Category: | Used Car Dealer |
Address: | 7381 Westminster Ave, Westminster, CA 92683, USA |
Phone: | +1 714-766-6577 |
Site: | hiautosale.com |
Rating: | 3.5 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM |
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Les Dayer
Bought a Rav4 here with my own financing prearranged. It was in overall great shape for a great price. The car hadnt been smogged so I waited around in the office for 3 hours while they drove it off the lot and cleared that issue up and chatted us up. Chris didnt budge a dollar on the price. He complained about bad internet reviewers and was working to contact them as we sat there waiting. We knew the car had been in an accident, but I am a mechanical engineer and I could tell it was sound. There was broken glass still under the back seats, and the Toyota reports listed the accident. The windshield fluid reservoir was broken and leaked, but they hid that from me (residual accident damage). They filled it just enough that the dashlight went off during the test drive. They watched my wife and I discuss the strange water puddle as if formed on the pavement, and they didnt say a word. The dashlight popped on while I drove the car home after the purchase. That was right after they asked me to check the car over carefully so I wouldnt have any complaints and come back to them. Cost $300 to fix. The car has had the same issues all Rav4s of that model and year have - water pump, whining transaxle noise etc, but it is in great mechanical shape otherwise and I am satisfied. My experience with this dealer: Typical!
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A Private User
I brought a 2008 blk lexus es 350 from their back in august 08. The car only had 7,000 miles on it, and it was in emaculate condition. The price of the car was more than $5,000 lower than a newer one. I was searching all over the place for a blk one w/ low miles, blk on blk interior and navi system, and they had one. I was a little skeptical at first because of the small dealership. I thought I was going to have problems with the car, and thought it was just too good to be true. I was so wrong. I still have my car, its in perfect condition, runs excellent. The staff was good, paperwork went extremely fast, because I was pre-approved, they followed up with me to make sure I was happy with the car. I was also impressed because I sent an email after hours, askiing if they had the car, and I still got a response a few minutes later. Also, went I went to test drive the car, I went down without an appointment, and the car was clean, detailed and smelt better than a brand new one. I would definitely recommend them to anyone that is looking to buy these type of cars with low mileage, and at great prices. Dont wait to long to buy the vehicle of your choice, because their cars dont stay on the lot too long
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Steve
We walked inside the very small office and I proceeded to give them my DL. They asked me if I would be trading in a car, and I responded yes. At that point I was told it would be a very lengthy process. I was then told that my trade in would have to be with me in order to take the GS for a test drive? I have bought seven cars over the years and never once was required to bring my trade in just to test drive a car. While this was all happening, a woman walks over and hands me the price quote sheet from online. The price matched what I originally said. When I pointed that out to the SA, he said, yes thats correct. Ok, Im confused, ten minutes earlier you quoted me a different price... At this point, my wife and I looked at each other and proceeded to walk out the door. Never were we even asked why we were unhappy. I will not be back and I would advise others to shop elsewhere. I should have read the other poor reviews and saved ourselves the time.
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chris bui
5.0 out of 5.0 Thank you Hi Auto Sales! by TonySaks from Westminster | April 10, 2013 I recently purchased a 2003 Lexus ES300 from here, my experience was great, Chris took care of me, I was approved by two banks and he showed me the papers of both and which one had the lowest interest rates and lower monthly payment. I can honestly say my whole experience here has been nothing but great. Thanks Chris, thank you. Don was nice, when I first got there he seemed busy with his birds, but we talked and asked me which car I was interested in, after I told him I was there to see the lexus, and test drive it, he was professional got the keys, and when I got back from the test drive, and told him I wanted that car, he got the papers I needed to get started on first, and after that he had Chris to take care of me, and after that the rest is history. Im happy with my car. Again, thank you Don, Chris, and Hi Auto Sales
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A Private User
The Best Car Buying experience ever. I have had my own personal horror stories with used car dealerships in the past....so I was a bit skeptical when I was looking at cars here. But I have to say, it was the smoothest, more attentive car shopping experience that I have ever come across. Chris, Lena and Don were super helpful from helping me get the right loan at the best rate, picking me up from the train station, being flexible about the initial down payment and even giving me a warranty and gas in the vehicle when I was ready to drive off. I found a great Honda in awesome shape and I felt welcomed, cared for and best of all,I found a great deal despite my past credit record. I couldnt ask for more! Thanks Hi Auto for all of your help and keep up the amazing work! Thanks!
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A Private User
I dont usually write reviews, but I felt like I had to because of the experience I had here. I bought an 07 Civic. The pricing was way lower than what I got at other dealers. Customer service was superb, they knew I wanted the car and worked their way around my no credit to make sure there was a financing plan for me. A month later, I took it back because of an issue with the door (my fault), and the owner personally looked at it and told me hell get it fixed right away. No questions, no rude comments. Afterwards, he had his mechanic also pump more air into my tires, WITHOUT ME EVEN ASKING!! I love their professionalism. They have a large variety of cars, especially Lexus. I would recommend them to anyone looking for good quality, pre-owned vehicles.
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A Private User
I purchased an pre-owned Toyota from Hi Auto last month and was impressed with the way they treated me. They were not pushy but instead very patient and understanding with my every concern. I was very picky when looking at several cars and they gave me the time and attention I wanted during the entire process. Hi Auto was very diligent in working with my bank to see the purchase through and kept me informed of every detail. Days after I took home the car they called me to ask how the car was working out and If I had any questions about it. I was really wowed by the level of customer service they gave me and wanted to take the time to thank them. Thank you to everyone at Hi Auto Sales!!