uBreakiFix

Reviews 3

RY

Ryan R

I was referred to this location after cracking the screen on my HTC phone. Aside from the broken glass the phone and touchscreen worked perfectly. Also the condition of the phone was excellent as it has always been in a case. They did the repair in about 40 mins at a cost of $99 but the clerk told me the new glass had a scratch on it. My options were they could order a new one or discount the repair by 5%. However aside from the scratch I immediately noticed a few things. My screen was not nearly as sharp and bright as it had been. Almost as though there was a film left on the glass. I also noticed when the screen was off I could see a "grid" behind the glass that was never there before. Lastly, the 4 buttons along the bottom of the phone would now light up pink instead of red. Since he had already owned up to the scratch and offered to replace the glass again, I agreed in the hopes that I had just gotten a defective screen. The man I dealt with was professional, apologetic and assured me he would call as soon as he received the new glass. I made sure to mention that I wanted OEM glass, as I had done before the first repair, and again he assured me it would be. After 2 weeks of not hearing from them I returned for a status on the new screen. Turns out they had it but Id never received a call. This time I dealt with a woman who took the phone and asked me to return in about 40 mins. After about 90 mins the phone was ready but now the screen was slightly skewed (imagine a photo sitting crooked in a frame). I showed this to her but she refused to acknowledge there was anything wrong...going so far as to say that what I was complaining about was impossible. I kept trying to show her but she wasnt interested in taking a closer look. I then asked her directly if she could see what I was talking about and she said no. She simply was not going to admit to another mistake. Her only defense was to say repeatedly that the repair had been done twice and that what I was complaining about couldnt possibly happen due to how the screen gets installed. Except it did happen. I could see the situation going nowhere so I left. Once I got home and had a chance to closely examine the work I found additional issues. The bottom of the screen all the way across is actually brighter than the rest. Especially obvious in photos or whenever colors at the bottom of the screen run upwards. Also, there is a black substance visible behind the glass just protruding onto the bottom of the viewable screen...maybe some type of adhesive. Lastly there is damage to the bottom bezel of the phone where Im assuming a pry tool was used. In the interest of fairness Im giving a second star solely for the professionalism shown by the man I dealt with on the first visit. He was courteous and did own up to the scratch instead of saying nothing and hoping I would walk out without noticing it. Unfortunately for me, he did not assist me on the second visit and for what I paid, the quality of work and overall experience was not on par with some of the other reviews Ive read. Bottom line is they can likely replace the screen on any device that has one but be warned....dont be surprised if there are additional "costs" beyond what you paid for the repair. Businesses specializing in these types of repairs are everywhere now. Find another.

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Roland llew

My nieces iPhone fell apart in her hands after getting the glass replaced period when taking back to have it fixed they tried to charge $100 in change and then they said the proximity sensor was damaged and they forgot to mention it the last time they fixed the glass and then turned and tried to charge for that which seemed like a crock however there was a compromise made and only half price was charged after repairing it for a second time who they were Im not sure if they were issues with a thin however to iPad that would take him there to be repaired as well the glass started coming off the home buttons did not work they have to be returned they did repair it again free of charge because it was negligence on their behalf and once again the glass started to come off, it was taken back a third time and it was repaired just recently all this occurred since then have not had any issues with the iPad or the iPhone but it has not been a week yet we shall see. Originally the service was good but then after the first visit it went downhill I am highly disappointed with how they do their work in addition to that I am highly disappointed with how they handle their errors they tried to charge for their mistakes one of the Reps however actually two of their reps were very good and handled the situation well its the higher up in the chain the rep who handled issue when we came back was willing to work with us he eventually got his manager because the store manager was requested so as not to put him in a predicament it was not his fault he was trying to work so I gave him his credit for that I wish I could remember his name so I can stated here however I would not recommend this particular store not at this time they do have other chains but the one in Rockville Centre I would not recommend not at this time I think they need a total retraining for whoever detects are in charge of repairs as well as better customer relations with more of their employees starting with the store manager

SH

Shelly S

These guys are friendly and act helpful but they really dont honor their guarantee despite their promises. I brought them a phone for a screen replacement. The damage was very minor but the phone was only 6 months old and I filed a claim through insurance. I was sent to these guys. They replaced the screen but the back button was no longer working properly. By the next day it wasnt responsive at all so I called them and was told to bring it back because it could be as minor as having to readjust the glass screen or putting a different screen on. But if it was something else theyd repair it. I made it clear I wasnt paying any additional money and wanted this resolved under their "guarantee". Upon bringing it back, we were told I had to file another claim through insurance & insisted that the issue wasnt caused by them. He said their system of "checks" would never allow the phone to be returned if there was any issues with the back button. I told him the back button was slow to respond as soon as they replaced the glass and stopped working altogether within hours. I wasnt paying yet another deductible since the back button was working just fine when brought to them. In the end I didnt give the phone back to them for repair. Im currently dealing with the insurance company for a more reliable repair location or a replacement phone. ETA: Im still awaiting a replacement from insurance which is taking awhile due to a backorder for a specific color; however in the time that Im waiting, now the lower half of the screen has gone black and the phone is unusable due to this issue. If I could give this place zero stars I would. This was ALL due to shoddy work replacing the glass which affected the phones touchscreen. Horrible service! Never again!