TeeVax Home Appliance & Kitchen Center

Category:	Appliance Store
Address:	422 Wilson St, Santa Rosa, CA 95401, USA
Phone:	+1 707-545-1195
Site:	teevax.com
Rating:	4.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 11AM–4PM

Location

Photos 100

Reviews 5

A Private User

I just got off the phone with Vivian, who obviously wanted to get back to her Facebooking activities. With each word she spoke, she exuded that she did NOT want my business, that I was wasting her time and that I did not matter to her. Too bad. Ive purchased over $40,000 worth of stuff from Tee Vax because they are the local guys and I figured I would get some good service. Wrong. Yes, I said $40,000. I feel ripped off, because I know that when I have a problem with my other stuff, I will be forced to talk with Vivian again. She acts like "Well, buddy, Im the only source you have to get your stuff fixed, so Ill treat you like crap because you have no other options." Once you buy from them, look out. They dont give a crap about you. She began with stating how they didnt want to come out to where I live for a repair, though they have happily been here 4 times in the past to install the stuff I bought. Then, she took every opportunity to bloat the estimate to fix my stove. $119 to come out and visit "And that doesnt include ANY work" she said. When I asked her how much it would be after that, she said they dont charge by the hour, but by the job. I asked her how much it would be to pull out my old stove and put a new one in, but that was too much work for her to do, so she just said "Well it would be about like $500 - $700 total, and that doesnt include the cost of putting the stove back in or any of that stuff." Any of that stuff? You mean, work? She wouldnt actually open her job book to find the price for me. So, to replace the top on my $450 stove would cost around (well I have to guess her since Vivian was too busy to help me) $900. Fact is, customer services job is to get you off the phone and not help you. Unless you are buying something - then theyre great! The prices are way over the top, and the people will make you feel small. How sad. I really wish I hadnt spent all this money with them all those years. Thanks Tee Vax. This opens my eyes to dealing with local people in general. If Im just going to get tossed around anyway, Ill go with a place that has decent prices. These guys are as close to criminal as you can get without going to jail. STAY AWAY FROM TEE - VAX!

Suzanne Shanbaum

AMAZING CUSTOMER SERVICE! My counter depth side by side fridge went out the weekend before Thanksgiving. A local repair guy came out Sunday AM and told me to get a new one. Neither Lowes, Sears, or other big box store could have one to me until after the holiday. On Sunday, I called TeeVax. They had 1 floor model that would fit, and Laura, the salesperson, agreed that although they were completely booked, she would try to move heaven and earth to have my unit delivered before Thanksgiving. I was overjoyed, until I read the reviews of the KitchenAid unit I was about to buy. Doors would not align, ice makers were broken, water was dribbling down the front of the unit - so I called Laura. She gave me the model number and assured me that the old model had the problems, and this was the new model. Ok, I verified that the unit I was about to buy was not the one with the bad consumer reviews, and had not yet been reviewed by Consumer Reports. Heaven and earth was moved and the unit was delivered on Tuesday. Less than 24 hours later, water was dribbling down the front of the unit and pooling on my wood floor. After calling the service dept at TeeVax several times and trying various suggestion they had (turn water off, dry off this and that), water was still dripping. I had to leave at 3:15 and did not want to come back to a flood and ruined wood floor. I called TeeVax again at 2:15 in a panic. They had a repair person to my house who diagnosed the problem (ice chute was not all the way closed), did a quick fix, ordered the parts and walked out of my house before 3. The unit is working fine now and I look forward to being able to use the ice dispenser once the parts come in. Im sure there was an element of luck and stars being aligned in this situation, but the entire staff at TeeVax showed what over the top customer service is all about. Kudos to TeeVax!

Jean Shepherd

Hooray for TeeVax! After reading reviews for washing machines, I decided on a new SpeedQueen. This machine gets almost all 5 star reviews from customers despite a low rating on Consumer Reports. My "old" washing machine was a Whirlpool Cabrio HE. Ripped my clothes, broke two times, poor warranty experience. Enter Speed Queen! And TeeVax! I have not been so happy with a washer in years! This machine is all metal parts, made in USA. Best of all: it does what I want it to; fills completely with water, has a REAL agitator, does a load of very dirty clothes in 37 minutes and is GENTLE! (just like the machines of my childhood). TeeVax handled my order by phone and on short notice installed it and took the old machine away. The price was as good as online east coast company, which I like, ABT. TeeVax stands behind any repairs that may ever be necessary. One call, one fix! So..Go for it! No more HE! No more 2 hour loads, no more ripped clothes. PS: (Which would you rather pay for..a little more water or a LOT more electricity?) Thanks, TeeVax! Jean Shepherd

Re Healdsburg

the jennair refrigerator and the jennair gas range have been disappointing and both are only a little more than one year old. the higher velocity range burner had a defect notice and was replaced first month it was installed. the same burner stopped working within a year and i had to pay for same replacement part that was the original problem. (poor quality production and quality control i think by Asian suppliers) Fridge leaked water onto the floor. paid for service call and some part of the frig that doesnt work well from its design was "modified"/ taped off or some other method by the service person. leak stopped. now ice maker doesnt work and there is a rattling noise, neither existed prior. bottom line is dont buy jennair from tee vax and maybe dont shop tee vax since they still defend jennair products.

Lynn Hart

We called T-Vax because our refrigerator was broken. After speaking with Michelle, she found that the part was covered under a recall, and the repair MIGHT be possibly FREE! They set the appointment, Called the day before, confirmed, called when Tech was on his way, and showed up on time. Their Tech (Joe) was clean, friendly, and professional. The repair was made quickly, and in fact was under recall so it was free. I would HIGHLY recommend T-Vax to any one who needs a new appliance or needs one repaired. They did what they said, said what they did. Oh, and the price for a trouble call to look at the broken appliance if it was not under recall was the best quote I got!