Apple Arden Fair

Category:	Computer Store
Address:	1689 Arden Way, Sacramento, CA 95815, USA
Phone:	+1 916-830-5610
Site:	apple.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 93

Reviews 4

Timothy Self

My wife brought her Mac book in on a Thursday thinking it needed a new charger. Turned out it was not and we decided to buy a new Mac book. My wife told the sales person the most important thing is the storage and that she needed at least 256gb of storage since she works from home and her Mac book is how she works from home. The sales person ensured us that the new Mac book would have 256gb of storage and that they would be able to move all the information from the old Mac book to the new one and that it would be done in 48 hours. On Saturday morning we get a call stating that they are having issues moving all the information over to the new Mac book. So we call the store and they state that the issue is that the old Mac book has 256gb of storage and the new Mac book only has 128gb of storage. We ask them why that is when we were told the new Mac book would have 256gb and that when buying the new Mac book we asked specifically for 256gb. The rep answered by saying the didnt know and they were not the person that helped us. So we ask them what we can do to fix this. The rep states they have a Mac book in store and in stock that has 256gb and that it would be $100 more. We ask if we can get a discount because of the inconveniences. The rep just blanket says no. So knowing that we have no choice since my wife works off her computer and knowing that it is Saturday and she has already been without her Mac book for 3 days we say ok. 4 hours pass and we get another call. This time the rep is saying that now the model Mac book we ordered is not in stock and that we would have to come pick up our old Mac book, then order the new one off the website, then bring both the new one and the old one back into the store wait a other 48 hours for them to move everything over then come pick it up again. We tell them that this is a huge inconvenience to us since we live 2 hours away from them store and since my wife works off her Mac book. The rep then states that the have another model in the store that would have the storage we need and that it would be another $400. We ask them if we can get a discount for everything that has happened. The rep just blanket says no. We then ask for a supervisor and the rep states that he is the supervisor. Again we ask for a discount or something he says sorry for the inconveniences but their is nothing we can do. So we cancel the whole order and were forced to go back down to the store and pick up her computer. Not one apology from any one. WORST CUSTOMER SERVICE EVER!!!!!! We will never go back to this Apple store ever again!

Jason Lewis

I purchased 2 iPads off Amazon for my son and daughter, and not really knowing what I was doing kept locking my self out . However I really needed those too work because no days that iPad enables your kid too do their homework and also check their assignments and grades also. Well when I first arrived I was asked what was my issue and had my been told to wait in this line okay no problem. Did I mention it was Monday didnt have Ann appointment and just showed up . So when I finally came inside I went and sat down explained my issue with an Apple employee That I washaving trouble with my Apple ID . So the thirst thing that the guy that was helping me did was delete all my info and I had too re enter all my info which I had forggoten So since I didnt remember he said they would have to do a manger override where they delete everything they would be like brand new however I needed too provide proof that I brought them . As I stated earlier I brought them off Amazon so basically I had no receipt . So I was basically told I couldnt be helped . I then went to my car and remembered that I may have a record of the purchases in my phone so went all the way back to November and low and behold I found it .So I went back inside and I saw a taller brunette women and told her my delima might I add she was attractive and very caring and seemed genuinely concerned so we sat down and she saw my receipt on my phone . She ended up not overriding anything I remembered my email address and we reset my Apple ID I left this store very happy . I do not know or catch the young ladys name me and my kids really appreciate. How she helped me out Thank you

Laurie Baker

My post is a review of my visit on the evening of August 4, 2017. A little background: This was my first visit to an Apple Store. As a long time Android user, the decision to try Apple mobile devices took some time. I finally purchased an iPad Pro about a month ago and I love it. So, when my year and a half old phone had battery failure a week ago, I decided to put the money came not a new phone rather than a repair, as Id planned to upgrade in the next few months anyway. After milling it over all week, I decided to go with a iPhone. Although the Apple Store was busy when we arrived, staff greeted us with smiles, and let us look around a bit without haranguing us. When I was ready to get the phone, a staff person quickly ordered it up, and it was brought out to me in a few moments. I also want d a case. This took some time, but staff were very patient and helpful, reviewing their own experiences with the features of different cases, and opening boxes so I could get a better look. Once Id made my choice, the purchase was quick and easy. There was no hard sell for extended warranties or other add on items. The salesperson actually spent a few minutes with us just chatting. I love my new iPhone 7 Plus. I realize the newer iPhones are coming soon, but I needed a new phone now. And, the design and specs of this model are very nice! The staff at the Arden store made my first visit to an Apple Store a positive experience.

Paul Andrews

The initial contact with a Genius was superb. She explained that my AppleCare had expired the day before, on September 6th, and I explained that I had come by around 5, on the 6th, without an appointment and was told to come back early the next day to ensure I could see someone. At the time, I didnt realize that my AppleCare deadline was so imminent so I thought it was no big deal. She understood this and helped with what she could and even swapped out a malfunctioning keyboard, saying that the one day overlap wouldnt be an issue. However, my iMac had to be checked in for some other concerns. It was looked at and some slowness issues were resolved, but a screen issue remained. It was determined that the screen needed to be replaced. I was called and given a quote of $430 to have it replaced. I was surprised, to say the least, given that I had just been given such awesome support and advised that it wouldnt be an issue to look at it. Im confused as to why on one day I would be told that the 1 day over the warranty wouldnt be an issue, but 3 days later, I would be told that it couldnt be covered. The whole experience is extremely disheartening. All I want is consistency in the customer service experience I receive and stuff like this leaves me feeling like its entirely up in the air and dependent on who I contact that day as to how I will be treated.