Greenwich Verizon Wireless

Category:	Cell Phone Store
Address:	315 Greenwich Ave, Greenwich, CT 06830, USA
Phone:	+1 203-340-9046
Site:	yourwirelessinc.com
Rating:	4.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 7

Reviews 19

Michael Parrott

I recently lost my SIM card, and needed to get a replacement. I strolled on down Greenwich Ave to this authorized re-seller location (not an official store) to get a new one. They said that this was possible to do, but asked for $40 for the new SIM card. After politely saying "thank you for not screwing me big time", they changed their offer to $25. My radar for a sour deal was cranked up to 11 at this point, so I decided to do some detective work. I called Verizon directly and spoke with a customer service representative. He told me he would happily send me a new SIM card for free, or else I could drive to Port Chester or Stamford and get a card for free (every official store in the US offers this service at zero cost). He also told me that $40 is a "rip off" and that if an unofficial store charges anything at all, it is more commonly $5 or $10 at most. He had never heard of a store "gouging their customers so badly" (his words). Yes, this is probably not a cheap location to have a store, but to sell goods at between 4 and infinite their fair market price is excessive.

Judy G

Beyond belief. I paid to upgrade from pre-paid to post-paid. The new phone would not activate, so they sent me along and told me I should do it in the morning. Didnt work then. Short story (Ill spare you the tens of hours on the phone with "customer service"). I went back to the store and asked for a refund. A refund was refused because they said they could not access my account. (As it end up, they had deactivated my account.) They asked for the phone and said they would either get it activated or return my money. Months later, neither has happened. Recap - they took my money and I got nothing in return. Actually, its worse than that. The deactivated my pre-paid phone. So, they stole my money and they took my new phone and they cancelled the pre-paid phone. And they lied about fixing it.

Emily Gustin

The sales people at the Verizon Store on Greenwich avenue are the BEST. In particular, Dorias has helped me twice and has been so friendly and knowledgeable. I came in today with my mom and Dorias and Rey Rivera helped completely walk her through backing up her old phone, transferring data to her new phone, and setting up all of her apps. Even though it took awhile, they were so patient, knowledgeable, and kind. They really look to make sure that you understand your phone, and try to get you the best deals for your lifestyle. We will be coming back. Thank you guys!!!

Olga Hartwell

Boris was incredibly knowledgeable, friendly, and helpful. I brought him a fairly complicated problem – the transfer of a phone number from one account with another carrier to an existing Verizon account, the purchase of a new phone, and the transfer of all the materials to the new phone, and he handled it all quickly, efficiently, and gracefully. Even though there wasnt much money in it for a Verizon - just the price of an inexpensive small new phone – he gave it his full, active attention. I was truly impressed. It was a very enjoyable experience.

Yasmin Henning

It was a pleasure to have Boris help me today! Wow! He efficient and speedy. He did not hesitate to offer me all the help I needed. There was never - I cannot do that - There was never - you will have to come back There was never - you will have to call Verizon He plowed through and took care of all my iPhone and iPad needs. Amazing service!! So glad to know Boris - will be back to him for all my needs. Thank you, Boris.

Catherine Carley

I really like the people who work here. There was a screw-up on my service and bill. It was taken care quickly and efficiently by the store manager, Chris W. and by chance the Regional Mgr., Patrick, was in the store. He is an absolute delight. They handled everything in a very short time. There is also a young man, Justin, a sales associate, who is proficient and courteous. I recommend this store.

Anna Simon

I couldnt have asked for a better experience!! The solutions specialists at my local Verizon store took care of me, plain and simple. They even went out of their way to explain my new phones features, I left a much more educated consumer than when I came in, and a happier one as well. Boris was great, ask for him.

DR VINCENT BUONANNO

I love this store the employees here are so knowledgeable and helpful. I came in because my phone has storage problems. Boris and Dorias got me into a new phone with bigger storage and saved me money on my bill monthly. And gave me $100 just for upgrading. Thanks verizon.

Josie Delarosa

The guys at this store are so awesome. The best customer service experience ever. I got a note 4 from Dorias, was having an issue with the phone. Dorian switched my phone for the s7 with no problems. Thank you so much Im telling all my girlfriends to shop here.

Nancy Aurelia

My friend told me great stories about this store so I came in and I wasnt disappointed, luciano and boris were absolutely amazing to me. Ill be recommending everyone to come to this store and to speak with luciano hell take great care of you.

Stephanie I.

So gladness I found this location. The staff was super helpful and patient with me even though Im not technology savvy. Luciano was truly the greatest person to go to, Ill be coming here from now on and recommending everyone to do the same!

Margaret Connor

Giselle was fantastic! I came in with a big issue and Giselle and co workers spend over an hour helping me with my issues. I come to this store all the time and I always receive amazing customer service! They care about their customers!

William Gaillard

I thought all hope was lost with my tablet but Boris was able to get it working again in no time as well as recover all my data. Even though there was nothing it for the store he took the time to help me Im only shopping here noe

Debbie McAuley

I had a great experience here. My new phone and tablet were set up in a reasonable time frame and Boris was even able to transfer all my information from my old phone to both the new phone and tablet. best experience ever!

Michael cafagno

The guys go above and beyond to explain every step of the upgrade process. I wouldnt rather go to any other location. Boris had my new phone up and running in no time and had all my content transfered over. 5 star service!

debra bucci

What a great experience!! Been to other Verizon stores but by far this store is the best. Luciano is knowledgeable, patient and a pleasure to do business with. Will be returning here with any purchases I need to make!

Maxwell Grant

Masterful job of the guys at this location. Very clean store and knowledgeable sales associates. Would recommend this location to anyone who wants a great deal and people who know what theyre doing. Thanks guys!

Theresa Hayes

The team at the greenwich ave location are phenomenal. I love how knowledgeable they are with plans and phones. They really went above and beyond to get my new device up and running. Make sure to ask for Boris.

Clarke Jackson

I went into Verizon Wireless today and they were very kind and helpful. One of the employees name Gisselle helped me with everything and answered all of my questions I needed answered. Thank you very much!