Pep Boys Auto Service & Tire

Reviews 8

FR

Frozan Habib

I bought four tires from this location over a year ago. I was encouraged to buy the option to rotate and service the tires every few thousand miles So I did purchase that option. In January 2016 one of the tires kept losing air so I knew there was nail and I will get a flat tire if dont take care of it so I took the car to them since I bought the tires from this location. When I told them about the option I had purchased and that one tire must have nail they asked me to wait. Two hours passed by and no news and my car was still parked in the parking space where I parked. I went to the desk and asked them and they said they just put air and the tires are fine and my car has been ready. But nobody told me my car was ready and I sat there for two hours. I had asked for tire rotation and told them one tire had nail since it kept losing air so I asked them again to please rotate the tire and take the nail out so I wont get flat tire on the freeway and get in a car accident and get injured or die. So, finally they rotated the tires and took the nail out. Their service was really bad. I live in Santa Monica and that is why i went to them. But I should not go to this location again and I warned my family and friends not to go here. I had two bad experiences when this place was Discount Tires and after Pep Boys bought it I thought their management and staff has changed so Pep Boys must be better, but no they are as bad as the old Discount Tires. Very bad customer service and negligence!!!

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MA

marissa gamino

While on vacation, my boyfriend had ran over a screw just as we were about to go back home, so we looked up the nearest tire shop and this store was less than a mile from us so we decided to go there, despite the reviews. Biggest mistake. We got there around 2:30 and was told that it would be done around 4 because 2 cars were ahead of us. So we thought okay not bad, but this wait turned into 3.5 hours! We didnt leave until 6! The manager who initially help us was wonderful and very efficient, but I assume he left for the day and left us with super slow workers. There were even people who came after us that got their cars fixed before us. Not one of the employees came to us and gave us updates or an updated estimated wait time and did not get to our car until we literally reminded them that we were still waiting! Eventually when our tire was fixed, 3 hours later, we were not even notified that it was done. Again, we had to go up to them and ask if it was ready and it had been ready for like 15-20 minutes but they didnt think to tell us. The man who helped us was nice and all, but the wait time was absolutely ridiculous and the service was insufficient. Would not recommend if you are in a hurry, but if u want to wait around and be ignored all day, by all means, go to this store.

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JU

Jumar Joe Busto

My car stalled in Santa Monica and this was the Pepboys close to have my car towed. First, I was told the battery needs replacing. Then, I called to find out about the ETA of it getting fixed and I was told that it is actually my Starter and Gasket Manifold needs to be replaced. After they performed the service, I called to find out the status (I didnt even get an e-mail or call if it was done) I was told my car is ready and it is fine (after calling the prior day to make sure everything was ok). I drive off and I notice that my engine light came on. So, I drive back and told the manager that my engine light came on and it was never on before. They pull out a code that suggest a knock on the engine. They tested the battery and alternator. The manager says I need an alternator. I wanted my local Pepboys to do it. So, I drive home very nervous that my car might stop in the middle of the freeway due to the possibility of getting stalled again. I go to my local Pepboys and replaced the alternator and I still get the code PO325 Knock sensor. After spending almost a grand, my car has not been fixed! Now, I wonder if they did the correct diagnostics. Im hesitant to come to this place again.

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JA

Jason M

I saw there is only two stars here but I got a flat tire and I think it may be the place like the one near me. This is my first time here and it must be the last time. I changed my tires but they do not go straight after I got it. Im sure about there may more things to check but theyve charged me and must give the car at end of the day. So I believe they skip some steps and returned my car before they close. I saw the guy was gonna lift my car but his coworker just came and told him something. Then, the guy returned my car. WORST experience ever and they deserved 0 star. DO NOT GO THERE. FIND SOME OTHER PLACES PLEASE

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DI

Diego Leo

i ordered online to save time , i got an email saying my order was ready for pick up i waited one hour to go to the Pico store in Santa Monica,once there and after a 10 minute wait before they helped the guy before me i told the cashier i was there to pick my order, he quickly replied : oh no boss those orders are for the next day , he didnt even bother to ask me for the order number to check it , what kind of big business are you ? i went to the pop and mom shop to get my order right and cheaper same quality! no coming back

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GR

Gregory Hayes

I made the mistake of getting my oil changed here. When I drove off the lot, my car quickly filled with the smell of burning oil. The engine was completely covered with it. When I drove back to find out what had happened, the mechanic eventually said that he had knocked over the funnel of oil but had not bothered to tell the manager or me. They offered me a discount on return service, but Ill never be back. Any confidence Ive ever had in the Pep Boys name is gone.

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VI

Vincent McCowan

Called to ask if a vehicle inspection was free for a rideshare provider and spoke with Edwin. I assumed there could be a deal between the companies as there are between many companies. After asking where I got my info, Edwin thought it was right to lecture me on how nothing is free in life. Do you work for free? I dont work for free! What do you think?............. So much disrespect. I hope it was an off day for him, either way, dont go here.

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JO

John Blaze !

I went there when the place wasnt busy but i ended up waiting for much longer than expected. Their pricing was too high and i found out later that they gave me a false examination telling me my ac blower was completely broken when it turned on the next day. I felt ripped off like any stigmatic mechanic would do. This place isnt worth the stop, plenty other mechanics who do more honest work

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