Category: | Used Car Dealer |
Address: | 11301 Firestone Blvd, Norwalk, CA 90650, USA |
Phone: | +1 877-871-2761 |
Site: | hertzcarsalesnorwalk.com |
Rating: | 4 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–6PM |
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jiovanni elias
Wow! if I could rate this location negative stars , I would! 1 star is too high. I had a terrible experience at this location. I had the bad luck to have such an unprofessional, untrained salesman that couldnt answer a question with the bare minimum amount of information regarding a vehicle. The salesman had a very difficult time multi tasking between customers, he would leave me by myself for long periods of time.I waited for 2 and 1/2 hours for the salesman to tell me " Sorry, its 7:00 PM, we cant run your credit the banks just closed."Unbelievable!!! What a complete waste of time. The following day, my great salesman was supposed to call me by 10:00 AM, I gave him until 11:30 AM before I decided to call. First, my credit wasnt run as indicated, now the vehicle that I was interested in, didnt have a VIN number so they couldnt sell it to me!!! What a joke!! oh but he did offer that I go back, and look into purchasing a much more expensive model since he believed that would be my best alternative. Applause! thumbs up! I was more disappointed with this place than upset. Luckily, I found a great salesman at the Hertz in Pasadena, and he was class A all the way. Stay away from this place if possible, its not worth the hassle.
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Arden Luethmann
Prices were very reasonable and the cars were well-kept. Our salesman was nice and very helpful, but his boss was frustrating to deal with, which is the only reason for the docked rating. Kept trying to slide various up-sells under our nose like they were totally necessary to secure financing. He acted like we were crazy when we questioned the $2000 service charge, then when we said no, he came back with new paper work and just swapped it out for a $600 one. We were here for nearly 5 hours dealing with this kind of nonsense and also with trying to get $3000 worth of financing. Granted, part of it had to do with our subpar credit, but it gets really old really quickly when we say no to one ludacris offer and then "miraculously" theres a better offer after he disappears into his office for 30 minutes. When we finally had enough of the waiting game and went to his office to tell him we were leaving, he was sitting back there chit-chatting with one of the other managers. It felt exactly like that famous scene out of Fargo.
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Leah Debber
Huge shout-out to Channa (a.k.a. CW) & Gina at this Norwalk location! I had been looking to buy for quite a while and came to the Norwalk Hertz for a specific vehicle. We found it right away and CW was super helpful and there was no pressure or sales tactics at all. We moved inside and CW and Gina answered my many questions as a first time buyer. They guided me through the process with ease, and at no point in time did I feel stressed or uncomfortable or like I was being taken advantage of. There was no pressure to add additional warranties, etc. Gina, the manager, was so kind and friendly and made sure I was in good hands. I was worried I would only be offered a high APR as my credit is fair, but Gina was able to get me a 4% APR (my partner with excellent credit co-signed for me) so that was awesome! Cant say enough great things about CW, who is a genuinely nice and caring guy. The entire experience was great from beginning to end. Thanks so much for everything!
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Barbara Olivas
I purchased a nice car at a good price. When the manager came with the paperwork to sign of course they try to sell their warranty at a bargain price of a discount $2500 I told him I did not want anything else added I just wanted the car only no extras, was very pushy , then since I would not budge on any of the other items that he was trying to sell he had to change the paperwork again. That took another hour...to me he was just upset and made us wait. This car is a 2016, when we finally got the key it only came with one key, they could not find the other key. I will never go back to the Norwalk lot....never. Rude manager.
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Better Know
Be very careful in dealing with Bobby Grimes, Hertz General Sales Manager and Chris Knighton, Hertz Sales Consultant located at 11301 Firestone Blvd, Norwalk, CA 90650. They put a lot of pressure on you to finance vehicles and then lie about the availability of the vehicle when you have the check to purchase and pick up the vehicle the very next day, in less than 12 hours. I experienced harassment and dishonesty actions from both of them pressuring me to allow them to finance a vehicle for 1.99%, when I had a better offer with another financier. My advice...go somewhere else thats credible. Just be careful!!!
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Courtney Flowers
Oh the staff was great! (Minus the really old guy) Mary (?) was willing to work with us but I was pre approved for too low of a price. This was my first experience for car buying so I didnt know I could go back to my credit union and ask for more. Anyways, although I didnt purchase from them, we had a great experience there.
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Melissa Fairchilds
My fiance and I had a great experience with our sales rep. Ryan, and his manager Gina worked really hard for us to get a great interest rate. We are very satisfied with our new car and our experince at the dealership. Highly recomend buying here! Ask for Ryan Violi!!
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Monika Zoltany
They have the best deals for your money that I have found. It was worth it to drive here from LA to get my car. This Hertz in particular had great deals and excellent service. They have no haggle pricing too so no stress :) Linker was my guy. Thank you!
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Luis Gonzalez
Great buying experiences! Ive bought 2 cars from this location and both situations have been smooth, friendly and satisfying! Would recommend this location to everyone looking to buy a used car! Linker was a great salesperson and Douglas was great !
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Frank Lopez Jr
So it seems the Hertz staff blocked the entrance to their neighboring business. I cant access the carwash through the entrance at the light next to starter bros. And I wonder how I can come through Sunday if you are closed.
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n/a a/a
Great place to purchase stay away from Riverside Hertz. Great salesman Sergio and Superb manager Gina. Great experience! Just like a car sales should be in and out
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William Evans
I got a Chevy Spark for a great price here. the sales team put us at ease and the buying experience was hassle free.
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Shane Tippit
Pretty good pricing and selection if your trying to buy a used car only a few years old with low milage
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James Suarez
Not the place to buy a car if you want anything bigger than a yaris, all the cars are automatic
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Terry Gilbertsen
Went to buy a car and ended up buying 2 cars. No pressure just good deals. You go CW
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jose luis camacho
Exelente servicio
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Frank Montoya
Got a great deal for my 2015 Elantra... Great people all around
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Yupeng Gu
Great staffs there. They are friendly and super patient.
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Milo Staley
So easy to buy a car without the pushy dealer
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Edna Escobar
Great service and great deals!!
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david duarte
Cool people
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Charles Watley
Great deals
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William Escobar
Good prices