PetSmart

Category:	Pet Supply Store
Address:	351 N Frontage Rd, New London, CT 06320, USA
Phone:	+1 860-440-3321
Site:	petsmart.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 90

Reviews 34

Gabriella Tiefenthal

I love PetSmart, they have a wonderful selection of items for my pet needs. Ive been to the one in New London a few times and everyone is super friendly and helpful. The reason I am only giving this review 2 stars is because of the grooming. I recently took my cat here to get groomed, which was about $80 because I wanted all the bells and whistles. He was a stray so I wanted to make sure he got the best available grooming there was. I asked for his nails to be trimmed, his ears to be cleaned out since they were pretty dirty. I wanted him to get a bath to help reduce shedding, I wanted him to get brushed and maybe his fur to get shaved or trimmed since I noticed he had some matted fur going on. I was told, "No problem" and that I could pick him up in a few hours. After I picked him up and brought him home I made sure to look over the wonderful grooming job I was expecting for $80. To be honest it was not the greatest. He is still shedding a TON. I lightly pet him and TONS of fur came flying off. Where they had trimmed his matted fur, it looked like someone just grabbed a pair of scissors and cut it off. There are pretty apparent "bald" spots there now. If they were going to do that maybe they could have at least tried to blend it in. I would expect more for an $80 grooming job for my cat. His ears were still very dirty. It didnt look like they cleaned them out at all. So I had to go in with a warm wash cloth and wipe them out myself, even though I specifically asked for his ears to be cleaned when I dropped my cat off and they told me it wouldnt be a problem. I read on the grooming site for PetSmart that if you are getting the furminator/deshedding bath they brush your cat for 20 minutes with their fancy shed-control tool. It is very apparent that he didnt get brushed for 20 minutes. Ive have had better experiences with pet grooming at other PetSmarts, but the New London location has disappointed me twice now. We had the same thing happen with our dog a few weeks ago, but we were hoping it was just a fluke. Overall to say the least I was EXTREMELY disappointed and from now on will just groom my pets myself or take them else where. I will still go shopping at this PetSmart just never going to make another grooming appointment.

Patrick Boyle

Its my favorite pet store around. Very friendly atmosphere. They always have items to keep my reptiles happy- whether that just be food or habitat needs, and great sales and offers to make things more affordable. Even aside from reptiles, they always have a wide selection of products, and have useful guides for you to evaluate the needs of your pet. I recommend signing up for a PetPerks indefinitely.

Cindy Burns

They always go out of their way to help you find what youre looking for and if they dont have it they tell you when they can get it in. Custumer Service is out of this world there Grooming Salon is absolutely wonderful and they care for your dog is it was their own I love the store as much is the one I love behind in Tennessee thanks so much for caring for my baby as much as I do.

3275362

Nice, clean pet store. Grooming salon for dogs and dog classes here. They are wonderful with my dogs. Nice friendly staff. They also sell a variety of fish, birds, cats, reptiles and small critters like chinchillas and guinea pigs. They do not have a dog cookie/snack bar here.

Stacey Reed

Smiling faces and I believe his name is joe(?) He is a key holder mger(?) VERY nice, knowledgeable and what I like, remembered me the next time I came in and thereafter.. When you walk in you get welcomed EVERY time to..its my preferred place over the competitor...

Jerad Moody

The store is organized and clean but the birds always look rough like they are handled rough. They also wont take my English mastiff for grooming because shes too big they say she is aggressive but she is submissive to everyone she meets.

Diana Smith

The prices are high, but they have everything! The staff is so friendly and helpful. They are wonderful with my pit mix, Riley. They are happy to see him, and get down on the ground to bond. Love them!

Ryan Barnes

Always a great experience when we go. Josh is a terrific representative, always helpful and willing to go above and beyond what is needed.

Nathaniel Gedney

Stood around for 15 minutes without being helped. Girl at the front called for someone to help, no one came.

C. A.

I love bringing my pets here, they are always friendly and do a great job keeping things clean

Laura-Jill Goldwyn

Got my Syrian hamster there. Good stock. Great sales help. Knowledgeable and helpful.

anjelika tsoy

My son loves them cute girls that work there and everyone is very nice

James Stone

Great selection of fish, and very knowledgeable staff! Love it here!