Friedmans Appliance

Category:	Appliance Store
Address:	2304 Monument Blvd, Pleasant Hill, CA 94523, USA
Phone:	+1 925-602-1360
Site:	friedmansappliance.com
Rating:	3.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 10AM–5PM

Location

Photos 40

Reviews 13

A Private User

In 2010 We purchased a washer dryer set from friedmans appliance. Are sale person jason was very informative an listen to are needs. A very nice experience. One month after the one year warranty was up the washer went out. For once we were glad we had purchased an extended warranty. A call was made to Friedmans and we were hooked up with the company that handles that serves.now this is the first of july,It was a week before the service man was out .I found it troubling that he did not do any testing, just pushed a couple of buttons . Managed to get the door unlocked , and said it was all the electronics. He would have to order them,I asked how long Bo said a week.Now its August, several calls to the warranty company no parts yet.Finely third week of August Bo comes with the parts. two hours to install and Bang nothing . Now its some thing else.We are in to September, new parts same old story, I could go on. Finally the company that handles the warranty decided it could not be fixed.But only after Friedmans store Manger,Mathew, Lit them up.Friedmans Mathew and jason went way beyond the normal service one would expect. Even purchasing the extended warranty for the new washer. Friedmans one great store and service. AAA+++ Thank you Dan

jim krochka

I hate taking the time to write a review but this is necessary. Although Friedmans has a nice showroom the customer service is ghastly. We ordered and paid for an oven and dishwasher in December, 2016. We were told we would have them by Christmas. The oven was delayed and I called in January and February but was told to stop calling because they would call me. In May (yes May) my wife and I went in and were told that they tried to call us on 3/3 and 3/9 but got no response so the oven was sent back ( remember we already paid for both items). I proved with my phone bill that I received no calls from them. Further, they had my wifes number and my email but we received no contact. We were told that we would get the items soon and a guy named Daryl said we would get a $250 credit toward the $350 installation - not much but ok. The oven and dishwasher were installed but I have now left Daryl 3 voice messages regarding the $250 with no response. I hate spending time on this but I will definitely be looking into other options to get Friedmans to be held responsible for their actions.

Jeannie Shimane

THEFT DURING DELIVERY AND CUSTOMER SERVICE DOES NOTHING!! My wedding rings that I kept in the laundry room went missing during the time of Friedmans washing machine delivery last weekend. I filed a police report and called the store to report the problem and they failed to follow up. Ive called 3 times and customer service keeps saying someone will call me back but no one in management nor their delivery department returns my calls. For all I know the guy is still working for them! To top it off the washing machine wasnt installed properly and is off balance. Buyer beware during delivery!!!

Marie Alternate

Great customer service. My microwave/stove vent died. I walked in and described what I wanted in replacement. Customer service rep really knew his stuf, and even knew which models of which brands are still offered in white. Inside of 15 minutes I had ordered the microwave and installation. Turns out, the one that arrived was defective, which I learned only after installation. With no questions asked, Friedmans ordered a replacement, called the installation guy, and had a new one installed at no expense to me within 3-4 days. Fantastic. I am SO glad I didnt buy on the internet.

A Private User

Their initial response to help you when you first walk in is fairly reasonable. Attantive, but not without attitude. Their follow up is horrific. They want to take your money as a refundable deposit, however, when you want it back they delay and delay. You have to request information more than once before you get action to be taken. They make mistakes on their order form so you need to double check them, it appears that they are so busy - they make you feel like they are fitting you in. Brad was our salesperson. Shop around you can find similar prices elsewhere.

Marc David

Great place to seek out whats new, what you like and sort of "test drive" appliances. But once you leave you feel like you were at a used car lot. Prices are competitive even with online dealers. Good selection but they only carry certain brands. I felt like once the sale was made, I was chopped liver. Funny enough, Ive purchased before and I purchased again. Apparently the appliance and the price were more of concern than how I felt once the transaction was over. Its not a bad place to start and the prices arent out of line with Sears or Amazon.

David Patrick

The statement was you buy its yours """ beware"" not only did they fail to install the ice maker line which we paid extra for their supplies but the people or idiots refused to tell us anything. Then the water leak that went on unknown to us until the GE rep or tech arrived a week later. ruined the wall and hard wood floor under the refrigerator Friedman s refused to send help or acknowledge anything was their fault. Hung-up on me when I asked them to come get the refrigerator. I wasnt upset xxxxxxxxxxxxx. I also submitted a complaint to the BBB

Tom Byrom

Great showroom and sales people. Unfortunately, the good vibe stops there. They expect you to uninstall your old appliance, and install your new one. This was not the case years ago when we bought an oven, where they did everything. Now, however, they have abandoned any pretense of providing customers with a total service experience. Their delivery people were incompetent unhelpful clods. This is our last purchase at Friedmans.

Jamie Bolt

Wow. I will never go to one of the big box stores again! Will at Friedmans is extremely knowledgable, helpful and sincere. He knows his stuff and was willing to spend time showing us through their very large inventory and selection. Their pricing is completely reasonable and worth every penny when you consider you are gettting up-to-date information on the latest and best of whats out there. What a great experience!

Heather Arrivas

We had a problem with our refrigerator when the warranty was close to expiring. Neel worked hard to get us a replacement when we couldnt get it fixed and our new refrigerator is on its way. He returned my calls promptly and kept me in the loop through the entire process.

A Private User

What an AMAZING showroom! I love that so many of the appliance are actually LIVE and that we could take them for a test drive! Great prices, knowledgable help, I highly recommend shopping here for your appliances! (AND they have a huge selection of BBQs).

A Private User

walked in there with a vauge idea of what i wanted. the sales people were very helpfull and patient. Narrowed down the idea and took into consideration detail that i had not even thought of. As for prices they were as low as the rest of the stores.

Kim Barger

No customer service! Accidentally ordered an appliance that when it arrived we found it would not fit in cabinet. Never took appliance out of the box, Friedmans would not take back. Lost a grand and had to deal with listing on Craigslist.