Albert Lee Appliance - Bellevue

Category:	Appliance Store
Address:	1038 116th Ave NE #370, Bellevue, WA 98004, USA
Phone:	+1 425-451-1110
Site:	albertleeappliance.com
Rating:	3.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 11AM–5PM

Location

Photos 82

Reviews 8

Tabitha Christensen

The only reason this review is two stars is because our saleslady was awesome and the prices were great. Unfortunately their delivery and customer service was a huge disappointment. They were late, broke our floors, and terrible at communicating. We were excited to find upon purchase that they offered free delivery. Free is not even a good enough deal for the frustration of dealing with their delivery team. I asked when they would be delivering, since we all work full time and they were delivering to our new home that we do not yet reside in. They would not give us a window until the night before, so we had to make last minute arrangements to miss the last few hours of work. The window they gave was 3 pm - 5 pm. I requested a call 30 minutes prior to arrival, assuming of course that this would be within the window given. At 5, I called to see where they were at. I was told we were the next stop, but they were still an hour and a half out. An hour and a half passes, still no delivery or update. We call in again, the guy once again says they are an hour and a half out. Nobody has bothered to contact us to let us know they were going to be hours past the end of our window. The delivery guy did call us around 7 to let us know he was still an hour and a half out (and also complained about having a long day and not wanting to come). They didnt show up until almost 9 pm (4 hours past the end of our window) and still had to install. They didnt leave our home until after 10 pm. We had prior obligations that evening that were missed. I understand that things happen, but we were not notified until far too late, never was an apology or explanation offered. We never would have arranged to have something delivered after 8 pm. The delivery people also broke our flooring in our doorway that is brand new and just installed. Bottom line: dont give a delivery window if you cant stick to it, or at the very least keep people updated. A 3pm - 5pm window with a call 30 min prior does not mean 9 pm on a weekday is an acceptable time to show as long as you call at some point. Hire more people to deliver if your team is that overworked and communicate with your customers!

Henri-Jean Bardon

We bought a Maytag floor demo refrigerator on 6/29 and were told by the sales associate that he would endeavour to make a quick delivery since we were out of refrigerator before Jul 4. On July 1, after a few phone calls with my wife, I took the initiative to call the sales associate who told me that his promise was only based on delivery cancellation and that we were only scheduled to be delivered on Jul 8. We felt that this was a total misrepresentation at the time of the sale. Anyway, we waited patiently until the 7th when we received an email from dispatch telling us our delivery would be be between 3-5pm. The delivery actually occured after 8 pm after numerous calls we made to drivers who were practically pleading us to postpone delivery since they had a heavy delivery day. It turned out we were the last item on their delivery run. The drivers/delivery people were exceptional but comprehensively tired. It was only because of their ingenuity that they were able to install it but unfortunately due to their tiredness, they installed the freezer door incorrectly. We only noticed this shortly after their departure and this was successfully remedied today by the customer service of the Seattle store. We will NOT ever buy an appliance from Albert Lee Bellevue after this experience. Clearly, if Albert Lee cannot make a simple delivery of a floor model refrigerator on time, how could we expect them to do so on any other project??

Sherri Klein

Jim Baskett is why I decided to make my purchases for Albert Lee in Bellevue. He took all of the time I needed to make my selections of: Refer, stove top, oven micro wave, dishwasher, washer, dryer and least I forget, a garbage disposal. Mr Baskett made sure I had everything and that it was all delivered without a hitch. I couldnt be happier - until I turned on my garbage disposal. It sounded like a 747 taking off. The Company that manufactures the garbage disposal sent out a rude repair man to put in a new one, just as bad as what he took out. They then would not help at all. Having done their best to ruin my relationship and experience with Albert Lee, thankfully Mr Baskett and Mr. Fernie DelValle stepped in. They corrected everything with the Manufacturer and made certain that I was satisfied. Albert Lee have great people. I will continue to deal with them because of their great staff and product.

Merry Finch

My purchase experience with Albert Lee Appliance and in particular the sales person, Elizabeth, was excellent (5+ stars). I was so impressed with the superior service and the ease with which the transaction was completed. Their friendly, knowledgeable, skilled staff coupled with their free delivery and fast turn-around time from warehouse process was literally UNMATCHED (and I have been trying with great difficulty to buy this grill from other companies). I initially did not think of Albert Lee when looking for a BBQ, but in the future they will be the first place I go for appliances and more!

Oliver Bootz

This was my first experience with Albert Lee and its not been a good one. Our refrigerator arrived with dented doors. They agreed to replace. Our dishwasher arrived damaged in the rear of the unit but we installed it any way. Upon installation it kept getting an error message. A call to their customer service resulted in a an appointment for service that is 17 days in the future. Keep in mind its a brand new unit. According to the store manager no one wants to be an appliance technician. They also wont exchange it. We have not unpacked the range yet. Cant wait for the next surprise.

Ying Xiao

WORST CUSTOMER SERVICE EVER! We called a week in advance for our washer/dryer delivery, the person in charge did not respond, and when we call the customer service, they arranged delivery 4 days after our expected date. What is worse, they kept on postponing the delivery, now we are waiting for a delivery more than TWO WEEKS DELAY from our preferred day, and not sure if they are going to postpone again. Now we wind up two weeks without washer/dryer. If you want to meet a schedule, I DO NOT RECOMMEND using there service at all.

Robert Baumann

I had an excellent experience here. My salesperson (Smiley) was low pressure and very well informed. After the transaction I had several questions. Email follow-up was quick & accurate. As for delivery, Albert Lee also offers the option of a delivery truck driver call 1/2 hour before their arrival. Because I work close to home, that meant I could zip home from work to meet them without having to wait around all day. All in all, I highly recommend doing business with these guys. Theyre on top of it!

Wendy Hairfield

Compared prices with two big stores in Bellevue. Albert Lees were the lowest on the Maytag washer and dryer that I bought. They also had the fastest delivery. Scott was a great sales person. I had trouble getting waited on at the other stores. This was my first experience at Albert Lee and I was very impressed. I will definitely shop there again in the future.