Category: | Office Supply Store |
Address: | 900 Washington St, Middletown, CT 06457, USA |
Phone: | +1 860-343-6173 |
Site: | storelocator.staples.com |
Rating: | 2.2 |
Working: | 10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM |
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Dennis White
I went to this store today with the intention of buying a desk and a chair. I recently moved to the area to go to school at Wesleyan. I looked around for quite a while until i was satisfied i wanted some particular items. I found a manager and requested someone help me with a desk, chair and book shelf. I requested someone to help me with it to my car because i am a disabled veterans and my back is in bad shape. This seemed like a simple enough request, but, it was not. I waited for nearly 30 minutes before requesting again someone assist me. They said they were not able to find the items. I said maybe you should tell someone. And they said oh, wait a minute he has it. So, i water another 25 minutes when the manager returned and said we can not find your chair. So i said whatever, ill get a chair somewhere else. I purchased the desk and book shelf and took them to my car. The check out person had a few unprofessional jokes to make and then followed me to my car. Again, these items weight over 150 lbs and i am a disabled veteran. the person that was to assist me weighed possibly 110 lbs male employee that could not life the item. I ended up straining and lifting it and my back is not super for and i can not stand straight up. I am appalled at the lack of customer service when you consider they pay over 10 bucks an hour. It would not have been a big deal to get two people to assist one customer put stuff into his car. I certainly do not understand the mindset of the people working there. You are paid to help people, do your job! who knows you might get a better job later. appalling.
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Serenity Russell
The staff seemed friendly enough but not only did my order not go through until I was in store (was driving by anyway), the staff seemed confused about finding my order after having given them my name at least twice, printers were jammed and self serve computers were "out of order". At one point, perhaps five minutes into helping me, the girl stopped to fix a jammed printer which had been silent the entire time I had been in the store. After having discovered that my order hadnt processed correctly in the system, the girl said she would call after an hour, hour and a half when surely my order would be completed. My husband who was going to be in the area this evening said that he would swing by to pick up the job and so I called the store to see if the job was done. It took them 10 mins to pick up my call and after a two minute wait on hold after getting through, she told me that my husband had already arrived at the store. It was a waste of his time as yet again, printers were jammed and they had not touched my order. Im afraid I wont be using them again because a lack of quality customer service and no sense of urgency.
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Linda Korpe
Horrible customer service skills ever !!! Im beginning to think its the generation in general,,,no excuse though....training classes will help,the goal to any business is to gain return business,not to have a customer leave with the feeling that he or she will never return... I guess when I went in I was dressed in cleaning clothes ,,working all day at home,I ran in to check on office chairs and I literally stood in the furniture section for 15 min waiting for some type of assistance,or even for someone to look at me,neither happened...I went to the front and asked what I needed to do to get some help in the store,,,the person standing there to help was the same person I had passed and looked at several times.Was I not dressed in a manner that demanded service? Do I need to business suit it to be helped? Did I not exude capital in my cleaning clothes? Never judge a book by her cover as I drove off in my BMW to somewhere else where I did indeed purchase the chair that I wanted.
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Kimberly Theriault
Horrible. Literally horrible shipping service - and this isnt even based on ONE experience, unfortunately its based on many different experiences (because clearly I dont know how to learn a lesson properly). Items shipped wrong (asked for media mail and shipped as a regular letter, asked for priority and shipped as parcel, etc.) And to top it all off the people working the shipping counter dont know anything about the postal service. The last girl tonight spent 30+ minutes trying to figure out how to ship my items - while simultaneously asking me "what type of bug just flew by?".. or "im tired and trying to keep myself awake - any advice?".. she spent more time chit chatting then actually focusing. If youre in the Middletown area looking for somewhere quiet and quick to ship, dont go here - take the extra 10 minutes and drive to Cartridge World in Cromwell and youll still save yourself twenty minutes of time, even with the extra drive.
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Frank H
On 2/20 I tried to buy a new PC , saw an add for HP 110 at 249.99 price good untill 2/21.Iwent to the Middletown, Ct. store and was told that the least expensive HP was 299.99 and the 249.99 item was only available on line. Today 2/21 I checked the ad and it said " in store only " I spent 14 min on the phone before Dan called me back to say that " yes they have the 249.99 model ( in fact 3 of them). I told him that I could not get back to their store untill Monday. He told me that I could not buy it at the 249 price, he suggested that I buy it online with in-store pick up. Of course no such option was available because " In store only " means just that.
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A Private User
I had the most unpleasant shopping experience at this place. The staff are not friendly and behave in a surprisingly unprofessional manner. When I ask about details of a laptop, the manager had to go across half of the store to find a workable computer, in order to look up the information online. When I asked about the return policy, I got the most obnoxious answer. The staff behaved as if I was going to destroy the store. They complained at my face about how inconsiderate the costumers are, and how the returned items made their work miserable. I had some experience in shopping office supplies and this is the most horrific. Highly unrecommended.
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94KX
When this store says "we have everything you need", they werent kidding. The amount of merchandise for back to school stuff is amazing, so Im pretty sure your child will fare quite well with the offers. However, I feel like some of the staff, not all of them, are a bit... meh. One older gentleman there, for example, is very witty with replies to the point where you just wanna smack him because it goes too personal once in a while. Despite that, hes still a nice man. A few younger employees there, good god, you have to shout for their assistance 10 damn times before they finally respond to you for something. What kind of service is that?
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Christopher Genovesio
Absolutely horrible. Store manager is a liar and mouthy. My wife called to make sure something was available for the 1hr store pick up option and was told yes we can pick it up the next morning when we were able to. Then received an email saying it was unavailable and could be shipped in 3 day that defeats the purpose of 1hr pick up. Store manager proceeded to tell my wife they have 2 but their in the return bin for being defective. What kind of customer service is that. On top of that they said it will take upto 3 days to return the money. Will never use staple or go there again