Best Buy

Category:	Electronics Store
Address:	2010 Chemical Rd, Plymouth Meeting, PA 19462, USA
Phone:	+1 610-567-2835
Site:	stores.bestbuy.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

brad piff

One star is too much, as it implies this location deserves anything. I went there to browse the laptops they had, but was not planning on buying one, seeing as amazon sold the same model for cheaper. However, I happened to find a "Open Box" item, that met my requirements and would have saved me a few bucks. I asked a few employees in and around the section for help, all of which told me they didnt work in the laptop department - and then proceeded to walk away and do nothing to get an employee who could help. I thought I was in luck when a manager passed by, and asked for his help. He said he was helping another customer with something and would be right back. At this point the only employee working the entire laptop section, who was helping another customer, told me that as soon as he was finished he would help me. I told him the laptop I was interested in, and he said OK. As I waited, I decided to watch the manager who said he was helping someone else and would be back to help me. He proceeded to walk around to various co-workers, laughing it up, having casual conversations, and eventually landed next to another co-worker for a nice, deep conversation. Did he forget? No, because I decided to go over and see if he was free yet. His response? "No not yet, were trying to get something sorted out." I headed back over to the laptop department, where that sole employee was now free. He asked what he could help me with (I had already told him) but I told him again. His response? Oh yeah, that last customer just bought that laptop. Sorry." This experience at this Best Buy was my single worst customer service experience I have ever had - at ANY retail store. It spanned multiple employees, multiple levels of the employee hierarchy/management and ended with insult to injury. I have never, and will never, go back to any Best Buy and have already, and will continue, to tell anyone I can to stay away. Absolutely and unequivocally pitiful.

A Private User

One star is over rating Best Buy (at least this one). Today I called to ask if they had a product (a DC power supply), they put me on hold for awhile (~10 minutes, which was fine if they are really looking and helping me out), and then Justin returned to tell me that there were a bunch that fit my specs I gave him. So when I went in I walked around for a bit to try to find them, with no luck. The first guy I asked tried very hard to ignore me because he had something very important going on with his phone, which I saw was video poker! He quickly pointed me out of his department to a location that was no help... I went to customer service to find Justin, who I talked to on the phone and ended up finding the guy he talked to about my power supplies. He said that "we werent sure what you were talking about and got confused looking at all these [computer power supplies] so yeah... heres these". So they were not what I was looking for, and I can understand the confusion but dont have me drive there if you dont know! Also last week I went to buy a refrigerator that went off sale the day before, they would not give me the sale price (understandable). But then I got a coupon pack from the post office, which you get when you change addresses, and that ended up being out of date and wouldnt let me use it (also understandable). But then the girl said to call customer service and see if they will help, so while i was in the store I called and the customer service lady said can get the 10% off for me, which she did tell the girl on the floor to take the 10% off. Well she said she wasnt going to and the store manager needed to be involved. The customer service girl asked me to hold the line... a full 20 minutes later she came back on the line and apologized for not being able to help but offered free shipping if I order it now (theres free shipping when you order at the store anyway). I will never buy anything Best Buy (at least thats the plan).

Moira Evans

Sent my granddaughter to this location in February 2016 to buy me a new computer with a set budget. She stressed to the customer sales team that it needed to be DEPENDABLE because I live in rural PA and the nearest Best Buy was several hours away. Anyways, one of their male customer sales associates directed her to an open-box LENOVO-C40 that he stated "had been checked out and was in excellent working order." (Anyways, the keyboard was missing a piece which made her suspicious [ after all, why would you not fix or replace something like that if it had been checked out?].) Seeing as how she built computers in college, she was really hoping this would be a good experience since Lenovo has a good reputation. She insisted that he set it up and at least get it to the blue set-up screen - which he did and then immediately shut it down. From there it gets really interesting. She then packaged it up and drove 6 hours to deliver the computer to me. I was SO excited! Well, needless to say the reason why it was an open-box and he was SO anxious to get it out of the store was because the power supply was shot and the computer needed windows re-installed. My granddaughter spent 4 hours on the phone with customer service because the customer service rep had forgotten to put the CDs and manuals inside the box. Ugh! She had to hire an out of town technician for $300 to come to our house to re-format a "supposedly" brand new computer. I was so upset and I know she was frustrated. She reported it to Best Buys customer service and filed a report. NOT the way I wanted her to spend her only college break. No one in my family will ever shop at Best Buy again - you cannot trust them at this location (all young guys greedy for a sale) and its unfortunate.

Lanziye He

Feel bad about the interpersonal skills of stuff working at pick-up area and the out-of-dated pick-up process of Best Buy. I ordered an iPad Mini 4 online and happy to drive there right after I received the ready for pick-up email. After checking the order and the process, he required me to show him ID and required stuff. It was my mistake because I was not clearly read the email so that I did not bring the credit card I used (it is mainly because it the first time pick up for this year since I did not use pick up too much). So I tried to show him the email and that credit card which I added into my ApplePay (I even wanted to show him from the bank app), but just got the reply that they were not able to release. I really did not want drive back and bring the credit card here for pick-up which would cost me 50 min. Then the stuff suggested me to cancel this order. So I asked if I can cancel it myself and he said yes. I was upset about not picking-up successfully and started to go to the iPad area so that I can buy it here and cancel order my self. Then, the stuff ask me to provided my order number again, I came back to the cashier and thought did he mean he can find a way for me to pick-up? Unfortunately, several seconds after, he said that my order was cancelled. This did give me the feedback that Best buy refuse to sell iPad to me. What I need is if you can figure out a way to pick-up instead of doing order cancel for me. Meanwhile, I feel that the verification is kind of behind the modern ways. Best buy, learn something from online shopping in China.