Verizon

Category:	Cell Phone Store
Address:	2241 Prairie Center Pkwy, Brighton, CO 80601, USA
Phone:	+1 720-685-0931
Site:	verizonwireless.com
Rating:	2.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 19

Reviews 7

Alfredo Ramos

Ive been having problems with the new nexus phone. I called my local store today to begin the process of getting it fixed, ordering a replacement or upgrading the phone. The store proceeded to explain that they had no way of pulling up my account while i was using my phone. Ok. I suggested calling them back from another phone and they said that wouldnt work either. In the past i have called concerning my account and never had an issue getting my account opened up. They said i needed to come in to the store. I really wanted to know my options before going to the local store. On my way home from work i decided to go to the store but realized i didnt have my wallet. I noticed the guy that sold me phone 3 weeks earlier so figured we could work around that. Nope. They couldnt verify who i was so i am on my way home to grab my wallet. Im going to a different store to avoid dealing with this one. I will never again do business with this particular store. These stores have people greeting customers with a tablet dedicated to signing folks in knowing damn well that the fire martial will only allow 10 customers at a time based on square footage of the space. I am certain that 1920s method of paper and pencil would accomplish the same thing. They use a tablet to sign people in (maximizing todays technology) but dont seem to have the technology to access an account over the phone. Complete bozos.

Joanna Malone

Very pleased with the self-confidence displayed by Yuriana. She was one of three device technicians greeting me as I came into the store, and ready to approach any situation. Where words could not explain the trouble Id been having with my Galaxy S5, she held out her hand to take my phone and spoke very little about what she was doing as I followed her to a counter and watched her proceed. I felt comfortable standing there as she ran tests, asked me questions, made decisions, gave me advise, and didnt have to go run in the back room with my phone as so many employees would do in the Verizon stores. I knew she could diagnose anything. And, I knew I could walk away realizing this is the BEST experience I ever have had at a Verizon store. She was super confident and competent! Solving one problem and asking every few moments, "Is there anything else?" No wasted time and no sales pitch, and no chatter. She was there to solve my problems with my phone. So, I was out the door and remembered I had an accessory in the car that needed attention. I brought that in and found Tracy and Malissa "waiting for me" and ready to deliver what was needed. Same courtesy, same simplified authentic friendliness, and same professionalism. Great team. Thank you ladies!

Christopher Rocha

One of the worst stores I dealt with. I hear nothing but complaints from numerous families. The wait is horrible. The agents at the store try everything to prove the customer wrong. I have to constantly question my bill. As you should to. I witnessed the assistant manager Lorenzo was on a power trip about not helping his costumers, I for one was that customer dealing a manger who refuses to acknowledge their mistakes let alone amend any situation Ive had at this store. I also witnessed at the time of my visit Lorenzo turned down a family for the chance to waived a cancellation fee for a recently deceased teenager which parents were denied by Lorenzo even though being the powers of attorneys. Although he may seem like he understands but theres nothing he does even though it was his representatives that blindsided us. I heard him tell a manager hed make me and my wife wait. I hope this store location gets closed down or they at least stop trying to make their customers feel distraught. I hate evil managers of any business. Funny cause even corporate agreed with me.

Marcus Williams

Im literally on my way to sprint right now verizon clais to have the best network they dont my phone drops calls on my couch and at my job to two places I spend the most time my bill is way too high theyre charging me $120 for services I can get for $50 or $60 elsewhere and when I asked why the guy told me because they have the best network and they dont my phone drops calls everyday way overpriced well underservicd you can get the same deal elsewhere for 50 or 60 bucks Ive been a customer for five years or longer when I called for some bill relief today there was nothing they could do for me so Im going to go to sprint at 10 a.m. when they open sprint offered the same deal theyll pay up to $650 to disconnect you from your carrier for half the price Verizon is offering this deal also but only if you are a new customes if youve been here for years they do not care they think they already have you locked into a contract do not sign a contract with Verizon their services or two to three times higher than anywhere else?? For no reason other than their greedy

Anastasia Steinbrecher

Worst Verizon store to deal with! The manager (who was working as the greeter) was very rude and told me they couldnt help me so I should just go to the Apple Store instead. Then while talking to me he proceeded to make me wait while he put others ahead of me on the wait list. So at this point I am irritated and I walk over to another employee and while she is trying to help me the manager runs up to me and interrupts me while I am trying to talk to her. He told me I had to wait 45 minutes and he would put me on the waitlist. The only thing I needed to know was if she would be willing to help me transfer the rest of my pictures to my new phone that did not get transferred since she was helping me the other day. But the manager wouldnt shut his mouth for 5 seconds so I apologized to her and walked out. NEVER dealing with this unorganized store with terrible management skills again!

Hector Grajeda

I was greeted by Eric, a young gentlemen who was struggling with my questions regarding my insurance on my Samsung phone. Between other employees trying to help Eric with my questions, I was not getting my questions answered therefore I asked to talk to a manager. Donavon, store manager, approached Eric and I and did not introduce himself nor did he make eye contact with me. He stated and I needed to submit a claim so they can replace my phone,again no eye contact he walked away and continued to work on his computer next to Eric and my self. Verizon strives to provide the best customer service and network but I experienced totally the opposite. Iam disappointed since this store is the closest to my home and I will need to travel farther get the customer service everyone expects from Verizon.

dianna Draper

This store is horrible!!!!! When I purchased my phone and signed up I was told by my rep that for $11 a month I could get insurance on my phone and they would replace the phone if it was lost, stolen or damaged. I agreed to this. My phone was later stolen. I called Verizon and they gave me incorrect information about the phone to fill out of the insurance form. Because they gave me incorrect information it got denied. Then I got the correct information and it turns out that Verizon has NO record of the phone so it got denied again!!!!! Do not got here!!!! I wouldnt recommend Verizon period! Their customer service department is a bunch of idiots! Go to AT&T!