Kay Jewelers

Category:	Jewelry Store
Address:	8501 W Bowles Ave #2140, Littleton, CO 80123, USA
Phone:	+1 303-978-9470
Site:	stores.kay.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 2

Reviews 8

Carter Kougher

Go somewhere else. Please. I dont want anyone else to deal with this. We bought a diamond for my great grandmothers engagement setting. Good quality, appraised higher than what we payed (with the GIA documentation). You can get that anywhere though... The bad review is because of 3 things: 1. They dont do any work in the shop. They send it to Jared. Why not just go there? They never had any info on my rings, they had to call over to Jared and ask. Also I never got a clear answer a trusted about where my ring was in the process. I was told one time the wax was done and would be in the store the next day. When I called 2 days after that (because I never heard from them)...I was told it was only just being started and would be another 2 weeks! 2. Customer service is not acceptable. Again, they send it to Jared. I had a wedding band custom made that matched my great grandmothers vintage engagement ring. Just white gold...no diamonds, stones...just the leaf-life detail from the band. The quality of the work is sub par at best. I couldve gone to a Nordstrom and bought something similar for a quarter of the price. I was told it would match exactly and it does not. At all. To me its only a resemblance. When I went to approve the wax I mentioned that some of the detail was missing, and that is what makes it so special to me. The lady at the counter looked closely with one of the tools and assured me it was there so I trusted her. It was hard because youre looking at green wax. I approved it. She was very wrong. And now Im stuck with a wedding band I dont like. And I am going to to go somewhere else to have it completely redone after the wedding...which leads me to my third point. 3. It takes forever. They dont know whats going on because they ship things off. What I was told would take about 6 weeks took a full 3 months. Now its 2 weeks before my wedding, and Im stuck with something I dont like. I went to the store within 24 hours of when any piece of the process was in and waiting for me, and thats how long it took. Having them redo the wax once did add to the time frame...but that should be included. I feel like I was intentionally mislead about the time frame. Through all this Ive heard about what a terrible reputation Kay has. For switching out diamonds, loosing irreplaceable pieces, and sub par service. I will say the people that worked there were as kind as they could be. Theyre limited by the company. But its not worth it. I had my reservations about Kay in the first place, and I was right. Save yourself. Go somewhere else.

Jaymes Nelson

I am heartbroken and greatly disappointed in Kays service and selling practices. A year ago my wife and I purchased our wedding rings at Kay. The sales associate was very nice, helped pick out a great ring for myself and continued great service in helping my wife find a bridal set. However, what he told us and what we have come to find out are complete opposites. He sold me on getting a warranty that would FULLY cover the bridal set, as well as mine. Now, after receiving a ring back after a plating service, my diamond is CRACKED! The sales associate at this location inspected my ring and when I had to point out the crack, "oh, yeah, there is a chip there." She also told me I would have to call customer service about the crack because it is not covered. Customer service says my diamond is not covered because I did not purchase it there - direct opposite of the original sales associate. Customer service also says we need to prove they cracked it....their associates dont even see cracks when doing inspections, how do I prove this? I am so disappointed with Kay. I will never shop here again - stay away, you dont get what you pay for.

Shelly Hewitt

I was in there a couple days ago, worked with a wonderful gentleman who was helping with sizing of mens wedding rings. Brought my husband in yesterday to get am accurate size and make sure he liked what I had picked out. We worked with a girl, I say this because she was completely lifting out and up her shirt ever time she coughed and manurisims were awful! We were asking about sizes and she would try them on her fingers and then guess about what size they were. Finally, my husband asked for the ringer sizer, so we could make sure we were ordering the correct size. I asked about prices and sales and she was rude. When we came down to ordering and paying, I had an active $25 off and she said because it wasnt a sale, she could not apply it. Huh? I thought I was BUYING a ring. Customer service was horrible! And this isnt the first time for us. Definitely the last time we take our business there.

W Michael Armbruster

We purchased our wedding rings at Kay 8 years ago and have returned every year to adhere to the warranty to have them cleaned. Weve also had one ring sized twice due to injury and weight loss. In all cases the store personnell have been extremely courteous, efficient, nad have done a great job on our rings. Ive also purchased several other jewelry items over the year for my wife which have all been beautiful and have ben of high quality and have no issues. The store remains true to excellent customer service and quality jewelry. I recommend this store highly!

Lydia Barder

My husband and I always get excellent customer service at Kay Jewelers at Southwest Plaza. Luke (the manager) and Miya (one of the sales ladies) treat us so well! Weve never had any issues and always enjoy our time at the store.

Adan Pena

Luke and Chantel have always been very helpful, friendly and knowledgeable. I prefer this store over the others due to the service we recieve. Everyone here is always pleasant and great to work with. Great Job!

Brandon Walsh

Customer Service is horrible being told I deal with you people like you all time. Very disrespectful to a buying customer. I will not buy from them again.

Jered Scurlock

Glad for what they offer