas station. The layout of this store is horrible when compared to the store in Newark. It took me 10 minutes to find the bread section. It was not clearly marked or really visible from the main aisle. The staff are very friendly though.
CA
Calvin McNeal
The BJs is awesome. I drive out of my way to go there. The Verizon Wireless Kiosk is THE BEST KEPT SECRET! they do everything the big stores do but quicker! I go strictly for the VZW service. New lines, upgrades, add lines, they take care of it!
PH
Phinon Woodside
Well stocked, and the lines are quick, however, they have a lot of beggars in the parking lot, and when you walk in to the store and turn left to go down the main aisles they have very aggressive sales people on both sides.
RO
Robert Rutkowski
Sick of people in express lane with more than 8 items and TODAY coupons. Grow some balls and kick them out of line. I had ice cream today. This IS NOT uncommon at Elsmere store.
ST
Stacy Mcgrady
We had a very good trip, crowded but we got thru quickly. Our cashier was very helpful also, lifting up the heavy stuff and putting it in the cart. They dont usually do that
AN
Anthony C
The service at this particular BJs is horrible. They need to retrain their entire staff and take some tips from the Christiana Costco where the service is always excellent.
WI
William Recinos
Encuentro por mayor lo que quiero y económico..jei jei
MI
michael morehart
Stopped in for groceries and gas. Getting groceries was fine but 4 gas pumps were closed and the line was so long I didnt get the gas.
AN
Anne Gunn
One suggestion: please post signs at end of each aisle as to whats stocked in that aisle. Otherwise, keep up the great offerings.
WI
William Carter
The usual shopping club experience. Well stocked with a good selection. Check out can be slow, but it is usually a busy place.
AD
Adrian Terranova
Good selection of produce and smaller portion sizes than Costco. For daily consumables they have a good selection of products.
LU
Luis Arriaga
I just found that BJs, doesnt mach lower prices for others store. Too bad, BJs lost a sale and I just returned product.
MA
Marilyn McElwee
Good place! Except when customers at the deli counter start ordering 4 or 5 pieces of lunch meat at a time.
MA
Mary Jo Alley
Just bought a birthday cake for my sons 27th birthday and they did such an awesome job on such short notice
YU
Yupoldbull Jr.
Cant beat the deli section for lunch meat. The prices, service, and quality are excellent!
AD
Adian Savage
Good for buying in bulk. Staff is sometimes hard to find and generally not too helpful.
JO
jose vasquez
Para hacer compras en cantidades
FR
Frank Dillon
Pretty good on most items but compare prices. Lines can be long. Good price on gas.
DA
David Singer
If youre a member and you get the BJs Visa card, theres no lower gas price in town.
CH
Chris Beam
Moderate selection compared to the standard BJs, but they have really cheap gas.
WA
Warren Chase
Want to thank Tony at the BJs gas center for letting me borrow the gas container.
GA
Gary Griffith
We shop here frequently. Love the low gas prices, and propane is super cheap.
OR
Orlando Myrie Jr
I like the bjs on rt13 better. But this one had no line like the one on 13.
KA
Kathleen Cluff
My favorite place to shop. Excellent quality for meats and great prices.
JI
Jim Cummings
Good gas prices and reasonable product prices...tv,phone,and handhelds
VK
VK S
This has good clothing options. Theres a BJs gas station near by.
JO
Joe Gonczi
Clean, good prices, not crowded and very nice cashier after 1 pm.
JO
Jonah F
This is a nice BJs...it is near a bad area however so be advised.
KE
Kenneth Adams
No problems. Found what we needed. In and out in 20 minutes.
TA
Tameka Myers
Very pleasant and i found everything i was looking for
HI
Hitamar Celaya
Muy buena
LI
Lilliahfaith Gracia
I signed up at BJS today. And I got some cute things.
JO
Joanna Flood
Great Service. Thank you for being the best around.
CH
Charles Dietz
Great PRICES :-) Great Selection of Products :-)
RA
Rafael Pinto
Friendly staff and excellent costumer service.
JE
Jennifer steer
Clean, friendly staffs, some items too high
AD
Adrian Balmer
Not. Bad. Too. Many. Registers. Breaking.
MA
Maria Rodriguez
Always clean and easy to get in and out of.
SA
Saundra Flynn
Lots of options at fairly decent prices
GL
Glenn de Matas
Gas cheaper here than other BJs.
BE
Beth Nieto
Easy to get to nice club prices
DA
David Kurtz
Great prices and worth the trip
RU
Rue Lam
Found many great bargains.
CA
Carmen Ortiz
Clean and great services
HE
Helen Carr
Nice day for shopping !
SH
Shawn Y. Stallings
Everythings in bulk
MJ
MJ Robinson
Prices reasonable
LO
Lorena Dominguez
Love this place.
CA
Candice Palmer
Great store.
SY
Sydney Sims-Brown
It was okay.
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