Ulta Beauty

Category:	Hair Salon
Address:	1927 N Campus Ave, Upland, CA 91784, USA
Phone:	+1 909-931-0608
Site:	ulta.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 62

Reviews 16

Upper Deck

I will never step foot in your Upland Ulta EVER again!!! Michelle the Store Manager kicked my daughter & her friends out with no just cause. They were there Christmas Shopping when she approached them. My daughter was looking at lipsticks & Michelle told them that they need to leave. My daughter asked her repeatedly, "Excuse me maam, what did we do wrong?", "Im sorry, but what did we do wrong?" She never gave her an explanation & told them they needed to leave. As they were waiting for their friend who was in the store, they were held up by the door and then she proceeded to threatened them by calling security on them. My husband and I were just a few doors down having lunch & when we received the call from our daughter we rushed over. My husband walked in & another sales associate told Michelle just feet from my husband, "the dad is here". She shrugged her shoulders & said "I dont care". When she finally acknowledge us, we asked her what happened & why were the girls were kicked out? She said they were making a mess (LIE, only my daughter was shopping for lipstick) and that they were putting peoples health at risk because she was trying on the lipstick, (another LIE, she was using a lipstick applicator & she wiped them off with alcohol) and that it was her right to kick them out. I asked her, "when they asked you what they did wrong, why did you not explain? Her responses, "she didnt have time too & she didnt need too!" I have NEVER meet anyone SO rude & if this is your policy to have cosmetic stores & customers can not "try on the cosmetics" then you need to rethink your business plan! I will never patron this store again and know that I will be calling her manager ! #boycotUltaUpland #BoycotMichelleatUlta

Alecia Mcfadden

I walked in the store to day with my husband (white army guy) and my cousin( my black business partner) and was racially profiled today in tbis store by manager April and sales associate Karren. I was completely appalled with their behavior. I walked in with the intentions of spending anywhere from $50-$200 in cash. As i was talking to Karren she backed up to speak to her manager April and say "can you help help her she may be trying to cause a distraction" then walks in the direction of my husband and cousin. I stopped her to ask why she needed her manager to help me and she replied "i have to watch the floor". Then I asked the manager what they had said to each other (them not knowing i heard every word) and the manager said she had to go do something and looked at me like i was crazy and didnt know of their conversation. I have never been mistreated like this every in my life. No one should ever have to experience anything like this when they walk in to a store for any reason.

Breanna Morones

I always have the best expierence here and the staff is always so very nice and helpful.its really hard to make sense of all the negative comments about this location. Maybe its just because Im the type of customer that also sees it from the retailer point of view and dont take advantage of the workers. I also dont think Im better than any of them (a big problem you see in the retail industry). I treat others how I want to be treated and to the lady who wants to boycott because her daughter got kicked out, from the description of your story, it seems as though your daughter and her friends were probably too young to be wandering the store not accompanied by their parents. Im very sure a manager wouldnt say that to a adult. It personally drives me nuts when parents just let their kids wander anywhere and do whatever they want while the parents are off doing their own thing and not watching their kids.

kay Galela

I had the worst experience here today. I am at this store at least once every month where I purchase anywhere between $120-250 worth of products each time. After purchasing a $135 neck cream a couple months ago, all of a sudden I got this awful rash on my chest and neck. It is even creeping up to my lower face and my jawline feels like sandpaper! It is so itchy that it looks like I have a severe sunburn. I cant even wear anything that touches it; thats how bad my reaction is to this cream. I took the cream in to exchange it or get a refund, and the manager told me she couldnt do either. What irritated me the most is that she smirked the whole time and didnt even have the courtesy to apologize for my discomfort. I will not be stepping another foot into an Ulta store ever again. Nice job Ulta, you just lost a very loyal customer who buys a lot of products.

Erikka Joyner

I approached to people and they seemed to not want to help me a gentleman with a full face of makeup I asked for some guidance in a new product that I was looking to buy and he seemed annoyed with me. I dont understand why people work in customer service and dont want anything to do with people

Jordan P

how good your experience is really depends on who you get to talk to. Ive had loads of good experiences there but calling is a real hassle. I had to wait for 8 minutes just to be told they dont carry the brand i asked about.

Lisa Ponsor

Clean and well-stocked. Carries Julep which is also a plus. Salespeople are helpful. I like this store location better the one at Victoria Gardens for these reasons.

Aldo Becerra

Not really an expert on make up stores, but I went in looking for a gift for my girlfriend and the ladies there were very friendly and helpful

Bill V

Staff attitude is poor, but that is common in the hair/makeup industry. Staff product knowledge is lacking. I usually leave without a purchase.

sally ledezma

I love this place. Best part i dont have to go to a mall to get my fave beauty products.

Jeanine Valverde

What can I say? Beauty products and seizes galore! Frequent coupons and sales.

sword blacksmith

Nice employees, in stock products, wat better than the one in rancho

Erns Valdez

Great selection, prices are good, amazing sales.