Michaels

Reviews 10

AM

Amber Lesset

They have a wide variety of craft supplies and I almost always find what Im looking for. Most of their products are reasonably priced or if they arent, I use a coupon so at least the store offers a way for the items to be purchased for a good price. They keep up with trends and offer new styles and products on a regular basis. I frequent the store often and I do not get bored of the same old thing. The reason that I am not giving a five star rating is due to the lack of quality customer serviced. Im at that location anywhere from 1-4 times a month and its usually of low quality, and on occasion I run into really rude, incompetent or apathetic employees who act as if you are bothering them by asking a question and one they cant answer anyway. Today I was looking for a pricey product and I just called the store to ask if they had it in stock, its called the Bigshot (I previously visited the store and they had a spot for it, but I never saw physically it there and the employees could never tell me when another would come in). So Im on the phone and three people and 7 minutes later (mostly being on hold) I was told no, they did not have it in stock. However, she didnt know what it was, you can usually tell by the tone in someones voice if they recognize what youre talking about, plus she asked me if I was looking for a Bigkit, leading me to believe she was just looking it up on a computer, not actually checking the aisle. I asked when they were going to get one in stock and she said that it was hard to tell. This is one of the two big problems with the store being a chain and both come down to lack of care for the customer!!! I have to say that the third employee was actually friendly and was trying to help me, which is rare. She told me to order the product online and that there is no shipping cost ($50 or more shipped free to home and under $50 shipped free to the store). I guess that is an option but I wanted to see the actual product and Im not really interested in waiting two weeks for something to be shipped. So, I would give 2 stars for overall customer service and 4 stars for having products I like/want, having a good variety and being an all in one craft/hobby/art store unlike the other craft stores in town. I get a 3 when I average these two numbers.

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Reyna Payan

The michaels app always has coupons! 60% off one regular priced item coupon is up almost every day, sometimes its 40% or 50%. And they honor competitors coupons like Joannes in store. Ive been here a lot and this store is really good about scanning coupons off your phone. BEWARE: watch the items scanned and the coupon applied. If you can, purchase the item you want with a discount by itself or else the computers will pick the lowest priced item and discount that. When you become coupon savvy there, you notice their computers are always going to try and cheat your cart by picking lowest priced items/sale items, or negate savings with in-store deals. For example: if you shop for items that have buy 2 get 1 free, you cant discount one of the two with another online coupon (unless the coupon says sale items as well.) If there is an item that you use your 60% off on, it sometimes wont apply the discount if your cart qualified for an in store deal you didnt know about just because you bought multiples of an item. Basically, watch the monitor as coupons are applied. They consistently would allow me to do multiple transactions with one coupon at one register so each item would be 60% off, but they caught on and stopped doing that for the most part. So stick to 2 or 3 transactions max before they get frustrated and say no. Or get back in line a few times lol

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GO

Private User

I have used Michaels in Ventura for my custom matting for over a decade. We recently moved to Santa Rosa and we brought in a number of projects for custom mats in their framing department. What a difference in customer service! In Ventura, we were treated with caring customer service, the people always used white gloves to measure your work (which I recently found out is Michaels policy). They were helpful in assisting us in choosing the color mat and the frame size. The gal who helped us, I will leave her name off this review as she knows who she if she ever reads this review, had such an incredible attitude it was painful to complete our order! She and her colleague were both very unhappy and put out in their attitudes. Shame on Michaels for having such NON-customer service oriented staff!

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A

A Private User

The staff is pretty lame. I mean its an art store. Michaels is pretty corporate in the fact that they dont really hire people who know jack about art. The first person I talked to seemed annoyed at my questions. I would recommend michaels if you are doing crafts with your kids or building a birdhouse, but if you want staff that understand your questions, and have a vast knowledge of art then go to Riley Street. Ive never gone wrong with them.

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Angela G.

Like its sister stores all over America, Michaels is a jumble of trash & treasure: a combination of lots of imported junk and amazing hard-to-find stuff you really need & cant find anywhere else. And somehow they manage to hire people who know a LOT about obscure products...and how to make the strangest crafts. I always leave spending more than I thought I would... but learning how to put together the impossible.

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AM

Amber Lesset

Fun, popular items, wide variety of crafts and decor for all people. Prices are really good with coupons or sales. This is one of my favorite stores and it would get a 5 star if the customer service was better. Employees dont know much about the products. For example, which kind of glue to use for which product. Also the friendliness is very hit or miss.

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NA

Nancy Sedgwick

There were 15 people in line and only 2 cashiers. This is ridiculous and its like this all the time. I do love the store, but Im beginning dreading to go there just because I dont want to waste 15 minutes standing in line every time I go there. Im not blaming the cashiers, management needs to make the situation right.

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Judy Salerno

I brought in a project I needed help with in the framing dept. Sandy helped me in a very professional and kind way while saving me a lot of money. Everything I bought was 50% off and the cashier added another 10% on top of that. So much stuff to look and buy. Parking was easy and registers were all tended.

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CA

Cain Kamikazi

This beautiful woman, Kylee, helps me to find the necessary parts for making a replacement necklace for my scorpion pendant, got everything but the clasps for the leather option, honestly was distracted by her good looks, then I had a hottie at the register, this is going to be my favorite place!

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GA

gabby

Stafc is is usually nice, but sometime you will run into one that isnt. They arent that knowledgeable with their products so it can be frustrating. Also it seems they are always understaffed. With that being said. I still very much enjoy shopping here for crafting supplies.

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