Richard Chevrolet

Reviews 3

DA

Dakota A

I wish I could give them more than 2 stars but their service department ruined that. I had a great experience when it came down to buying my 2014 chevy cruze. The salesperson and everyone I dealt with was very nice during the whole process. However, less than 2 days after buying my car it started to make a weird clicking noise when I would hit 12 mph. I paid close attention when I test drove the car twice for noises and I never heard that noise. I called the service department up right away and they asked me to come down and have someone drive with me, so I took time out of my work day to drive to the dealership. They had someone ride with me, and I pointed out the noise it was making. The person told me it could be the ABS and scheduled me to drop it off at 7am on Tuesday so they could take a look at it, so I did. At 7:30am I got a call asking what the noise was and if anyone drove with me ( which they should have already known someone did drive with me). By 12:30 I did not hear anything about my car so I called and they told me they werent sure what was going on and would call me back in a half hour when someone returned from lunch which they did not. I waited until 3:30 to call them back again because I still didnt hear anything and they rudely told me it would be ready at 4:30 and hung up. I got there at 4:30 and they couldnt find the paperwork for my car until 4:45 just to find out they did absolutely nothing for me. They said they connected a hose because it was disconnected ( which should have been done when I bought my car less than a week ago) and they balanced my tires which also should have been done less than a week ago. They never checked my ABS but said the problem was fixed. However, the minute I got into my car I heard the noise and I knew the problem was not fixed. I called the service department right when I got home at 5:30 ( they close at 6) and I left a voicemail stating how upset I was because the problem was not fixed. I still have yet to hear back from them. I am not sure how they thought balancing my tires would fix a noise that isnt coming from the tires. They had my car for 8 hours just to balance my tires and reconnect a hose. They never once kept me updated about what was going on. I feel like they couldnt be bothered because they couldnt even return my upset voicemail. I shouldnt have this problem less than a week after buying practically a new car. Now I have to take more time off from work to bring my car to a different Chevy dealership so they can take another look at my car because I feel like I cannot trust Richards service department.

NI

Nicholas DePace

Below is my letter of complaint to the managers of Richard Chevrolet. I scheduled an appointment 10 days prior to my service. In the request was the model, and year of my car. I also expressly noted that I would be coming in for brake service. I arrived at 7:40 and decided to wait since brake service normally takes roughly 1.5-2hrs. I also requested that the staff check the shocks/struts, look into why I dont hear a "click" when my blinker is on, and inquired about the directional lever not automatically switching off after a turn. Around 9:40 the service department got back to me confirming my brakes needed to be changed, which I already knew, they gave me an estimate on the shocks, and I passed on that service. I told them to just do the brakes. Around 11:45am I inquired on how the service on my car was going. The service rep didnt know, so they went to check. The cam back to me and said that it turns out that they didnt have the brakes for my car in stock and needed to get them from Hartford. Im not sure why they didnt tell me this fact. They said that they would be starting on the car soon and it should be about an hour more. At 1 I peeked in and saw my car was indeed being serviced, finally, and continued to wait. I was finally checked out and paid at 1:45. The service rep gave me $30 off for the inconvenience which equates to roughly $5 per hour that it took them to repair the car. This was a nice gesture but did not make up for the inconvenience. The things that make me made about this are 1) that I wasnt told that they didnt have the part, and had to go pick it up from Hartford, and 2) that your service department neglected to have the parts for the specific work that I requested with having 10 days notice. Its outrageous. Why bother even making an appointment if the service requested isnt even available when my car arrives to be serviced. I wasted my entire day for what should have been at most a 2 hour service. I could have driven to my home town, had my car serviced and had lunch at my parents in the time that it took your service department to change the brakes on my car. Absolutely outrageous! I went to your service department because it was only 5 minutes away from my apartment, it would have been convenient for any services I needed in the future, but considering how ill prepared your service department was I will NEVER be coming back.

SA

Samantha Tower

UPDATE 6/10/2016: We were able to work out a deal with Eric Schmidt, the General Sales Manager. I would recommend working with him to anyone. He set us up with Dave to work out the final details, and Dave was good too. We ended up with a deal that we feel is fair and worked for us financially. Eric listened to what I wanted and came up with a solution that worked. So now we have gone from one star to four - not perfect, but still very good. UPDATE 6/6/2016: I received a call from the sales manager Eric (different Eric) to apologize for the inconvenience, and he also offered to mail me some compensation for the 25 minute drive and wasted time due to false information. He has additionally taken the initiative to work with me further on structuring a deal that will work for us financially. Therefore I have updated this review from one star to three. I had a dishonest sales person trick me into coming in for an appointment today. I called yesterday and specifically asked what interest rate/money factor they were currently offering for a 36 month lease on a Colorado with tier one credit. After two back-and-forth calls, the sales person told me that they could give me a 1.19% interest - and when I asked what that works out to for a money factor, he said he didnt know how to calculate that. (Its 0.0005 if your wondering - 1.19/2400) We made an appointment for the next morning, and when I arrived Eric, the sales person, brought out Bob the manager who showed me the paper with the current leasing rates on it. The money factor was 0.00125 (or 3% - 0.00125*2400) for 36 months for tier one - more than double what he said on the phone. When I brought this up, he told me he had "made a mistake" and gave me the interest rate for financing rather than leasing over the phone. What a waste of time, and a real annoyance for a family with a one year old.