Grand Appliance and TV

Reviews 10

LA

Laura Henehan

We purchased a washer and dryer (nearly $2,000) and scheduled delivery for two days later. We were told they would come "early afternoon" so we took off work to be home. Early afternoon turned in to 5pm when we were headed out of town for the weekend. They could not reschedule us until 4 days later, where we requested an afternoon delivery and once again took the afternoon off. At 9:45am we received a call that they were 10 minutes away. We again had to take time off work due to poor planning on the companys end. I called the store to let them know what happened and was told thats just the way it goes. The sales rep told me a customer service manager would call me to try to make things right, however we never received a call from anyone. It was extremely disappointing to spend so much money and have terrible customer service. We will not be purchasing from Grand in the future and do not recommend them if youre looking for reliable delivery and good customer service.

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Jessica Lynn Gibbs

We just left Grand Appliance tonight and were extremely impressed with the people we worked with. Unfortunately we only heard one of the names of the associates we worked with, Garrett, but they all were great. Weve been to most other Grand stores in the area and left very unsatisfied. We have also been frequenting ABT and wont go back due to how pushy, fake and unknowledgeable they are. Were planning a big kitchen remodel and have lots of difficult restrictions for possible appliances needed. These guys here tonight spent a very long time showing models and photos, drawing up diagrams and explaining different options. I never felt that horrible push to buy but, without question, when we are ready to buy this store is getting our money. Thank you.

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A Private User

We recently remodeled our kitchen. We bought all the appliances plus a flat screen TV for my husbands birthday at Grand Appliance. Two family members have also used them to buy kitchen appliances. Everyone has been really happy with the service and the products. Ask for Scott- he really knows the products and is very helpful without being pushy. We did have a problem with one appliance, but Scott took care of it for us. It was under warranty so there was no charge and he made the service call for us.

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Steve Mck

Well, it started out well: talked to a salesperson about buying a new high-end refrigerator. He kept talking about how he wanted to "earn my business." Was a promised a quote the next day. Three days later and two follow-ups, no quote. I see a trip to that appliance mecca in Glenview in my future.

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Andrew McGuire

Absolutely the best place to purchase appliances, Go shop all the big box stores if you want but if you do bring the quote to Grand and they will either match or beat that price, and Its a local family owned business, always support your local small businesses, think globally, shop locally.

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RU

Rusty Shackleford

When I make a large purchase, I like to go with a name I trust. And I trust Grand Appliance and TV. The sales staff was friendly and the delivery drivers prompt and professional. My new appliances added the perfect touch to my condo. Grand Appliace is a store I will visit again.

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Samir Gupta

From the point of talking to the salesperson to getting the washer/dryer installed it was a easy and seamless. I wish other stores could come close to service, pricing offered by Grand. Will definitely come back for more.

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MA

Mark Smithe

It doesnt look like much from the outside. Inside they have an impressive selection of quality appliances. Their sales staff is very knowledgeable and work hard to help you make the best choices for your needs.

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CA

Carl Gustas

Bought all of my kitchen appliances from Grand. Good guys. Great customer service. Ill be in soon to shop for grills.

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Teddron Mapp

I would love to be a part of the staff.

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