San Francisco Honda

Reviews 3

JU

Julia Frink

BEWARE!!! This dealership is selling scam warranties plus unhelpful to resolve issues. I am at my wits end with SF Honda. The last straw was I purchased an $1,100 "Dent Defense Pro" which when I tried to use it was told that they didnt fix dents or paint the vehicles which is what I was told was covered when I purchased the dent warranty. Other short comings are: When I called in the morning to find out how long it would take to get the car if I came in that morning, I was told they could have the car to me within an hour and a half. That was the main reason I decided to buy from them, that I would get the car the same day. I purchased the car in the morning, took the afternoon off of work so I could be available when it arrived. By 7pm no car, no call, nothing though I had called them a number of times to find out what time the van would be delivered. All the contracts were signed and I put down a large down payment so I was no longer a priority. Finally the car arrived the next day when I was working so I couldnt learn about the features, program my phone etc. Secondly, they told me with my warranty I would have roadside assistance for free. After a few weeks, I needed roadside assistance and called the number I had been given. After about an hour (and I was stalled on a busy, dangerous road), I was told someone would come help but it would cost $80. So much for FREE roadside assistance and thank god I hadnt cancelled my AAA. I wish I had called them immediately since they are always prompt. As I mentioned above, I had also purchased a warranty for $1,100 called "Dent Defense pro" which when I bought it was told this would fix minor paint jobs and dents and that it "will pay for itself in just the first visit". When I called "Dentpro" I was asked "Is the damage smaller than a credit card?" I said "yes" they said we dont fix damage smaller than a credit card. Then I said it is bigger than a credit card. They said "we dont fix damage bigger than a credit card". I said "it is the size of a credit card". They said "we dont fix anything bigger than a credit card". So I then asked if I could have the small paint nicks fixed and they said "we dont paint cars". So everything I was told by Honda representatives and that I paid a lot of money for, was a lie. In the welcome letter I received from "Dent Defense Pro" it states "Every car owner desires to maintain the "New Car Look" for as long as possible. Our family of Appearance Protection Plans offer that and much more." I am now having to spend a lot of time trying to get a refund and to report the fraud to the appropriate agencies. I also paid about $2,700 for a premium warranty and am very concerned this will be useless too. When I called to resolve the issue I was given the run around by the finance department. No help whatsoever. I really feel a victim of consumer fraud and am surprised a company as reputable as Honda would sell these services and not fulfill their contracts. Beware.

BI

Bill Karp

Rude, spiteful and pushy. I cam here looking for a Honda generator. I went to Parts and they were incredibly rude. I first talked to the subordinate and he was nice, charged my card, verified ID and went to get my Generator from downstairs. I did have a problem - they dont take American Express. I almost left at that point since thats my points card of choice, and they triple the warranty. which is a big deal on a big purchase like this. After that Jack came in. He was trying to be nice, in an overly-fatherly type. He started asking what Im using the generator for and I let him know, then he started drilling more and I knew he was trying to see if the generator would fit. So, I politely let him know that Im very used to generators and power requirements (X-electrician) and that this was the generator for me, unless there was some reason why it might not make the power printed in the specifications. He kept asking. I kept saying Thanks for your advice, but I dont require it. After that it all went down hill. Im sure he felt burnt that I wouldnt take his advice or give him enough information. Well, lets get my generator. No, not quite that fast. We now require a photocopy of my Drivers License and my Credit Card. I asked why and they said for fraud, etc. So, I gave them my DL, but refused to give them a photocopy of my credit card (because I dont want fraud either. They electronically swiped it. They can take an imprint if they want, but no, you cant photocopy it) Now Jack was very casual and said well, refund his money and cancel the sale. He looked quite surprised when I said please do, Id rather do business elsewhere. Theres only so many things I can dislike about a sale before I go somewhere else. payment type, rude, and now this. Im paying retail list price for this generator. Wheres my service, and why arent people being nice to me? Sorry Jack. Ill go to another store and get something better. And, I did. Best part is, I remembered a company (Moto Café in Sunnyvale) who sells Honda Generators which I forgot about. I do business with them all the time. They took my American Express with a smile, and they even gave me a nice little discount. When they asked about the generator size, I let them know that Ive done my homework and this is the generator for me and they said great, lets go check you out. Sorry Jack. You did me a big favor. I saved a lot of $ by not buying from you. If youre wondering why your daily sales are low, look no further than in the mirror.

MI

Michael Meyerson

The absolute worst. I had been leasing from them since 2001. At first, I really had very little need for any help, any customer service. There were a few problems with them not being able to get my insurance information even though I kept emailing to many different people there, mailed a copy and then finally had to come in and show them in person. My last two car experiences were the worst. I love Hondas and felt there might be some kind of loyalty since I had been leasing from them so long. Each of these last times I had to negotiate for hours regarding what I had to pay at signing as well as interest rates. I still do not know what they were doing. I have/had incredible credit yet they kept trying to put me in high interest rates with higher payments. However, the actions that have pushed me to write this are a couple really bad CS issues regarding both my last leases. I turned my car in yet kept getting tickets from Fastrak stating that I drove on the Bay Bridge avoiding payment. I had to seek them out to call for me and still never got word back. Three years ago. When I turned my Honda in this time (extremely early in March 16 though not due until Sept. and had to pay off the rest of the loan because I moved) I mentioned the tickets and was guaranteed not this time. Three tickets later, I tried leaving messages and even sent them to the manager. Finally I had to write the General manager. Back and forth after a few communications, he never returned my emails or calls. Now, I have received a bill for registration from DMV. I have sent 2 detailed emails and asking for proof of the return. I do not remember getting a copy so I have made the request. Nothing! Go to another dealer. Not worth it.