Staples

Category:	Office Supply Store
Address:	2120 Contra Costa Blvd, Pleasant Hill, CA 94523, USA
Phone:	+1 925-691-4060
Site:	storelocator.staples.com
Rating:	3.8
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 87

Reviews 26

Ann Landen

This is the worst customer service ever. Every time you call the store, you wait and wait and wait till you are connected to a rude, hurried and confused employee who more likely than not tells you they cannot help you or if "you really need it go to the on line store". The are under-stocked and over confident. I had a computer virus that they charged me 0ver $150.00 and made me wait for several days. Once picked up, nothing had changed. I had to take it to another outlet in Walnut Creek and they repaired it the same day. Their print shop is a disaster. Long waits, inconsistent pricing, rude employees who tell you they are unable to help you and go on line, or they are under-0staffed. This latter is typically the excuse. It is however true. Enough. Take your business elsewhere.

Nathan Blackburn

My fiancé and I were in a rush for last-minute Wedding stationary items ie. Wedding Menu, Program, Rehearsal Dinner invitation, etc. when we came in to the Staples in Pleasant Hill, CA and Diego was OUR MAN! Weve come to this location several times and are always met with lukewarm customer service. Diego was patient, kind, friendly, knowledgable, and most of all, helpful. Within one day, we had exactly what we needed. Even with a minor hiccup on our part, Diego quickly fixed the detail and we were on our way. Diego is an asset not only to Staples but any company he works for in the future. Many Thanks, The Newlywed Blackburns

New Pronoia Bliss

Service is usually nice. Its nice to see the same people on a consistent basis. Sometimes I have had a new person not know answers to a question, but that is rare. If you love discounted office supplies - this is your place. For as far as I can remember this place has always had the clearance section in the back of the store. Also check online. There are good deals to be had there as well. Todays find are Arc notebooks (red and green) for $7 which is about 50% off. Ive seen anything from electronics to Erin Condren in clearance. First come first served.

Dana Ridzon

I am giving thumbs up to Aaron Urton, the Tech computer service specialist. Not only he is very knowledgeable and suggests how to fix the computer malfunctioning, explains into details, but also he is very friendly and costumer oriented. It was a real pleasure to interact with him, he is funny and always concerned about the customer full satisfaction. Thank you Aaron!

Bob Lowry

Needed some postcards printed in a hurry for a new listing I have and the Print Shop came through! I used one of their templates online, entered my info, pictures and listing content, sent it over at 10pm on Friday night and at 9am Saturday morning I had 400 glossy postcards ready. PLUS, I was able to buy the stamps at the same time! I will use them again!

A Private User

WORST STAPLES EVER !!! they dont have an ounce of customer service. they DONT honor printable coupons even if they say good for in store use only. the staff are incredibly rude. i ended up having to go online to make my purchase, only because staples had the printer i needed for the lowest price.

Karen Frank

I can usually find what I want and the price is reasonable. I find the new fake welcome greeting you get when you go in annoying,. I mean its an office supply store, not someplace I go to hang out and make friends.

Maria B.

I went in at 8am on a weekday morning and got fantastic service. Greeted immediately and someone even helped me search for the exact product I needed. There were lots of clerks to offer help and service.

A Private User

Great staff besides the one cashier and plump lady that works in the copy center, they never smile seem to make eye contact with you and these 2 employees are very mono-toned when speaking with you.

Behnam Barghabany

You may want to work on your customer service skills and fake a smile, greet your customers, dont just ask or a discount card and throw their stuff in a bag and hand it to them....thats all!

Sheryle Bunyard

Always great customer service! I love to take my mail there instead of ridiculous lines at the post office. You can use USPS or UPS!

Steven Dufour

I have gone there mainly for their printing services, which I find to be top rate and so inexpensive.

De Janai Jermany

The prints are really fast and everyone is smiling and nice.

Jay Masunaga

The service here is just average. Parking is good.

Raj Seth

Excellent and prompt service better than FedEx

Sierra Adams

They had everything I needed and were helpful.