ClickAway Tracy - Verizon Store + Phone Repair + Computer Repair

Category:	Cell Phone Store
Address:	1863 W 11th St, Tracy, CA 95376, USA
Phone:	+1 209-221-4398
Site:	clickaway.com
Rating:	4.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 11

Reviews 5

Ashley Dryer

Long story short- I went to the beach a wave got my phone and my screen wasnt responding, but it had vibration, and display. Being a Verizon customer for over 10 years I thought if I took my phone to Click Away (Verizon authorized service center) they would be helpful in fixing my phone. Sure, they were helpful over the phone, but when I got in there they asked a bunch of questions about what happened, and then who my carrier was; when I said Verizon the helpfulness stopped right there and I automatically became a person they thought they could upgrade. I was even up front in telling them that there was no way whatsoever that I was going to upgrade- of course, they didnt listen. They asked me to leave my phone for the day so I went to work and came back after, just before they closed. When I got there the smart a$$ guy attempting to sell me an upgrade told me that there was no way to fix my phone, the water damage was bad, that everything has corroded and how the water was "traveling up golden freeways" in my phone and the more I moved the actual phone the more the water would travel and get to the motherboard and fry everything. I immediately felt insulted. "Golden freeways!?" And so what, a magical unicorn is going to deliver my phone??? When I told them I will never again buy a phone from Verizon because I did not want the bloat ware or ability to control my apps they looked at me like I was stupid and asked me what bloat ware I was talking about. I am no technology genius, but Im also not stupid like the looks on their faces. After 30 minutes of arguing so I could have my phone back they fail to return my sim card and told me I never gave it to them, then called me a liar when I told them it was outside of the phone, with the Sim card tray in the ziplock bag, and they still told me I never gave it to them. So not impressed. When I had to go back in there to get my replacement sim card, they were telling an older gentleman that they needed to charge him $100 to reinstall the apple software on his tablet and he would loose everything not backed up. Im pretty sure this is called a hard reset, and the tablet can do it itself! $100 for a guy whos clearly in his late 70s and has limited income.... really?? Way to take advantage of people. You guys outright suck. I clearly know way more about my phone, and how to fix it than you do. I threw back every line these guys said about how they could get me a "great deal" on a new Samsung Galaxy , and each time they admitted that it wasnt really a deal. There were always catches, no actual deals, and just manipulation and word play. These guys think youre stupid, they dont value you, or your business, and one guy even tried to say he was my neighbor and lived down the street from me in attempt to guilt trip me into making a sale. I know my neighborhood, maybe find a job at a better company and you wont need to live with your parents anymore, and hopefully youll learn better customer service and how to value people and their business. If you need to fix your phone, save yourself time and dignity and go to Smart Phone Repair. Ask for Baha, he wont treat you like youre some stupid upgrade!

Frederic Prieur

I switched from ATT over Verizon back in December. When I did get my new contract, I also paid for the $149 insurance which covers unlimited damages that you could cause to your phone over a period of 2 years. Usually I dont take this kind of insurance because most of the time its a rip off but since they guaranteed me that I would be refunded in case I dont use it, I went for it. Well, I can say now that Im happy I did. I broke the front glass of my brand new iPhone 6s only 2 months later :/ I first called apple to see how much they would charge me to replace the broken screen and they told me that for the 6S it would be $129. So, with no hesitation, I went back to Verizon to use my insurance. I was expecting them to keep my phone for a few days which always sucks. Guess what?, they kept it only for a day!!! I was so surprised. Basically, the guy from the store took my phone and because its a 6S with the special 3D technology, he went to Apple in Pleasanton where they fixed it. It sucks but I know that I will probably break it again in the next 22 months that I have left on my insurance so I guess I can say that Im happy I got it. Four stars because the guys took care of it in a very decent time. I mean, one day? Thats awesome. In the meantime, they gave me a replacement phone to stay connected. The only downside is that I found the phone they lend me not really clean but it did the job. Also, I have to say that I had other few issues with my bills etc as a new customer, who doesnt? and they always took care of it in a timely manner so for that guys, thank you.

Joan Mendoza

The worst customer service we have ever encountered. 5 mos ago, went in store and Houshmand the Assistant Manager talked us into the BOGO deal of the Samsung7 phones. Was told we would receive rebate card to buy out phone in about 3 weeks..when this didnt happen we noticed or phone bulk was not only being charged for thexample " free" phone..but that they added 2 additional lunges for the 2 new phones without telling us ..adding 2 more contacts in our bill!! We went from a $160 to $220 bill!! It took 5 most to get rebate after back and forth from Houshmand who mysteriously started being "out of office" then dealing with Kolin who wasnt any better.after we got rebate we applied to bill as instructed, was told by Houshmand that extra fees will fall off now that phone paid off..didnt happen..still being billed now were told nothing they can do!!wth!! Being billed for 2 extra lines we DIDNT ask for or was told and stuck in 2yr contracts for each!! Take your business to Verizon on naglee road ..they dont do the " Bait and Switch" act..way better service!!

Crimson Wolf

Not very impressed with this store or their manager Haushmand. He signed me up for the "BOGO" deal on the Samsung 7 they were having back in May, with the promise of a rebate to "Buy" out the second phone within 3 weeks. This never happened, and on top of this I was billed for "free" phone plus additional lines they set up on my contract for the new phones..no one took responsibility, except to say we were not the only ones..wow..great what can you do to fix though? its now Sept. and barely received rebate card after months of going back and forth. Additional lines still being charged and now Im told next month I can have additional lines removed after phone is paid of?? The "Bait and switch" game they played was not only unprofessional but a poor way to treat loyal customers. #Sprint looking good right now!

Trish Pickens

Initially went to the Verizon store as my IIPhone 6 was having technical issues. Houshmand was very patient and eextremely knowledgeable. He was able to program a new phone and transfer over all my work contacts. Before leaving the store he had made sure all my apps used for my business was installed and running. This could have been a nightmare. Houshmand performed this task with a professional attitude. He then took the time to make sure I could navigate the new the phone. The branch manager Chau took all incoming calls and customer walk ins to insure Houshmand was concentrating on his client. It was a pleasure to be taken care of. I will make sure to refer family and friends to the Tracy location. Job well done Houshmand and Chau!