Category: | Toy Store |
Address: | 1295 E 19th St, Upland, CA 91784, USA |
Phone: | +1 909-981-2081 |
Site: | stores.toysrus.com |
Rating: | 4 |
Working: | 10AM–9PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–10PM 9AM–10PM 10AM–8PM |
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Chris Riffle
This place was horrible, did a baby registry there and last night picked up our first item. Bought by her aunt from Australia. Go to pick up notice the clear tape on the box, well pay it no mind and do some shopping on the other side of the store, I prob didnt mention the baby side is disgusting, so get home open the box to find scuff marks, ripped up plastic not even on the product, so immediately call the store talk to the manager and as there checking on the product in stock they hang up. So of course now its closed. And because of this we are letting people know to not get is anything from babies r us and deleting our registry, this store reminds me of a dirty k mart. Thanks but no thanks.
CA
Carlos Valle
I have only had bad experiences dealing with customer service at this store. Tried the store pick up a few times and they never got it right. Recently, I placed an order for pick up and it was cancelled an hour later. Called store and they said they had nothing to do with the cancellation. They asked me to call the 800 number. They told me the store did not have any of the 8 common items I place (unlikely). Ontario and West Covina Babies R Us are good. Skip the Upland store.
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Silvana Rosales
You know at first I may have had some doubts regarding the overall service but Ill tell you what after meeting Araceli, the store manager I was well aware there was great management and my little "non issue" was quickly resolved. Thank you to her my son got exactly the toy he wanted and I became super dad for the day! Thanks Araceli, well be back soon.
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Vaughn Heydel
Not sure if youve ever heard of this place before or not, but its a quaint little toy store in Upland. We went because of the trade in special they have going on right now. We were considering a new high chair. I was very pleased to be able to try them out before purchase. Nothing like having a cute little toy shop in our neighborhood!
MI
Micheal Batiste
Customer service is lacking, some of the employees dont seem to be very happy working there and take it out on the customer. They also dont have as good a selection as other Toys R Us stores. I prefer to shop at the one in Ontario Mills even though its farther away.
JE
Jennie McFarlane
Ordered a Nintendo DS online for hubby online and opted to do in store pick up. Staff is not particularly friendly. The place itself is pretty clean and organized well, but the two woman who helped me were either not having a good day or just not into their job.
DA
David Jaoui
Placed an online order for in store pickup. Got a confirmation email saying it was ready. Went in to the store to pick it up and it took them over 30 minutes to get my order even though the store didnt look terribly busy. Horrible experience, wouldnt recommend
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Antonio Banks
Exceptional service. Had ordered a power wheels online for my daughters birthday. Come to found out it was open box with some parts switched Out. They happily exchanged it for a new one no questions ajed.
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Lawrence Baca
Went for an amiibo preorder. Only one person was knowledgeable on this release. Many of the employees shrugged pushed the question onto someone else/another department.
AN
Ann Lara
Store is clean, good selection, clean restrooms, nice layout. Parking lot is also good. Prices are higher then Target, but they price match, you just have to ask.
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Rossy Garcia
El lugar favorito d mis hijos solo k está siempre todo tirado
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Thomas King III
I have had similar trouble at this store. Just recently I called to check if something was in stock and was transferred twice before being hung up on twice.
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Tony 1000220929
Got kicked out for bouncing a ball once felt like it was just because I was with friends the manager was totally rude and would not let me buy anything
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Ys Xie
0-12岁孩子的东西都有,赴美生子的夫妻在这,一站搞定。
DA
David Swanson
Needed an Alsa doll for my niece. Had the same one she wanted and the same price as Amazon.
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Jennifer Perretti
Has tons of toys, clothes, and other baby/toddler/kid stuff. Lines can take a long time.
SI
Sinai Uvillado
Pretty good place its very calm and has a lot of discounts, I liked it I recommend it
SI
Sioux Tomka
Need a gift for a friend gift....and found soo many cute stuff and great prices...
AD
Adrian Benitez
Great selection and prices customer service is also really good
BR
Brittany C
To many toys and they did not have the puppet I was looking for.
CA
CARLOS Lopez
Great Store, Looks more like the old school bigger TRU
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Kevin Pleasant
Resenable prices and very helpful when you need them.
MA
Mark Nguyen
Fast Online In store pickup and friendly associates.
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Arthur Abuda
This Toys R Us is HUGE! And so is their selection!
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Litzy Ledbetter
Looks good its clean and organize. Good service.
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charlie seanez
Love this place! well stocked and great service!
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Lenny Ortiz
Prizes are usually higher than competitors.
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Nancy Gomez
Nice and clean. Great shopping experience.
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Bertha Solis
Polite customer serviced I recieved today
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Israel Santoyo
Layaway is now available and affordable
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Ramiro Rodriguez
Not too crowded like other stores
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SMASH BROZ
always have the good toys here
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Jennifer Wallin
Great selection. Big store.
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Amanda Willard
Who doesnt love toys r us??
MA
Mahmoud hashem
Great for toys but pricey
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Weichun Tsao
Clean and well stocked
DA
David Kenny
A kid can be a kid.
KA
Kaveh Sateri
They have everything
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B Rich
Great fast service
CY
Cynthia Gomez
Love shopping here
BI
Bill Wise
Nice newer store
JE
Jeffrey Wirtes
Great selection
JO
John Farr
Great selection
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cesar castaneda
Good selection
NA
Nancy K
Love it