Toyota 101

Reviews 3

BA

Barbara Maggiora

Worst buying experience Ive ever had! We came to the dealership to look at the 2016 Toyota Highlander. We were met by Marcellis Flowers in Sales Dept. and he showed us the car. He was extremely knowledgeable about the car and very pleasant. I decided to buy the car but the color and interior that I wanted was not there. He said he could find one at another dealership and do a swap. They were able to find one in San Jose so we sat down to start negotiating. Marcellis told us it was 0.00 percent finance charge. After agreeing to the deal (They didnt budge a dime on MSRP) he asked us to wait for the dealer to call back. After sitting waiting over an hour we left. Marcellis called us the next day and said he had the car. We went back and the Finance person told us that Marcellis just left to pick up car in Santa Cruz!! but we can start the paperwork. When signing the agreement I noticed the interest rate on the loan was 3.99!! He told us there is no 0 percent financing for that car. Great!.... now I have a higher car payment. Finished the paperwork but left with no car. We also asked them to make sure everything comes to our PO Box as we have no postal service on our street address. He assured me that he would take care of it and said he would have DMV deliver the license plate to the dealership so we could pick it up in two weeks. Next day we picked up the car. (another trip) 3 weeks go buy with no call about the license plate. I went to the dealer and was rudely told by someone that "We will call you !!! The license plate was delivered to our PO Box. Thanks Toyota!! A month goes by and I dont receive any paperwork for the loan. I call Toyota Finance ( which was where my loan was financed on my contract) and they have no record of the VIN. Great!!...Call Toyota and they tell us its Wells Fargo. Call Wells Fargo and they said they sent the paperwork to my street address per contract with Toyota. Great!!... Now I have no loan information and had to get that straightened out. Went back to Toyota to make sure any future mailings will be sent to PO box. Galina Fedorova, Financial Services Director very rudely tells us thats not their problem to call some number. Ive never experienced such rudeness with anyone like her in my whole life! Horrible customer service. So the number she gave us was for Wells Fargo which Ive already dealt with. I wanted the dealership to correct so any future recalls, XM radio info, etc would go to my PO box Great!!!... another trip to the dealership...Will never buy from Toyota 101 again. Worst experience ever.

JU

Jukebox Thirteen

I have a warranty for 3 years maintenance coverage every 6 months. I had a standing appointment to drop off my car in at 8am last Friday for the 2nd of these appointments for routine maintenance (oil, tire rotation, etc). After a 20 minute wait, I sign off then take a quick shuttle to my workplace near Belmont City Hall. After not hearing from Toyota all day, I call at 5pm to request a pickup. This is the moment I find out that perplexingly, all the drivers have gone home and there is no one to pick me up. I asked why not- there is no more shuttle service after 2:30pm. I asked them when did this change- apparently 1-2 months ago. At this point I am very upset- I am literally stranded at work, my coworkers have gone home, there is no one to give me a ride to Toyota 101. I would need to take a bus to Redwood City, then an additional Taxi to the agency. Time + money. Or, take a full taxi to the agency. Money + more money. I was told this office went under new management recently, and this one one of the changes. But at no point was I informed that there would be no shuttle service after 2:30pm. Are there signs on the agency? I didnt see one. Did the agent who took in my car and asked if I needed a shuttle inform me? He did not. Did the cashier inform me? She did not. Did the morning shuttle driver mention it? He did not. Did I get a call or email the last two months informing customers of this change? We did not. On a side note- I wish to thank the receptionist on the phone and the mechanic who called me back around 5:30pm and went above and beyond and gave me a ride to the shop on that day. But most importantly- It does not make any logical sense to have such a large agency like Toyota 101 provide morning shuttle service, but nothing after 2:30pm. Most customers either A) Cannot get off work until after 5-6pm or B) Do not have their car ready until after 2:30pm, (Case in point- My "routine maintenance" appointment I made 6 months ago took 9 hours to complete). Even tiny car shops provide shuttle services to their customers within a certain mileage- its part a logical necessity all customers will have. I get such good care from my regular shop, its cheaper to pay for regular maintenance on a new car than it is to get a taxi to Redwood City.

GE

Geeslin Lawrence

Really nice people selling a good product. We got a brand-new Camry and the power, handling, and features were better than I expected. We got a good price too. We are pleased with the car. However… We were not informed, and they may not have even known, that the Toyota audio system is not compatible with Apple CarPlay. It took quite a bit of troubleshooting and talking to people at Apple and Toyota to even figure this out. This can cause annoying problems when you get in the car with your iPhone. Its not that it doesnt work. You just cant control it completely and the Apple CarPlay interface is not available. If you have linked your phone with the audio system, among other things, it will simply start playing music even though you do not want it to. DO NOT WAIT FOR YOUR CAR. GO HOME. Getting our six month check up today. Nothing much to it. Top up fluids. Rotate tires. Vacuum the carpet. Look around at things a bit. Maybe a quick computer check. Maybe. BUT..... It took more than two hours after our scheduled appointment time for the car to even get into the shop. Not realizing that this was how it was going to work out I waited over half an hour for their shuttle to take me back just over the other side of the 101 to our apartment and then gave up and went for a walk. I came back hoping my car would be ready and waited forever in the lounge area. Having arrived just before 1 PM I am now finally leaving with my car at 5 p.m. I am not pleased. As far as the old facility is concerned they are building a brand-new one using their car lot just down the street. They are going to start work on it in a couple of months. Why do I think it might not happen on schedule..... On a minor positive note, the parts department has a remarkable assortment of blister pack Chinese tools and gadgets for amazing prices. I bought 35 bucks worth (8 items) after checking the items on eBay and realizing that they were beating even the lowest prices there.