Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	5155 Stevens Creek Blvd #105, Santa Clara, CA 95051, USA
Phone:	+1 408-572-9006
Site:	awireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 10

Reviews 9

Lawrence Wong

This shop is not professional. The manager Tania misguided customers about qualifying for the $100 switching credit to Verizon without buying a new phone. I am one of the victim, who is currently a t-mobile customer, and would like to switch to Verizon for the $100 switching credit. It is not very clear in the Verizon website if you need to buy a new phone to get the $100 switching credit. She told other customers including me that I could get the credit if I port the number. So I believed, and paid off my phone from t-mobile in order to unlock the phone. Fortunately, I went to another Verizon store to check. Both this store and online Verizon chat said that the switching credit only applies to buying a new phone and porting the number. When I came to her office yesterday, she still thought that buying a new phone is not necessary, and could not even find out the answer until today. She should have known how to qualify for the promotion in the first place. Due to her unprofessionalism, I ended up paying off the phone 14 months early. Updated: The store manager Tania called me and offered to give me an additional $100 account credit if I trade in the phone and switch. Her attitude is very good. I appreciate the way that she would try hard to make customer happy. I signed the paper work today, and waiting for the new phone.

MJE E

*update Short wait time and excellent service. Cassidy made a couple of solid recommendations that saved me time and money. * update Was really excited writing the first review but it all came crashing down when I looked at the fine print. I came in with questions about issues i was having with my new phone. Cassidy and company attempted to sell me a new phone (already have a new phone under warranty) and sign me into a new contract with a lower monthly payment. It all sounded great till I realized they were lowering my data plan to squeeze in the monthly expense of a new phone with a total cost of $800 over a period of time. After rejecting their song and dance they hastily gave me the number for warranty replacement and informed me I would receive a new phone in 1-2 business days. But not without the stern warning/scare tactic that the mfg rejects most claims and will charge you for the full price of the phone.

Adam Shrimplin

I do not recommend this retailer. They were not transparent with me on cancellation fees for a tablet purchase where I was charged a $150 cancellation fee from Verizon (OK, makes sense) and then received a collection notice from a law firm (not this retailer) stating I owed also this retailer $150 dollars as well. The fact this double charge detail was left out of the discussion and collection was sent directly to a law firm is disappointing.

Rolan Lopez

Scam Artists at work! Dont waste your time here. Go to the actual Verizon Wireless store 10 minutes down Stevens Creek in Cupertino. Dont give you the contract until youve signed on the electronic pad and sell you accessories you dont need, which they say is included with a phone purchase but is not- so they hide the contract. 2 hours to get the phone, so they get you when your tired and ready to leave. Enter at your own risk!

Denny Renfrow

Very friendly and helpful gang. Not a Verizon owned store, so they seem to be a little more inclined to value customer satisfaction. Helped me upgrade the Android OS on a Verizon Samsung Tablet that would only update with a SIM card in place. Verizon owned stores wouldnt do it for me unless I enrolled in a plan. These guys helped me. Ill be back to buy my phones as a reward.

Danny Nguyen

Very good customer service at this location. They have multiple staffs working so you dont need to wait long. Hans helped me was I was here. He was very helpful and was able to quickly set up my prepaid plan. I recommend going here for fast service.

Ryan Jones

Very helpful. Got me in and out, since all I wanted was to buy a phone case.

AG Craigslist

Rude, inept customer service. Go to a corporate store for better experience.

Krisztina Barcsa

Very helpful and professional