Planet Hyundai

Reviews 3

CC

CC P

While the sales guys might be great, the service department needs help. My Santa Fe is 1 year old and had about 6 little things not working quite right. I wish I had never gone here to have them fix because it just cost needless time and money to do so. To save time, here are just the bigger gripes I have. When I dropped the car off the first time, Dan told me that they searched but found nothing wrong with the car. I was a little perturbed but honestly, at least I had spent nothing. I said nothing negative in any way and left. Jeff, the director, called me and was concerned because Dan must have told him I wasnt happy (although I had not made a single negative comment). Jeff was great on the phone: - he offered to get me a new microphone for my Bluetooth so that folks could hear me better and I could use it again and - he offered to look at the blind spot detection system (BSDS) which seemed to get disabled in every bad rainstorm and snow storm (when you need it the most). Heres what they did when I dropped off the car again. - They did replace the microphone, - They never looked into the BSDS although we talked at length about what the problem was and what Jeff had thought needed to be looked into. (if they did, it was not communicated to me.) Surprisingly, they did a routine check up (which wasnt done at my first visit 3 weeks earlier which I now thank Dan for all of his "not doing") and recommended a bunch of work that really wasnt necessary. I believed them when they said my tires were worn on the inside and should be rotated. I agreed to pay the $80 or $90 for them to do it. They also mentioned that I should get a protection shield on the back bumper to help protect against scratches when I take things out of the back door. I was very interested and looked forward to getting the pricing on it because I get a lot of stuff from Home Depot that I inadvertently rub against the top of back bumper when loading and unloading and scratch it. When I went to get my car at the end of the day, I asked the guy helping me about the bumper shield pricing but he had totally forgotten to get pricing on the back bumper shield. He said hed email it to me but he never did. Riding home, my car started shaking at 70mph. Okay, yeah, its 5mph over the speed limit but really we all cruise that that speed a lot. I had my friend (a mechanic) look at it and he said the wheels were out of balance and couldnt find any wear on the inside of my tires. So I wasted the money which I dont care nearly as much as the fact that my near new car shakes! AND I have to go back (which I really, really dont want to do) since its the only place near me to go to. Yesterday my A/C stopped working so I cant put off making the appointment any longer but I worry, what else will get messed up after they "fix" the AC. Or will they tell me theres nothing wrong and that its "normal" for the ac to blow hot air for 30-60 min at a time. It just makes me sad because it was so great driving a "new" car. One that doesnt shake and one with working AC. Im missing my old Jeep now. It was lower maintenance even tho it was older, didnt cost me $32k (was paid off) and the guys at Go Jeep service were/are the cream of the crop. I miss them!!!!

SH

Shane Oltmanns

Dont believe the 5-star reviews that are obviously stacked by Hyundai. Let me begin by stating that our family has purchased three vehicles and spent $50,000 on maintenance there over our lifetimes. Dave Britton from Planet Hyundai ended up getting me into a sweet Nissan Maxima SE that I was extremely excited about purchasing. However, the vehicle came off the lot with a slight starter problem. I was fine with this because Hyundai offered to fix it up right away free of charge, as should be. However, Dave then recommended I take the car home over the weekend to "see if the system gets blown out" or something along those lines. Keep in mind that Hyundai offers a no-questions asked, 5 day money back guarantee on their cars. As I was excited about the new car, I took it home to see if the "system" would get "blown out" and solve my problem. After two days of having the car, I called Dave to let him know the problem was considerably worse. In case you forgot, this was day 2 (three if you count the day of the purchase) and the warranty should have been in full effect. Dave suggested that I keep the car another two days before I brought it back in (obviously so five days would have elapsed and they wouldnt have to warranty the car) which I promptly ignored and drove to Hyundai. They put they car in the shop and gave me an estimate of a few days for a fix. Flash forward two weeks. I received two updates the entire time my car was in the shop, and was not kept in the loop about what was happening to my car. After nearly two weeks, I decided that I had had enough and wanted my money back. My car had been in the shop the entire time (I had still only possessed and driven it for two actual days) so I still had a couple days on the warranty. However, the staff at Planet Hyundai, including managers up the chain, refused to follow through with their legally binding warranty agreement. They refused to return the money to me, and used the fact that they were giving me a "free $1500 part" when in reality the part was only fifty dollars, didnt fix the problem, and should have been free from the start since they sold me a faulty car. After another week of fighting daily with their staff, we were rewarded the money back. but only because their "multiple" attempted repairs didnt work and they couldnt don anything about the issue. The service and basic common sense and lack of ethical treatment of customers, including shouting, has revolted me, and I am not the only one I know who has had experiences like this. I will not return here and will not recommend Planet Hyundai to anybody for any reason.

JO

John Goodwin

I just bought a new 2015 Sonata Hybrid from the folks over at Planet Hyundai. From start to finish, I had an excellent experience with the sales staff. To put this in perspective, I had been shopping for a car for about three months. Every time I found one that was within the price range I was looking for, Id call and hammer out the details with the staff. Each time, when it came time to discuss the final details, theyd tack on anywhere from 500-3000 of mandatory upgrades. When I spoke with the folks at Planet Hyundai, they were up front about any additional add-ons that were required. Being in Lubbock, I ended up flying in to Denver and my sales person (Andy Munro) picked me up once I found my way through the terminal. The drive to the dealership was easy enough and after confirming that the one I wanted was the one to test drive, he went and got the vehicle. Now when I test drive vehicles, I like to have two perspectives- one as the driver and one as the passenger. Andy was kind enough to direct me out of town and onto the interstate, giving me a chance to feel the Sonatas hybrid engine respond to hills. After a while, we pulled off the highway and traded spots. I inquired as to how it did on steeper hills (not that Lubbock has many of those) and Andy took us to a road that was considerably steeper than the freeway. After driving us to the top and feeling how the engine performed, I was sold. A short trip later, we were back to the dealership. Now due to my own issues earlier in the day, my bank back home had already closed and I wasnt able to get my paperwork taken care of to purchase the vehicle. Thats when Chris in the finance department helped me out. We still went with the company in Lubbock, but they secured another company in the off-chance my financing fell through. He also went through everything that the warranty covered by default and the areas that the warranty wasnt too good at covering. (With hybrids, the computer sections are only covered for 36 months where the battery is lifetime). After hearing that, I went with his recommendation to get the extended warranty that covers almost everything (minus wear-and-tear parts) for 10 years including labor and parts. After that, a few paper signings and a quick demo of the features of the car, and I was on my way. I really loved the up-front pricing and their friendly attitude. I also liked the fact that they didnt offer services that didnt apply to me out in Lubbock. After having tried to work with dealerships around Texas, these guys were a breath of fresh air to me.