Larsen Ace Hardware

Reviews 10

LE

Leslie Vlastos

Hi-we are a West Hartford, CT family struggling with many issues that are present today; having 3 young children, 1 with diabetes, and an elderly and disabled family member under our care. Not too long in the past, you could exchange a damaged product for cash, no questions asked. Now, if you dont have the receipt, you will get a store credit, and the entire amount of your store credit MUST go towards a purchase in the store--no change whatsoever will be rendered. When we recently misplaced the store credit sheet for $20.99, the owner, Russell, and his daughter, refused to honor the store credit, even though they remember issuing it to us this past week. I know that times are tough all around, but I will never use this hardware store again. Unless you are financially flush and can afford to have your purchases blown-off by Pfaus Hardward if they are damaged/you made the wrong choice on drill bits, for example, then go elsewhere for hardware. Standing by your product and standing by your word, whether it be via a return policy or a lost store credit from a very recent, frequent customer is the least one could expect when frequenting a store. Good luck, shoppers, and beware of the Pfaus new militant regime!

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JA

Ja Kr

This is a local Gem of a place thats been around in various incarnations forever. The staff understands the kind of houses that are in the West Hartford Center area, and can recommend the right product or materials for the job. Theres also a decently stocked housewares section. Since the new owners have taken over, they have significantly increased the amount of stock available in the store, so theres much less of a need to have them special order you something, or to look elsewhere. If youre doing a moderate level project, most likely this place will have what you need in stock. The store has definitely been updated and modernized, but it still feels like that local place thats been a fixture in town forever.

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C

c west

They will put it in your hand in 2 seconds flat, 3 seconds flat if its obscurely old-fashioned and kept in the basement. Theyll re-screen, cut glass or special order quickly and cheerfully, and call you when its ready. Fabulous gifts in the small but mighty housewares section. Need an upholstery screw, one of those net tents for over food platters at a picnic, solid brass curtain rods cut for an oversized window or advice on which cleaning product to use? Go to Pfaus, and get everything else there too. Theyre so quick, you park for free behind the store in West Hartford Center because youre in and out in minutes. Theyre Ace, so the prices are good, too. What more do you want?

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BE

Ben Shapiro

Theres just no way that at the big box stores youd ever get this level of knowledge and helpful friendly service. They are just the best of the best. Dont assume that because they are a small shop, they wont carry the variety of the big box stores. They have more than youd think and the prices are good too. All in all, these guys are fantastic and I highly recommend them.

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C

c smith

These guys are always very helpful. Its refreshing to do business with knowledgeable and friendly staff. You dont get this experience at big chain hardware stores. Highly recommended.

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NA

Nathan Berry

They have a personal touch that is truly difficult to find. Top notch customer service is appreciated and the prices are reasonable for such convenience and individualized attention.

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HO

Howard Rapacky

Just like my old town plainville hardware Jean east st across from parsons Buick mr.rapacky went to plv.hardware 40yrs

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AA

Aaron Spaulding

Way better than big stores like homedepot and Lowes. Friendly and helpfull!

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MY

Myra Emrick

very friendly and helpful every time we go there

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CA

Carlos Mouta

Everything you need for home improvement

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