Santa Rosa BMW Motorcycles

Category:	BMW Motorcycle Dealer
Address:	800 American Way, Windsor, CA 95492, USA
Phone:	+1 707-838-9100
Site:	santarosabmw.com
Rating:	4.4
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4:30PM Closed

Location

Photos 100

Reviews 19

Ralph Kjeldsen

We drive 5 hours round trip to get service from BMW Triumph Santa Rosa. Personally, I also like SF BMW, which is not far from me. But theres another one in the bay area that I thought was really rude. But not liking the one in the bay area is NOT the primary reason to go to Santa Rosa. Luke, David, Dennis, Joe, Noel and Kyle are the people I interacted with at BMW SR (Santa Rosa). They are all really nice, helpful, and easy going. When my family went with me, they were nice to me and my family. They will go out of their way to help you. They keep the place looking really professional and clean. Definitely 5 stars. Id give more if I could! Thanks to Dennis, Luke, David, Kyle, Joe, & Noel for all your special help.

Gary Wasserman

My son was traveling through Santa Rosa on my BMW. After a gas stop the engine wouldnt start. He called Santa Rosa and they told him flat out they wouldnt be interested in helping him. Nor would they make time for him in the shop. This was a Saturday morning. My son lives in Portland, OR and was on his way back home. There was a time when a traveller far from home riding his BMW motorcycle could count on a dealer extending him or herself to help with mechanical failures. Apparently, at least in the case of the Santa Rosa BMW shop, those days are over. My advice is to carry your BMW MOA Anonymous Book when traveling. Especially in Santa Rosa. Other riders may be your only local resource.

fredrick stephenson

These kind folks did much more than I could realistically have expected or hoped for. I arrived a scant few minutes before closing time Friday evening with a leaking rear tire. The service tech had punched off the clock but he punched back on, found a tire match and changed out my damaged tire in about half an hour. It would have been entirely reasonable, and I would have understood, if they had said I would have to come back in the morning, but they did not. I had a plug kit and I could have gotten to a gas station where there is air, but in that situation and with my experience with plugs (some but minimal) that would have been a long shot at best. Five-star, for sure! Thank you, gentlemen!!

John Osgood

On the first day of a 4-day trip, my son came into a sharp corner a little too hot on his Speed Triple and went down. Bike damage was mostly surficial: levers, mirrors, and pegs all gone along with rear brake. It was late Friday and we got the bike to the shop 1 hour before closing. Service tech Mike Bongiovani was amazing. He took it upon himself to make sure we got back on the road, often fabricating parts to substitute for broken brackets not in stock for a 2002 model. We were back on the road in an hour an a half and my son was able to complete the last 600 miles of the trip. Now thats what I call customer service!!!

d jones

Great experience shopping and buying. I had been in a few times to look at Triumphs, and in talking to Bill we came up with a few bikes that would work for me. I ended up buying a R1200R, and could not be happier. There was no pressure to buy, the sales staff was very helpful and they answered my e-mails in a timely fashion. I used their on-line financing application and had a call within an hour letting me know it had been approved. The entire purchase from start to finish went very smoothly. I will definitely be using them again! Update: Have used the parts department several times, they are always helpful and friendly.

Jules B

Had been using SR BMW for service on my R1100RT for years, and was always met with friendly, quality service at reasonable prices. When I got my (used) R12RT, their approach and quality remained the same and I remained happy. Recently, I bought a new G650GS from them ("for my wife"! :) ) and I have nothing but good things to say. They are helpful, and go out of their way to make customers happy. A special callout goes to Joe in Service, who takes personal time to help customers of the business. I recommend these folks.

Brad Lovelace

I wouldnt recommend spending a single cent of your money here. I purchased a brand new bike from them and it his been nothing but problems ever since. The bike had issues and it was like pulling teeth just to get them to accomodate me even when they were responsible. I even had them try to charge me a full hour to change a front sproket after 2 employees said it would take 20 minutes. Marin Speed Shop is a much better alternative and its worth the drive.

Brian Provenzano

Great service team! I went in for a 6K service on my Tiger 800 and was told it would take about an hour or two to complete. Jokingly, I mentioned I wish I could get a loaner bike to ride while I waited. Lo and behold about 5 minutes later I was offered a recent model GS700 to take out and tips on a nearby route to ride while my bike was being serviced!

Vince Benetti

These guys are awesome. I called Jeff in the service department in a panic for new tires. He did everything he could to accommodate me the day before I left on a big ride. It is so nice to get such great customer service.

Dyn Blin

No experience with any other department than parts. Kyle is outstanding in helping keep an old Triumph running, always dependable for advice and courteous.

Scott Biggs

I am riding out of florida was in an accident 30 miles south and they have been great with me, To every one at santa rosa BMW Thank you.

OurBC British Columbia

Treated us really good with some tire issues on the way through California. Unfortunately no longer affiliated with Triumph.

Travis Rowe

Guys were pleasant and helpful but told me that the random noise from the motorcycle was nothing to worry about.

justin bailey

This place is my favorite. Nothing but awesome everywhere you look. Friendly staff and refined atmosphere.

mats reimark

Good friendly service. Lots of help to a swede with problems. Kat thank you.

Walter Kegerreis

Helpful staff, and friendly dogs that greet you at the door