A & A Computers, Inc.

Category:	Computer Store
Address:	1600 Wyatt Dr # 3, Santa Clara, CA 95054, USA
Phone:	+1 408-748-8533
Site:	anacomputers.com
Rating:	3.2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 3

Reviews 7

A Private User

I had a terrible experience with this place. In short, I brought my laptop to them to repair it, but when they returned it to me, they returned it with some parts missing. They refused to apologize and claimed that it was like that. Heres details of what happened. I brought my broken laptop to get it repaired and first asked for a free quote. A day after, I got a phone call saying the quote is $700 and I asked if they figured out what is the problem and what need to be replaced. Im surprised at their answer, which was they dont know what to replace, but they just know that it is not covered under warranty. They said they might need to replace this and that but in total its $700. So I went to Frys (which is not the usual place for me to get laptops fixed) and their quote on the worst case scenario was $250 cheaper than A&As (of course they said can be cheaper, but I asked for maximum cost) I called them that I dont want it fixed there and get it ready (assemble it back) and I got it back and brought it to Frys. There with the technician I found that the laptop missed a few screws (not one or two of them, but 7 of them were missing!!!) I called them that they forgot to get screws back and the first answer I heard was "No, we didnt miss any screws" without checking it with the technician who worked on it. I brought it over and showed it to the one who originally took the laptop and then he said hell check it with the technician. After half an hour(!) he came back and said the laptop was already missing those screws when they took it, but they could find some screws and put it there (in a kind of attitude that theyre doing favor to me) This time, I was REALLY upset, and told him this is just a year-old laptop, and if it really had that problem, he would have wrote that down when he was taking it (he examined it before he took it and brought it to a technician) His attitude was like now the screws are there (and whats the problem) I was really mad, but didnt see any reason to argue with that idiot, so I just left. I am glad that I did not let them fix my laptop - for someone who misses screws would easily miss other important parts, right? I would NEVER do any business with them again. I really suspect that all the certificates that they have in their lobby is really something they earned. In summary, heres the things that they did wrong: 1. They gave me a quote without knowing what parts to replace. 2. They return the laptop with 7 missing screws. 3. When I informed that over a phone, the one who receives the phone call (not a technician) refused that it misses screws without discussing it with technician 4. When I finally brought it to them again, they LIED that the laptop originally missed screws. 5. They refused to apologize it. My advice is just dont do any business with them.

Andrew Rivlin

Took my Pearson Vue test here. Strange hodgepodge of computer repair shop + test center + financial advisors. Would have been fine except the computer repair noises ongoing while I was testing. Also the Vue system was not ready to go until 9am on a Monday, maybe dont schedule on Mondays.

Manoj Agarwal

They are ok, old infrastructure, not very pleasant but provides a quiet environment for testing.

Bruce DeWald

Taken a few Pearson Vue exams here. Nice staff, but place could use a little updating.

Isvi Lopez

Highest quality computers in the bay area and very experienced techs!

Nithesh Chakravarthi Nekkanti

Took a certification exam there. Good exam setup and infrastructure

dhairyasheel patil

Decent place for taking Pearson exams