Atherton Appliance & Kitchens

Category:	Kitchen Supply Store
Address:	695 Veterans Blvd, Redwood City, CA 94063, USA
Phone:	+1 650-369-1794
Site:	athertonappliance.com
Rating:	3.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 10AM–5PM Closed

Location

Photos 29

Reviews 12

Doug Holsclaw

I have written only a handful of reviews in my life. When either the service was so extraordinary that it necessitated acknowledgement and when the service is so horrific that others must be made aware. Unfortunately, this falls into the latter category. Our initial experience with Atherton Appliance was fantastic. The show room is absolutely beautiful. The staff who assisted us was equally wonderful. They were knowledgable and helpful in comparing products without being pushy. We subsequently purchased over $35,000 in kitchen and other appliances for an extensive remodel. We were and are thrilled with our purchases. Unfortunately, there needs to be service after the sale. We choose to have Atherton Appliance do the installation because it added a year to the warranty. This is where the story becomes an incredible nightmare. Trying to get them to schedule and work with us on the instillation was insane. We purchased the products in June and planned installation for October. They could not work with our contractor to coordinate. They would NOT RETURN CALLS. They attempted to delay installation by over 2 weeks despite multiple calls. Our contractor ultimately picked up the appliances and did the installation to keep the project on time. We paid Atherton over $2,500 for instillation in advance to install all of the purchased appliances. The contractor performed the instillation in late October. We have been trying to get a refund on the $2,500 in instillation charges paid up front and to date been unsuccessful. Calls are not returned. Managements attempts to discuss have been untimely, rude and unsuccessful. This is NOT THE LEVEL OF SERVICE one expects from a high end luxury applaince retailer. I continue to be shocked by their response and lack of interest in resolution. We, our contractor, our remodeling friends, nor anyone with expectations of quality service should consider purchasing their appliances through them. There any several other quality retailers in the Bay Area. Sincerely, Doug H

rahul gidwani

talk to raul about getting a hood as we needed it within a certain timeframe. Raul was more than happy to promise a delivery timeframe and sell us a hood. We didnt negotiate price, just wanted assurances on a delivery date as we needed it for inspection. We had assurances from him that it would be delivered in 2 weeks, latest 3 weeks. Well guess what its been 3.5 weeks and they have been ignoring my phone calls and blowing me off. They are more than happy to take your money but when it comes time to deliver on their promises, they are somehow nowhere to be found. If you care about customer service and getting your product then you might want to consider taking your money somewhere else.

Susan Richardson

Showroom staff was very knowledgeable. Pre site inspection went off without a hitch. I cant give five stars for two reasons. My follow up email regarding also replacing a microwave was not responded to in a timely manner - not until it was too late to bundle the installation. Also, the install team had hit major complications at their previous install, causing them to arrive a half hour after their designated window. Once on site they did an amazing job and were complete professionals - five stars for the guys.

sami al rawi

It is not the products they carry, the bad service most of their sales people and they hire all rejects from other stores, look and ask who they have serving their customers, WOW And not telling the truth to their customers about restricted prices ( UMRP) AND WAY MORE be careful, they just list a great customer over $22000.00 deal to a dealers not far away from then

Kunal Sampat

We bought our sub-zero from this place and thought their service was excellent. The owner Tom also helped us secure $1800+ in rebates that other dealers were not able to help with. Plus this place also had recommendations for a carpenter that helped us modify our cabinets. I would definitely do business with them in the future.

Diana Koin

The initial dishwasher did not fit our space when it arrived and we were very pleased that the correct sized replacement arrived the next day.

Diane Fafoutis

great job in a perfect installation - I wouldnt trust anyone else. Diane F.

Alka Dastoor

William and Andrew did great job installing Wolf dual fuel range.

Andrea Dover

Excellent, very human approach- easy to work and reliable.

Christos Papageorge

A nice family business that helps customers enjoy life

Mitchell S

Arrived when they said they would arrive