Staples

Reviews 9

KE

Kerry Hurley

The worst. I went through a TON of hassle trying to remember my username and password on their stupid website just to send a doc over to have it printed for a business meeting we have today. I finally just created a new account out of frustration. So I uploaded my docs to have them printed within a few hours (which theyve done in the past) and its trying to charge me an extra $5 just to have 12 copies of a 2-page doc printed today. ARE YOU KIDDING ME?!?! Let me get this straight: -You are an office supply store with dozens of copiers -You force people to jump through 10 hoops before printing -You make them pay online -Then when they do ALL THAT, you want to charge them extra for doing the work you advertise? CRAZY. I cant believe a business can be so insensitive to their customers. Well, I guess Im off to the UPSStore, where all I have to do is send them my doc and they print it beautifully right away. Is that so hard?

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AN

anonymous -

IN THE LOWEST 10 LIST OF WORST BUSINESSES IN SANTA ROSA, THIS BUSINESS ENJOYS ROUTING CUSTOMERS ON THE PHONE AND IN THE STORE, THRU DIRECTIVES, WAITING LINE STALLS, AND 15 MINUTE-WAIT ON HOLD ON THE PHONE. ORDERS TO THE PRINT AND COPY CENTER OVER A 2 YEAR PERIOD OF TIMES CONTINUOUSLY ARE NOT COMPLETED CORRECTLY. THIS STORE, LIKE OTHER BIG BOX RETAILERS SUCH AS OFFICE DEPOT, & SAFEWAY, USE INTERNAL ALARM SYSTEMS REGULARLY ACTIVATED TO "STUN" AND SHOCK CUSTOMERS INTO SUBMISSION, AND INTO A BUYING FRENZY, COUPLED WITH THEIR SECURITY CAMERAS, AND X-RAY DOOR MACHINES, CUSTOMERS ARE TREATED WITHOUT RESPECT, WHICH IS AFTER ALL, THE NORM, FROM WALLMART, TO YOUR TACO BELL, YOU TOO CAN TALK TO COMPLETE MACHINES ON THE PHONES AND AT THE REGISTERS, WHO ARE THERE, IN WHATS LEFT OF THE COMMUNITY, FOR $$$$$$$$$ ABOVE ALL ELSE, AND THATS WHY YOUR NEIGHBORHOOD LOOKS LIKE IT DOES, ISNT IT................................

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RU

Ruth Acquistapace

Returning a case of copy paper today. In Store Ad states "$21.95 after easy rebate." I did not see any other price posted, was floored when I got home and discovered that the paper was $53.95. Yes, there is a $32 rebate. HOWEVER, I live on Social Security. I CANNOT allow some company to beg, steal or borrow $32 from my grocery money for a time period of 4 to 8 weeks. This is the worst case of deceptive advertising that I have been involved in for several years. I will be shopping at Office Depot in the future.

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HO

Hombre Lobo

Bought a desk online. Arrived damaged. Took one month, several chats and several phone calls for them to pick it back up. Had to contact corporate office in FL and write the BBB for assistance. Said they would credit my account additional $75.00 for the hassel. no such credit and no return phone calls. Only one star because I cant give a ZERO due to the app.

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ME

Melvin Snow

Went in today and paid over $50 for a printer cartridge and still my laser printer says toner low. Called store to ask next steps and they were very unhelpful and said just "buy a new printer". They dont do any work on printers. Not a store Id ever go back to and advise you to not go there either

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SH

Shane Mooney

Its been YEARS since Ive experienced this level of quality customer service! Ive shopped there before plenty of times and while I was always treated well, whoever is running things now has really done an incredible job at getting the employees to show genuine customer appreciation.

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SE

Sean Thorniley

Not my favorite "office supply" store, but it is just fine. I shop here on occasion, but can often get what I need at stores I prefer for the same, or less money.

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ER

Eren Salyer

Best office supplies, easy and cheap printing. Been here countless times and love it each and every time.

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DA

Daniel Wylie

Prices are expensive but good selection of office supplies.

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