Verizon Authorized Retailer – Cellular Sales

Category:	Cell Phone Store
Address:	921 Farmington Ave, West Hartford, CT 06107, USA
Phone:	+1 860-310-3429
Site:	cellularsales.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 7

Reviews 21

David M

The combination of incompetence, rudeness and poor customer service was truly staggering. I went to purchase a pair of iPhone 6s and start a new plan. Filling out all the paperwork and signing the appropriate contract took about three hours. I discovered later that they had not done what they said they had, but instead had signed me up for two completely separate plans, one at a wrong address that I did not provide, and they bundled in the insurance that I specifically stated I did not want several times during the purchase process (on both the plan I had purchased and the second plan I never asked for). Upon return to the store, the manager (George) was incredibly unhelpful and rude. I worked matters out (over another hour and a half) on the phone with Verizons support while I was at the store, and they spoke to him twice to ask why he could not apply the refunds that were due to us from the second plan, which he continued to refuse to do. Ultimately their phone support worked out the problem. They told me that he should have been able to apply the credits and they did not know why he was saying he couldnt. Avoid this store and go to a real Verizon store, not an "authorized retailer" who wont take responsibility for their own errors.

Todd Berman

Be very careful if you ever purchase a phone from this store... They have a scam where they sell you their own insurance policy and if you already get insurance through Verizon you get charged for both (even though the sales rep will ensure you that you will only be charged for one). It took me a few months to notice this double billing and they refused to make it right claiming that a large number of their customers want both insurance policies on their phone. Why anyone would want two policies that have the exact same coverage on their phone is beyond me. Just a warning to watch out for their shady sales tactics and be sure to carefully check your bill and all charges from this store. You will probably be better off buying your phones directly from Verizon and not this re-seller.

James Busi

This is a franchise store, not a corporate verizon wireless store. I find the customer service is not as good as an actual Verizon Wireless corporate store. My experience: This store would not connect an unlocked phone to my account for me. They were really only concerned with selling me stuff. I immediately called verizon customer service and they told me to take it to a corporate store location because the phone should be able to connect to their network. I was successful at the verizon company store. Recommend you not use a franchise location. Customer service is nicer at verizon corporate store locations. Call verizon customer service to find out where your nearest corporate store is.

Heather MG

Usually when you walk into a phone/tech retail store, there is this underlying feeling that the employees think you’re a moron. Not this place. Troy took care of my 81 year-old father like he was family. We needed “bill stuff” explained, a line cut off, and a new phone (transfer his old-phone-stuff)…Needless to say, I anticipated an exhausting visit and it was 100% the opposite. (I am actually getting choked-up as I write this) Everything was explained and my Dad was taken care of in THE most perfect way. Thank you for all the above, as well as: the humor, patience and rejuvenating our faith in tech retail!

Paul Kaloudis

I just went in to buy an iPhone 6, and after making an agreement on the plan, the salesman refused to sell it to me without a $10/month insurance plan. When I said I didnt need insurance because I had it already through another company, he said that was idiotic! He became visibly annoyed with me and told me how stupid I was being multiple times.

Jayne Rotter

Troy at the West Hartford Verizon was amazing. He fixed the problem I had with my phone very quickly. What was even more remarakable is the time and patience he showed to an elderly man who he waited on before me. The man had many question and Troy answered every one of them with respect towards the man. Way to go!

Karen Beyard

Super service from Jordan. My husband upgraded his IPhone and I learned some great tricks for optimizing my Samsung while I think about what comes next. The process was efficient and personal, the pricing was transparent and fair, and the experience made sense. No pressure. No confusion. No regrets.

Victoria Conelli

The customer service we received from Christine was by far second to none. She was the true epitome of what customer service should be and a true asset to the Verizon Sales Team. If anyone ever goes into the store, please ask for her, you will NOT be disappointed!

Penny and Lole Jojin

What a refreshing experience! Truly wonderful customer service from Katie and Amy. Their knowledge, patience, and genuine interest in answering every question and delivering the best product and price for our needs was most rare and appreciated! THANK YOU!!

Laura Panebianco

After going in and talking with a customer rep, I got the best possible update on my plan that saved me money and now I have more data! The staff was friendly, understanding, and very helpful! I will be back when I am ready to get a new phone for sure.

David Colletta

I had the best experience in purchasing a phone. The rep took the time to address ALL my concerns and also helped me to decide which phone was best for my needs. Have been to other authorized reta*lets as well as Verizon and this was by far the best.

Aaron Lemmon

Avoid at all costs, came by a week ago to check out the Google Pixel phones and they didnt even have any on display. #whatsthepoint? Definitely better off going to a Verizon-owned store where you can at least examine the hardware.

Patrick Ruffee

His name rhymed with drain and he is really good at putting tempered glass on phones. customer service was better than we expected he even stayed after closing time to finish helping us. He was also a very good singer

madison test

friendly and professional service. autumn was great without being overly bearing which i like. they discussed my options for a mm upgrade and overalls were easy to talk with and helpful! thank you

hyla sklar

I had a great experience with the sales people at the store. They helped me multiple times when I came back and needed assistance being shown how to use the phone I bought from them.

Nuria Davila

My phone died and one of your staff was very helpful and was able to give me a phone and I am very happy with his customer service. I will recommend Verizons always. Thank you Luis

Pin Terest

Ryan Parnell went out of his way to help me out. He was excellent in customer care and made sure my issue was resolved quickly and completely. excellent customer service

Wendy Ferstand

This has been the most fun I have had getting a new phone. The gentlemen have been gracious and friendly. Orane, is wonderful. such a good time dont want to leave.

Suham Kanderian

Thank you Christine. I love to work with you. You are the best I have dealt with. Christine has a lot of patience plus she is very knowledgeable and helpful!

colleen cronin

Sales reps were very helpful and went above and beyond to quickly order me a new phone and answer all my questions regarding my account

Cameron McAllister

Finally...a location with helpful, friendly and personable people! West Hartford needed this store, now get rid of Bishops Corner